Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,518 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

Questions

Metrics

4.0

Based on 1,518 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Club L London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the only thing to say is I was very disappointed when I got my package, poor quality compared to the price and the dress totally different from the picture , my skirt and blazer came unzipped Had to send it all back I had a bad experience particularly, especially with quality, smells really bad the size it is not real size for some clothes To be honest I DONT KNOW WHAT TO SAY!”

Club L London 1 star review on 14th September 2021

Helpful Report

Posted 4 years ago

“Customer service has been awful. I had ordered some items from club London, when it came to payment I chose to pay with Apple Pay, I noticed that it has charged me for DPD next day delivery however it never gave me an option for delivery at checkout. If I had the option I would have chose standard delivery royal mail which I am aware that club London states is an option. Although, I did not want next day delivery the delivery took 3 days to arrive. Customer service response was that they could not amend the order, which I can understand however they could have reimbursed me for the fault on their website.”

Helpful Report

Posted 4 years ago

“This is a real review from an actual buyer and not one from the company itself. Bought the dress in the picture for £45 Wife wore it to a restaurant had it on for about 3 hours. Take a look at the photos after 3 hours of wear. Where your arms drop by your side, it wares the fabric out. In no time at all. The dress looks like its 15 years old and been washed and worn a hundred times. But its been worn once and not washed. Even where the seabelt in a car goes wore out the front of the dress. 20 min drive!!! Really bad customer service they offer a 50% refund!! Why whats the point the dress is useless and not fit for purpose. I would expect tgis from a £5 dress from ali express but not a £45. Really poor quality. Clothes may look nice but they will not last.”

Helpful Report

Posted 4 years ago

“Jumpsuit had one shoulder pad that had been left half way out. Looks very cheap”

Club L London 1 star review on 12th September 2021

Helpful Report

Posted 4 years ago

“absolutely horrible customer service! I ordered 4 dresses, one had three gaping holes in the front seam, I wrote requesting to return it. I got 2 auto generated emails, finally one from a human saying he had issued a free return in “the portal“. When I went to use the returns portal, it didn’t recognize my order number. It is absolutely impossible to find their phone number, so no chance of speaking to anybody. Great products, but will never order again due to very poor service.”

Helpful Report

Posted 4 years ago

“I have not received my order and I paid for next day delivery. But to soon requesting a review been 5 days”

Helpful Report

Posted 4 years ago

“Trying to contact Customer service regarding my refund was and still is horrible. I’ve sent several emails to address a return issue that I am having. Well, after almost two weeks of try to get a response from a human rather than an automatically generated email is frustrating. The emails are all the same. My problem is not with the dress that I purchased, they are beautiful. One of them didn’t fit properly and I wanted a refund. I cannot return the dress after 14 days which was not an issue either. The problem is that when I needed assistance with the return no one helped from the company. I bet that I will receive a response on day 15 and my money can’t be refunded.🤦‍♀️ The automated email said that someone will get back to me within 2-3 days and I am still waiting and it’s almost 2 weeks. Needless to say that I will NEVER shop with this company again. I hate being taken advantage of and I feel as though I was robbed. Not responding is very disrespectful and this shows me that they do not value me as a consumer. I attached these date of the first email and I am still waiting for a response.”

Club L London 1 star review on 10th September 2021

Helpful Report

Posted 4 years ago

“dress came was all marked was so disappointed was for my daughters 16th emailed and haven’t had a reply”

Helpful Report

Posted 4 years ago

“Horrible customer service, didn’t get all items I paid for, and there’s no direct contact, they take 2 days to respond to emails. Disappointing experience.”

Helpful Report

Posted 4 years ago

“Customer service is appalling still not revived my £130 refund of which I sent back on the 17th of august do not waste your time I am disgusted”

Helpful Report

Posted 4 years ago

“I am still awaiting my refund for 2 dresses 3 weeks after they recieved them back”

Helpful Report

Posted 4 years ago

“Extremely bad quality and smelly clothing. 10000% avoid.”

Helpful Report

Posted 4 years ago

“This was my first order from Club L London. I ordered a navy jumpsuit for my birthday to arrive on the 3rd August. It was not delivered to my home, and when I got in contact with Club L London customer service they said I had to wait 28days for them to conduct a investigation before an outcome would be given! They said they had to check cctv and with the courier even though I have a ring doorbell camera!! Unfortunately for me I was out £60 which I could have used at my regular shop so now I have no jumpsuit , or £60! The customer service really is poor compared to any other brand I order from! I’ve never had any issues with Oh polly, house of CB or misguided. I wanted my refund but I won’t get it ! I will never order again or recommend to any of my friends due to my experience”

Helpful Report

Posted 4 years ago

“Pros but definitely cons. The dresses are absolutely amazing no faults at all, apart from I order all dresses in a 14 and they fitted but a certain style I had to get a 12, and that was still baggy. But the dresses are worth every penny. BUT! I ordered three different orders due to the sizing being wrong, and then I saw I wanted another dress, this was due to going to a few weddings. In the end I kept 3 dresses, one from each other. Here’s the down fall to the company, I sent them all back together and it took three weeks for them to reply to my email. stating it takes 10 workings day, it had been over that as I could see on my Royal Mail tracking that they got the items back. they tried saying to me that they got there at different times but my tracking said different. anyways, I finally got my refund back gradually throughout the day only because I said I will never shop with them. I noticed that they refunded me for the dress I kept but didn’t for one I sent back. they were being sneaky as they were the same colour and when I got the email for the refund they take out the refund price so you can’t see. I explained what they done and for them just to refund me the rest. they wanted proof what dress I kept. So I sent a photo, then they asked me how much the difference was (it’s on their system they should know) it just kept going round in circles until I said I was gonna take this further. Moral of the story, this company takes your money very quickly but doesn’t give it back. Oh and now I’m having to wait 10 more working days for the money to go into my account which is over £300 worth.”

Helpful Report

Posted 4 years ago

“Do not purchase !!! scam !!! 0 star !!! I have ordered several items from this website. one item was faulty as the zip got stuck not even half way before i could try it on. i am trying to return the rest. however, my log on details are not working, i tried to create new log on details, it worked the first time when i created the log on details - but never again. I have emailed the company several times of how to return - however no reply, my 14 days are due to expire for return - ????”

Helpful Report

Posted 4 years ago

“Dont order please. ITS A SCAM.”

Helpful Report

Posted 4 years ago

“really bad experience sent faulty item and refused to pay for return shipping forced to lodge claim with PayPal and wait for over a month for a refund”

Club L London 1 star review on 8th July 2021

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!! I received dirty clothes to be told i will not receive a refund because they could not have possibly been sent to me in such condition, even though i stated on my returns note that i was very disappointed as the item was dirty/damaged!”

Helpful Report

Posted 4 years ago

“Very bad customer service I don’t find a way to do a return I looked all over . It’s just a big scam !!”

Helpful Report

Posted 4 years ago

“Hi, I order the lulu ivory asymmetric drape dress in L and I was very disappointed cause I tried on the dress on Wednesday 23rd June which was the delivery date and the zip was not working the dress was not going up and the dress was not even Tight so I couldn’t under stand why the zip wasn’t going up. On Thursday morning I had to go to the Taylor’s / dry cleaners which charges me £35 to change the zip I was frustrated due to the fact it was hen do and I need the dress lastest on early Friday morning as I was travelling outside London for a weekend break to celebrate. I was so disappointed and not happy with the quality of this dress after pay £159 for the dress and an extra £35 for change of zip.”

Helpful Report

Posted 4 years ago

Club L London is rated 4.0 based on 1,518 reviews