Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company i ordered a dress two weeks ago with express shipping only for it to come 2 weeks later. when the dress arrived it had obviously been worn before because it smelt like pure BO and had pits stain under the arm i have emailed then and i still have no response i wish i had read reviews before i bought the dress!!!”

Helpful Report

Posted 3 years ago

“very bad customer service, I'm already waiting 3 months for my money back from the product I sent back the same day, reply to email CL you need to be more responsible, I have completed all your requests twice !!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“Awful experience. Tried to return something and they would not accept. Customer service does not respond to your emails. Really horrible company to deal with if you need to return anything at all. I would not deal with them ever again.”

Helpful Report

Posted 3 years ago

“Do not but from this company. I ordered a $250 dress for my birthday that is beautiful but unfortunately too short. I've tried to contract customer services multiples times to get a refund and no reply. I would leave 0 stars if I could DO NOT BUY!! Scammers”

Helpful Report

Posted 3 years ago

“No refund made! Awaiting for my refund since November. They’ve sent a wrong item as per the below pic.!”

Club L London 1 star review on 18th January 2022

Helpful Report

Posted 3 years ago

“Ordered 2 dresses December returned 17th December still no return! Can’t get any answers from them Absolute joke! Don’t order”

Helpful Report

Posted 3 years ago

“Awful company Do NOT BUY ANYTHING OFF THESE ROBBING B******* !!!! I got myself 2 dresses over the Christmas period ordered at the very start of December sent them both back and Iv still had no refund and I can’t get in touch with anyone so Iv basically been scammed next step treading standards this company needs closing down”

Helpful Report

Posted 3 years ago

“I’m having the same problems trying to return a dress that arrived super late, on top of all that the return process is ridiculous. I have spent almost $40 us cash just to return a dress I didn’t even wear. As well as the cost of the dress $80 I’m still waiting for my money back smh”

Helpful Report

Posted 3 years ago

“As per almost all reviews here, I ordered a dress that was meant to arrive for New Year’s Eve on a pre order. Obviously they didn’t send it to me so I emailed numerous times asking them to cancel my order as I no longer wanted the dress b it they never responded. They finally sent it to me 2 days ago which is absolutely useless so I used the order number to try to return it and the order that comes up is from before new year when I initially ordered them and it won’t let me click to return them. Over £100 waiting to come out of my bank and their responses are all automated responses which doesn’t help at all. Seriously avoid this company!!”

Helpful Report

Posted 3 years ago

“Poor customer service Returned two dresses (£45 and £50 after keeping two) They refunded me for one only £45 Not sure how you can be so incompetent to be honest Trying to get in touch with anybody is impossible. Club London please resolve this!!!”

Helpful Report

Posted 3 years ago

“Cannot get in touch with them for any help with returns or anything. When you do get an email it’s generic and a hold email. No contact number or way to try to resolve. Clothes are lovely but any issues with the order I found it really hard to resolve!”

Helpful Report

Posted 3 years ago

“Item was worn once and washed following instructions on garment lable. Fabric has gone bobbly and seem has come apart in 3 place not what you expect from a £50 dress. Emailed Club L who will not refund as if has been worn. Even though item is clearly not fit for purpose.”

Helpful Report

Posted 3 years ago

“Haven’t had a refund blocked me on social media no response to emails scam company!!!”

Helpful Report

Posted 3 years ago

“Ordered 2 Dresses from this company, 1 was not what it looked like in the images so returned to them on the 22nd November, didn't hear any confirmation that they received my return so chased on the 5th December and sent them a copy of proof of my return. The responses I am receiving are robotic and not helpful at all, I sent my last email over 7 days ago and chased them yesterday for a response to be sent an automated response telling me to 'be patient and that they are busy'- DO NOT ORDER FROM HERE, as I can se from the below trail that I'm not the only one owed a refund”

Helpful Report

Posted 3 years ago

“Do not purchase from here. I ordered a satin dress and it was too big it arrived highly creased as you would expect with satin material never thought anything else of this - sent it back the day after as per the returns policy unworn in the bag etc within 14 days, after hearing nothing chased it - said I could not have a refund as it did not pass the returns quality control and said they would send it back if I requested to do so. Been causing over a week sent 15 e mails no reply other than generic e mail stating return policy. Absolutely gutted wasted £85! So lesson learned stick to honest fashion sites like pretty little thing who I have had no problems with. I will tell everyone not to shop here it’s a con company!”

Helpful Report

Posted 3 years ago

“again absolutely shocking! Bought a dress a decided I needed a size up, went to their website to get the return information which stated that I can use to you Asda! Couldn’t find club London so thought well they must be under chi chi London sent it off only to find out that they are not the same or sister company. Spoke to customer service only for them to say if they don’t get it within the 14days then why won’t return my money! Well if your website wasn’t misleading I won’t have sent it off to another clothing shop! Maybe you should take it down and only have the actual website for returns. Such a rude person on the other side as well!”

Helpful Report

Posted 3 years ago

“Absolutely terrible customer service. First of, sent me two completely random dresses and another customers personal details. I sent back the two dresses, for them to get lost and Club L has not refunded me for my actual order that cost me £100 which I never even received. I have sent Club L my proof of postage and numerous emails. To get in contact with someone is beyond a joke, this has been on going since 01 November 2021, and is still not resolved. DO NOT ORDER FROM HERE - all they are interested in is your money.,”

Helpful Report

Posted 3 years ago

“Please look at the negative comments and see a pattern. They will cheat you out of your money I'd you try and refund . It's a shame that they take peoples hard earned money. I returned 2 dresses and was refunded for 1. My advice is to keep fighting them. I'll escalate it as far as I can.”

Helpful Report

Posted 3 years ago

“I ordered a dress from here which was all right but I didn’t really like it so I went to return it. No problem, happens with a lot of things it just wasn’t my style. The return process was what was super difficult and I will not be buying from them again. I return this dress within 48 hours of receiving it, however, never got a refund. It says you need to return things within 14 days of receiving and I did so now they get to keep my money and the dress? And I had to pay $20 to send it back so I paid a total of $80 instead of my initial $60 for the dress. I will not be recommending this place for anybody else and I will not be ordering from them again.”

Helpful Report

Posted 3 years ago

“Dress came out was clearly worn and returned. Obvious fake tan marks in the bustier. Scuff marks on hem, hole in the bustier and a massive stain on the buttocks area. Don’t know how this was missed and sent out out as a new product. I’m still waiting for this issue to be resolved.”

Club L London 1 star review on 5th December 2021

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews