Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Club L London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think that Club L London returns process should be investigated by its relevant country's consumer regulatory department. When you buy an item you have to pay for express shipping of $30 AUD and pay another almost $30 AUD to return a faulty item. Plus the cost of the dress another $170 AUD that cannot be used. If you do end up receiving a refund you still lose approx $60 AUD for shipping with no product... Seriously how is this ok? That's fraud and absolute poor poor customer service for the average consumers struggling to pay for clothing they work so hard for. Shame on you Club L London. Absolute rip off and no care for the consumer. App I hope your appalling systems and processors are audited.”

Helpful Report

Posted 3 years ago

“I received a dirty bodysuit, i tried to contact them it pratically impossible because i'm living in Canada. DO NOT ORDER...”

Club L London 1 star review on 21st February 2022

Helpful Report

Posted 3 years ago

“My first order went great. My second order for FOUR dresses showed up opened and missing TWO dresses. I refused the DHL shipment. I have emailed 10 times and filed a claim with PAYPAL . Still no dresses and NO REFUND. They are horrible.”

Helpful Report

Posted 3 years ago

“Terrible customer service! As I returned 2 dresses which are cost $500 and I still haven’t got any email and refund! Very bad service. I paid when I wanted To buy a dress and it took my money for 2 seconds but when I need my money back it takes forever! I’m so upset with this brand.”

Helpful Report

Posted 3 years ago

“Terrible return process. I ordered a dress that was larger than expected. Originally I wanted to exchange it, but due to the terrible customer service and numerous automated responses. I had to buy another dress. I spent $100 on this dress and just wanted a refund after going back in forth with no actual response from a human. The online return portal only works if you're based in the UK.”

Helpful Report

Posted 3 years ago

“Returned a dress in November and still waiting for a refund of £96.99. Have emailed numerous times - no response. Have twitted - no response. Have DM'ed on insta - no response. Having to raise a fraud dispute and complaint to the Ombudsman, and eventually looking to take legal recovery action... So silly!”

Helpful Report

Posted 3 years ago

“DO NOT ORDER IF YOU ARE NOT LOCATD IN THE UK. RETURNS ARE A TOTAL NIGHTMARE. THEIR CUSTOMER SERVICE REPS THINK THAT IF THEY CALL YOU BABE, YOU WON'T MIND THEIR AWFUL RETURN POLICY”

Helpful Report

Posted 3 years ago

“I returned 3 dresses to them in back December, paid $25 bucks for shipping and nothing... Emailed them twice, no response. They were supposed to refund me for almost $300!!! Scammers.”

Helpful Report

Posted 3 years ago

“listen to these horrible reviews they are all true!!!!!!”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would horrendous customer service they refuse to refund you offer any kind of discount or replacement honestly girls save your money and stick to oh Polly it’s not worth the hassle of emailing back and forth to these incompetent swines”

Club L London 1 star review on 6th February 2022

Helpful Report

Posted 3 years ago

“I had ordered on two separate orders the same dress, one came and the other didn't. When I emailed them they said they'd investigate it and its now been four months and I still have not recieved a refund, Sophie Bain was supposed to be in contact but has made no such efforts. £150 is a lot of money to lose so now I'm having to get my solicitor to email them and contact the ombudsman.”

Helpful Report

Posted 3 years ago

“Well i am not surprised to find reviews like this! I ordered a dress it came and it had already been worn I contacted them and they said send back and we will send out a new one so I did they never sent out a new dress they then sent refund which still is not in my bank 11 days later…. Told me to re purschase the dress which I did and when It came it was the same worn dress that I had sent back how un professional is this company disgusting… I have asked them to send me another refund and that are continuing to ignore my messages do not order from this place I will be taking this matter further as I am £120 down!!!”

Helpful Report

Posted 3 years ago

“really poor quality dresses. Sent me a dress that was completely destroyed along the zipper and refused refund. paypal would not back me up either. DO NOT ORDER THIS TRASH. Way to expensive for poor quality!!”

Helpful Report

Posted 3 years ago

“My dress was due to be delivered today I waited in all day took a day off work and it did not arrive. Royal Mail was supposed to deliver trying to Track No update. Ref No: WU 606160421/GB PLEASE CAN YOU ADVISE SANDRA EKE 1 Ramillies Road DA159JA”

Helpful Report

Posted 3 years ago

“The worst shopping experience I’ve ever had. I received the dress in a very bad condition and quality it was torn. I emailed them about what I received and asking them to send me a return label since the portal is giving me two options and both options is paying $20.05 for return and I would not pay that amount because it’s their fault not mine I’ve been contacting them since more than a week now and they are not helpful at all. Keep saying yes please return and follow our portal instructions which I already did I followed the instructions and I took pictures and emailed them and I also screen recording what Im doing to get to the final step of return and they kept saying same thing( yes please return) I will be sharing some photos of the gown I received.”

Club L London 1 star review on 1st February 2022

Helpful Report

Posted 3 years ago

“Customer service is disgusting. Sent two dresses back which were sent using mail tracking and still not received a refund despite showing received around a month ago. Try emailing customer services and they send out a form to report missing items which must be completed within 48 hours. This is done from my end then a week later still nothing back from them”

Helpful Report

Posted 3 years ago

“Ordered a dress in October, saving for my hen party. Tried the dress on when arrived, all was ok. Put it on to go out in, within an hour of being out the zip failed, leaving me mortified and having to go and get changed. Complained to them and keep getting told they won’t refund as outside of the 14 days and tags have been removed. They haven’t offered to repair, or replace the item either. Now are ignoring my emails. Under the consumer rights act, I should be offered a repair or replacement for an item under 6 months old. So now I am left with a broken dress that cannot be worn again and £150 out of pocket which adds insult to injury. There customer service staff couldn’t care less”

Helpful Report

Posted 3 years ago

“I ordered two different sizes in each item trying to send them back Qr code does not work not contact number. There email services is really bad! They don't respond and by the time they do they say its to late!! Ridiculous”

Helpful Report

Posted 3 years ago

“DO NOT BUY. If there was an option to leave 0 stars I would. Horrendous customer service and ability to process correct refunds. Ordered two dresses in November. Did not even try the dresses on, returned in original packaging on time and still yet to receive refund. They have emailed 2 months later and said refund will not be processed as it 'smells'. Absolute scam!”

Helpful Report

Posted 3 years ago

“Still waiting on a refund, and by the looks of these reviews, so is everyone else. They don’t seem to like responding to emails either and usually every company puts the CEO’s contact details online I’m not surprised Katie Randev held them back for this very reason. The customer service is beyond a joke.”

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews