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Club L London Reviews

4.0 Rating 1,518 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,518 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
On Saturday the 23rd I wore a Club London dress to my 21st birthday and shortly into the night the sleeve elastic broke and I was walking around with a faulty dress. For what I paid for the dress I really didn’t expect this to happen and as you can imagine - I was extremely disappointed on my birthday night. I was walking around with hair bands tied to the sleeve to make it look less silly. I contacted CL via Instagram DM on that night and have been contacting them ever since, constantly sending messages saying “can someone get back to me” I sent a message on the Friday, nearly a week later and the message was “seen” and ignored. I also sent another message this morning and the message was “seen” and ignored. I can not believe a professional company would ignore their customers when they sent out a faulty dress. I am so shocked and disappointed at the way CL has handled this. Due to this I am leaving a poor trust pilot review and if I haven’t been contacted by tonight, I will escalate a case with the Financial Ombudsman service.
Helpful Report
Posted 6 years ago
I ordered almost £300 worth and paid for next day delivery. Over a week later and I’ve still heard nothing. Their customer service email is invalid and they’re practically impossible to get hold of. Wouldn’t risk it!
Helpful Report
Posted 6 years ago
Club L London is rated 4.0 based on 1,518 reviews