Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,517 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS SITE.....READ THE REVIEWS!!!!! I have left two reviews previously regarding a credit that I have been waiting to receive. I can confirm that after 5 weeks and emailing them EVERY SINGLE DAY we have just received our refund. But after paying $30 for delivery, that is okay I get that but then having to pay another $30 to return, which is not justifiable that leaves me out of pocket $60..... NEVER EVER AGAIN. BUYERS PLEASE BE AWARE.....”

Helpful Report

Posted 3 years ago

“SO BAD looks nothing like site”

Helpful Report

Posted 3 years ago

“Be careful when buying from this place. Don’t let quick delivery and pretty pictures fool you. The quality is not what it looks in the pictures but the worst is that they don’t refund you if the item is broken and push it on you ‘the item didn’t arrive in a good condition’ oh no surprise! It didn’t arrive in a good condition at my house how would I fix it and get it back to you how you expect. Customer service is shocking. I purchased twice from them, and similar issue every single time. So girls don’t go buying various outfits to try it on as you will might but get your refund!”

Helpful Report

Posted 3 years ago

“Terrible customer service! Do not trust this company. I emailed several times for help with a return & they took so long to respond that by the time they finally did, i was told it was to late to even exchange my items. Take your business elsewhere.”

Helpful Report

Posted 3 years ago

“Do not buy from the disgusting website. I ordered a dress and it looks nothing like the photo. The seams, colour and fit are all off on the dress. Will defiantly not be buying from this store again.”

Helpful Report

Posted 3 years ago

“Bought a dress for almost £50, wore it once for a few hours and the material is now so badly snagged that I could never wear it again. When I requested to be refunded for the poor quality of the product, I was told that the damage was caused by ‘extreme stress, heat or being boil washed’. This is rubbish as the damage was there before it was washed, as I told them. I also asked how sitting at dinner for a few hours could cause ‘extreme stress’, however was not given an answer. I ordered another one at the same time which came ripped and a friend of mine also has a dress from here with the same problem as I complained about - so as much as they like to deny the fact that their products are faulty and made with poor quality material, that’s exactly what the issue is yet they refuse to give refunds. Would have loved to wear the dress again, and when I paid that much for it I definitely expected better quality and to be able to wear it more than once, however it it is now completely unwearable. I would avoid this website at all costs and search elsewhere if you want good quality clothing and decent customer service.”

Helpful Report

Posted 3 years ago

“Samantha try returning the item and receiving a refund then let me know how you go. Can anyone tell me if they have yet been successful in receiving a refund?”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS SITE!! I wish I had read the reviews prior to purchasing a $230 dress. I returned the dress for a refund to only now be waiting over a month for a refund and this is from the day they received it back. Numerous emails have been sent and I am yet to have any clarification as to when my money will be refunded. I can’t find a contact number to call them on. They have essentially stolen from me this needs to be investigated!!!!”

Helpful Report

Posted 3 years ago

“STOP…. DO NOT BUY FROM THIS SITE!! I wish I had read the reviews prior to purchasing a $230 dress. I returned the dress for a refund to only now be waiting over a month for a refund and this is from the day they received it back. Numerous emails have been sent and I am yet to have any clarification as to when my money will be refunded. I can’t find a contact number to call them on. They have essentially stolen from me this needs to be investigated!!!!”

Helpful Report

Posted 3 years ago

“I think that Club L London returns process should be investigated by its relevant country's consumer regulatory department. When you buy an item you have to pay for express shipping of $30 AUD and pay another almost $30 AUD to return a faulty item. Plus the cost of the dress another $170 AUD that cannot be used. If you do end up receiving a refund you still lose approx $60 AUD for shipping with no product... Seriously how is this ok? That's fraud and absolute poor poor customer service for the average consumers struggling to pay for clothing they work so hard for. Shame on you Club L London. Absolute rip off and no care for the consumer. App I hope your appalling systems and processors are audited.”

Helpful Report

Posted 3 years ago

“I received a dirty bodysuit, i tried to contact them it pratically impossible because i'm living in Canada. DO NOT ORDER...”

Club L London 1 star review on 21st February 2022

Helpful Report

Posted 3 years ago

“My first order went great. My second order for FOUR dresses showed up opened and missing TWO dresses. I refused the DHL shipment. I have emailed 10 times and filed a claim with PAYPAL . Still no dresses and NO REFUND. They are horrible.”

Helpful Report

Posted 3 years ago

“Terrible customer service! As I returned 2 dresses which are cost $500 and I still haven’t got any email and refund! Very bad service. I paid when I wanted To buy a dress and it took my money for 2 seconds but when I need my money back it takes forever! I’m so upset with this brand.”

Helpful Report

Posted 3 years ago

“Terrible return process. I ordered a dress that was larger than expected. Originally I wanted to exchange it, but due to the terrible customer service and numerous automated responses. I had to buy another dress. I spent $100 on this dress and just wanted a refund after going back in forth with no actual response from a human. The online return portal only works if you're based in the UK.”

Helpful Report

Posted 3 years ago

“Returned a dress in November and still waiting for a refund of £96.99. Have emailed numerous times - no response. Have twitted - no response. Have DM'ed on insta - no response. Having to raise a fraud dispute and complaint to the Ombudsman, and eventually looking to take legal recovery action... So silly!”

Helpful Report

Posted 3 years ago

“DO NOT ORDER IF YOU ARE NOT LOCATD IN THE UK. RETURNS ARE A TOTAL NIGHTMARE. THEIR CUSTOMER SERVICE REPS THINK THAT IF THEY CALL YOU BABE, YOU WON'T MIND THEIR AWFUL RETURN POLICY”

Helpful Report

Posted 3 years ago

“I returned 3 dresses to them in back December, paid $25 bucks for shipping and nothing... Emailed them twice, no response. They were supposed to refund me for almost $300!!! Scammers.”

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Posted 3 years ago

“listen to these horrible reviews they are all true!!!!!!”

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Posted 3 years ago

“If I could give 0 stars I would horrendous customer service they refuse to refund you offer any kind of discount or replacement honestly girls save your money and stick to oh Polly it’s not worth the hassle of emailing back and forth to these incompetent swines”

Club L London 1 star review on 6th February 2022

Helpful Report

Posted 3 years ago

“I had ordered on two separate orders the same dress, one came and the other didn't. When I emailed them they said they'd investigate it and its now been four months and I still have not recieved a refund, Sophie Bain was supposed to be in contact but has made no such efforts. £150 is a lot of money to lose so now I'm having to get my solicitor to email them and contact the ombudsman.”

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,517 reviews