Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not dispatch my order, did not respond to emails. Deleted my questions about my order off their Instagram.”

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Posted 3 years ago

“absolute worst dress i've ever owed!! ! The zipper broke before wearing! DONT WASTE MONEY!!! too expensive for such a cheap product! i am so sad i wasted 200$”

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Posted 3 years ago

“The zip of the dress I just bought got a day after it arrived. So not nice at all”

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Posted 3 years ago

“scam of a company. Quickly take your money but fail to refund it when you return the items and ignore your messages and emails. having to raise a case with PayPal for the money back. Need to take to trading standards also.”

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Posted 3 years ago

“Jumpsuit sent back weeks ago and still no refund!! Avoid”

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Posted 3 years ago

“Hole in the dress & split worse as I tried it on. Such a shame I needed this for an important wedding party. Needed by Friday this week.”

Club L London 1 star review on 27th September 2021

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Posted 3 years ago

“Poor quality clothing”

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Posted 3 years ago

“I ordered a beautiful dress and was excited to receive it for a vacation. I ordered a size 2 and received a size 6. i THOUGHT OKay no problem i can do an exchange. I emailed customer service 4/5 days ago , twice and received no response. I am an international customer (CANADA) so the return process is not made easy from this company. First, the return label wouldn't work. ( I THINK maybe it was for uk customers) If i ship on my own expense it would've been $150, more than the price of the dress! SecondlY, this is the company's fault. They sent the wrong size. They should be paying for any shipping costs SINCe its their fault but they're so hard to get in touch with. They have't even responded back. Just your generic were busy WITH " you should get an email back within 48 hours." Never will i shop with this or any international company again. There goes $150.. Unless i can re-sell it . HORRIBLE COMPANY THAT WILL NOT HELP YOU WHEN THERE IS AN ERROR WITH YOUR ORDER. ERROR ON THEIR PART SENDING THE WRONG SIZE...AND NOT MAKING ANY EFFORTS TO FIX THEIR MISTAKE. THERE IS NO POINT IN SHOPPING WITH A COMPANY WHO OFFERS NO CUSTOMER SERVICE SUPPORT WITH YOUR PURCHASES IF YOU HAVE ANY QUESTIONS/CONCERNS/ISSUES. Has anyone had any similar experiences? its so frusterating! I feel so HOPeless. I will have to try to sell the dress personally since there is no way a size 6 would fit. Also, its very upsetting that the company has not even made an responses to my emails. I WILL NEVER SHOP HERE AGAIN.”

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Posted 3 years ago

“I cannot believe I was sent this dress in this condition. What a rip-off. I would like a refund please. Can you please send the return bar code please.”

Club L London 1 star review on 16th September 2021

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Posted 3 years ago

“Worst customer service ever! I returned a trouser for an exchange with a bigger size and I never received it, I emailed and no one is getting back to me , I emailed again and all I get is a message saying we are on bank holiday when it’s already not a bank holiday ! I messaged on Instagram and the same happened they answered my message saying nothing related to my questions. Horrible communication. I am afraid they lost me as a customer:)”

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Posted 3 years ago

“the only thing to say is I was very disappointed when I got my package, poor quality compared to the price and the dress totally different from the picture , my skirt and blazer came unzipped Had to send it all back I had a bad experience particularly, especially with quality, smells really bad the size it is not real size for some clothes To be honest I DONT KNOW WHAT TO SAY!”

Club L London 1 star review on 14th September 2021

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Posted 3 years ago

“Customer service has been awful. I had ordered some items from club London, when it came to payment I chose to pay with Apple Pay, I noticed that it has charged me for DPD next day delivery however it never gave me an option for delivery at checkout. If I had the option I would have chose standard delivery royal mail which I am aware that club London states is an option. Although, I did not want next day delivery the delivery took 3 days to arrive. Customer service response was that they could not amend the order, which I can understand however they could have reimbursed me for the fault on their website.”

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Posted 3 years ago

“This is a real review from an actual buyer and not one from the company itself. Bought the dress in the picture for £45 Wife wore it to a restaurant had it on for about 3 hours. Take a look at the photos after 3 hours of wear. Where your arms drop by your side, it wares the fabric out. In no time at all. The dress looks like its 15 years old and been washed and worn a hundred times. But its been worn once and not washed. Even where the seabelt in a car goes wore out the front of the dress. 20 min drive!!! Really bad customer service they offer a 50% refund!! Why whats the point the dress is useless and not fit for purpose. I would expect tgis from a £5 dress from ali express but not a £45. Really poor quality. Clothes may look nice but they will not last.”

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Posted 3 years ago

“Jumpsuit had one shoulder pad that had been left half way out. Looks very cheap”

Club L London 1 star review on 12th September 2021

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Posted 3 years ago

“absolutely horrible customer service! I ordered 4 dresses, one had three gaping holes in the front seam, I wrote requesting to return it. I got 2 auto generated emails, finally one from a human saying he had issued a free return in “the portal“. When I went to use the returns portal, it didn’t recognize my order number. It is absolutely impossible to find their phone number, so no chance of speaking to anybody. Great products, but will never order again due to very poor service.”

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Posted 3 years ago

“I have not received my order and I paid for next day delivery. But to soon requesting a review been 5 days”

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Posted 3 years ago

“Trying to contact Customer service regarding my refund was and still is horrible. I’ve sent several emails to address a return issue that I am having. Well, after almost two weeks of try to get a response from a human rather than an automatically generated email is frustrating. The emails are all the same. My problem is not with the dress that I purchased, they are beautiful. One of them didn’t fit properly and I wanted a refund. I cannot return the dress after 14 days which was not an issue either. The problem is that when I needed assistance with the return no one helped from the company. I bet that I will receive a response on day 15 and my money can’t be refunded.🤦‍♀️ The automated email said that someone will get back to me within 2-3 days and I am still waiting and it’s almost 2 weeks. Needless to say that I will NEVER shop with this company again. I hate being taken advantage of and I feel as though I was robbed. Not responding is very disrespectful and this shows me that they do not value me as a consumer. I attached these date of the first email and I am still waiting for a response.”

Club L London 1 star review on 10th September 2021

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Posted 3 years ago

“dress came was all marked was so disappointed was for my daughters 16th emailed and haven’t had a reply”

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Posted 3 years ago

“Horrible customer service, didn’t get all items I paid for, and there’s no direct contact, they take 2 days to respond to emails. Disappointing experience.”

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Posted 4 years ago

“Customer service is appalling still not revived my £130 refund of which I sent back on the 17th of august do not waste your time I am disgusted”

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Posted 4 years ago

Club L London is rated 4.0 based on 1,507 reviews