Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some clothes from club London, unfortunately they were too small and not what I expected so I wasn't interested in an exchange I wanted a refund. I started the refund process, on February 14th 2022 I received an email stating they received the items. The email stated I should receive an refund within the next 10days. As of today April 11, 2022 I have not received a refund of my $213.99. I have sent several emails as there is no contact number for them. Do not purchase anything from them, they got their items back and my money. I will be reporting them.”

Helpful Report

Posted 3 years ago

“Awful. Dress arrived damaged in two different places. Not what I expected from my first order from this company. £5.99 for a delivery of a damaged dress? I’ll not be ordering again”

Club L London 1 star review on 10th April 2022

Helpful Report

Posted 3 years ago

“0* Awful awful awful, I spent £100 on a skirt and top as well as paying for next day delivery. Someone hadn’t done their job properly and sent my order out with standard delivery so I had to contact DPD and pay an extra £10 to upgrade it and get it in time for the weekend. Messaged on Facebook and instagram to get fobbed off and told to email customer service, if which is a response time of up to 4 days, how can you run a business is beyond me? Important: I received my order and the material was cheap and tacky, for £100 I was expecting luxury not Primark tat. To top it all off my top BROKE and the button fell off meaning I had to go and buy a whole other outfit and it ruined my day out in Leeds. Disgusted and I will be returning the goods for a full refund and telling everyone I know NEVER to order again from here.”

Helpful Report

Posted 3 years ago

“Very disappointed Rubbish material and not the same colour It’s smaller than the size ordered It look very cheap and many defects”

Club L London 1 star review on 9th April 2022

Helpful Report

Posted 3 years ago

“Scam. Would not give me a refund, lost £60. Quality very average for the price you pay. Awful customer service. Do not shop here.”

Helpful Report

Posted 3 years ago

“Disgusted with club l London. I bought a dress at £150, opened the dress out and it looked nothing like the photos, I didn’t even try it on I put it back in the bag and returned it. 4 weeks later I have not received any update from them to say item received or my refund back. I emailed them to ask why I haven’t received my money back and they responsed saying this item is faulty and we cannot refund you. Firstly, They had no intentions of ever contacting me to tell me this had I of not reached out them. Secondly, the dress did not go on my body, labels everything in tact. They did not care and wouldn’t give me the refund. I asked them for photos and there was a slight tan mark inside the dress, clearly I didn’t notice the mark because I did not look at the inside of it I just put it back into the bag. They did not acknowledge anything I said In my email just a blunt response. I will never order from them again after this scam stunt they pulled.”

Helpful Report

Posted 3 years ago

“Customer support waste if time”

Helpful Report

Posted 3 years ago

“Dress order arrived fairly quickly and size was good. The dress quality is not great for a CAD$250 dress. Once it arrived, I decided to try it on and the thin, poorly made zipper completely broke. I have bought it for my bridal shower and sadly I can not wear it. I reached out to customer service and they offered to replace the same item however; I would be receiving the same defaulted product/zipper. Then they offered me a $30 refund, on a $250 dress? Sadly, nowadays; $30 is not even enough to cover the cost to replace a zipper. I even paid quite a bit for duties (CAD$76 for duties alone) and at the end I am left to pay for the zipper myself. I am extremely disappointed.”

Club L London 1 star review on 25th March 2022

Helpful Report

Posted 3 years ago

“I spend over 300 pounds and I had to pay for delivery I placed the order on Saturday And still I haven’t recieve the order it’s taking so long. There should be next day delivery on orders over £150. I think I’m waiting to long”

Helpful Report

Posted 3 years ago

“Hi do not buy anything from this company my wife bought a dress it came dirty poor quality when we sent it back could not get our money back they are scam artists avoid at all cost did us out of £140”

Helpful Report

Posted 3 years ago

“Swimsuit faded after one hour numerous emails and photos sent. reply not a fault absolute dissatisfaction do not buy here”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS SITE.....READ THE REVIEWS!!!!! I have left two reviews previously regarding a credit that I have been waiting to receive. I can confirm that after 5 weeks and emailing them EVERY SINGLE DAY we have just received our refund. But after paying $30 for delivery, that is okay I get that but then having to pay another $30 to return, which is not justifiable that leaves me out of pocket $60..... NEVER EVER AGAIN. BUYERS PLEASE BE AWARE.....”

Helpful Report

Posted 3 years ago

“SO BAD looks nothing like site”

Helpful Report

Posted 3 years ago

“Be careful when buying from this place. Don’t let quick delivery and pretty pictures fool you. The quality is not what it looks in the pictures but the worst is that they don’t refund you if the item is broken and push it on you ‘the item didn’t arrive in a good condition’ oh no surprise! It didn’t arrive in a good condition at my house how would I fix it and get it back to you how you expect. Customer service is shocking. I purchased twice from them, and similar issue every single time. So girls don’t go buying various outfits to try it on as you will might but get your refund!”

Helpful Report

Posted 3 years ago

“Terrible customer service! Do not trust this company. I emailed several times for help with a return & they took so long to respond that by the time they finally did, i was told it was to late to even exchange my items. Take your business elsewhere.”

Helpful Report

Posted 3 years ago

“Do not buy from the disgusting website. I ordered a dress and it looks nothing like the photo. The seams, colour and fit are all off on the dress. Will defiantly not be buying from this store again.”

Helpful Report

Posted 3 years ago

“Bought a dress for almost £50, wore it once for a few hours and the material is now so badly snagged that I could never wear it again. When I requested to be refunded for the poor quality of the product, I was told that the damage was caused by ‘extreme stress, heat or being boil washed’. This is rubbish as the damage was there before it was washed, as I told them. I also asked how sitting at dinner for a few hours could cause ‘extreme stress’, however was not given an answer. I ordered another one at the same time which came ripped and a friend of mine also has a dress from here with the same problem as I complained about - so as much as they like to deny the fact that their products are faulty and made with poor quality material, that’s exactly what the issue is yet they refuse to give refunds. Would have loved to wear the dress again, and when I paid that much for it I definitely expected better quality and to be able to wear it more than once, however it it is now completely unwearable. I would avoid this website at all costs and search elsewhere if you want good quality clothing and decent customer service.”

Helpful Report

Posted 3 years ago

“Samantha try returning the item and receiving a refund then let me know how you go. Can anyone tell me if they have yet been successful in receiving a refund?”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS SITE!! I wish I had read the reviews prior to purchasing a $230 dress. I returned the dress for a refund to only now be waiting over a month for a refund and this is from the day they received it back. Numerous emails have been sent and I am yet to have any clarification as to when my money will be refunded. I can’t find a contact number to call them on. They have essentially stolen from me this needs to be investigated!!!!”

Helpful Report

Posted 3 years ago

“STOP…. DO NOT BUY FROM THIS SITE!! I wish I had read the reviews prior to purchasing a $230 dress. I returned the dress for a refund to only now be waiting over a month for a refund and this is from the day they received it back. Numerous emails have been sent and I am yet to have any clarification as to when my money will be refunded. I can’t find a contact number to call them on. They have essentially stolen from me this needs to be investigated!!!!”

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews