Club L London Reviews

Name: Club L London
Rating: 3.98

4.0 Rating 1,507 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE OF THESE SCAMMERS HORRIBLE CUSTOMER SERVICE Expect to get no refund if you return a dress Ordered two items and both didn't suit me. I returned them after trying them on just once at the same time. However they only refunded one dress and not the other. They claimed the 2nd dress had a smell, which is completely false. They are refusing to refund the dress which is £120 and also not returning the dress. I will never order from this company again. They are thieves. The communication is terrible, you can only email them and they might get back to you within a week.”

Helpful Report

Posted 2 years ago

“Don't buy from this company they send you worn items. I think the staff must be wearing them and then sending them out to Customers. When you return the item they accuse you of wearing it and don't refund you. Beware of this company they don't adhere to infection control and send you work clothing”

Helpful Report

Posted 2 years ago

“Unfortunately I didn’t read these reviews before ordering. I have had the same experience with Abbie accusing me of wearing the dress. I tried it on and it didn’t fit. The dress was returned with tags intact…she said it had been washed or worn…. but she didn’t clarify. I have definitely been scammed and would not recommend using this website.”

Helpful Report

Posted 2 years ago

“I ordered a 2 of the same blazer in 2 different sizes on the 10/09, thought the blazer was quite pricey but treated myself anyway. I returned the bigger size on the 15/09 - I didn’t even try the bigger blazer on as I knew the smaller one fitted perfectly, tags were still attached and ribbon still through the arm. I was sent the parcel back to me with absolutely no communication whatsoever approx 1.5 weeks later. No explanation as to why. I emailed them and they state the item was returned in ‘an abused condition’, the picture attached shows the most minor makeup mark on the button which must have failed quality inspection on their side before sending!!! They also state they sent me an email but I have searched high and low through my emails and received no such thing. They are refusing to refund me and are coming across very rude and blunt on emails. Not helpful at all. I asked for the managers information and they have ignored me. After reading reviews I realise a lot of other people have had the same experience! I will NEVER EVER use this company again and I will be sure to spread the word that they are scammers and thieves. I agree with a previous review that they are probably in financial difficulty and trying to rob people despite our own challenges with the cost of living crisis etc! I am absolutely livid and will be disputing this with my credit card/trading standards as I have never experienced something so absurd in my life. DO NOT BUY. THEY WILL ROB YOUR MONEY.”

Helpful Report

Posted 2 years ago

“If I could rate a zero I would. The quality of the dresses have recently become so poor and yet the prices have increased. The customer service experience is awful, they are so unhelpful. I bought a dress for a very special event, the bone of the dress came through the material during the event and marked my body. When I asked to return due to it being “faulty” and actually if I am honest “painful” of course they rejected as it had been worn. The dress also has material coming away in several places on the dress. The second dress the size up, was covered in pulls and the material going away but yet they wouldn’t return as the time I returned from my trip I was past the return period. I used to use this site lots, won’t be using again and I am now in the process of reporting to trading standards. My friends have had similar experiences and they are going to do the same.”

Helpful Report

Posted 2 years ago

“I I could give 0 stars I would. Absolutely pathetic customer service. I returned 2 dresses within the timeframe. The returns team claimed that one of the item was used as it had a intense perfume smell. I replied back saying both items were not worn and returned in the same condition received. They refused the return so I therefore requested my dress be returned to me. Abbie from their support team then said I would have to pay for the shipping to be returned of $30. I said I paid $30 to receive the dress, $30 to return the dress, I will not pay another $30 to have the dress returned to me when the dress was returned in proper condition. I informed her of my dissatisfaction to which she has now informed me that the dress has been disposed of. So my money has not been returned and my dress has been disposed of when I informed them I wanted it returned and was in the middle of a dispute with them. I found their actions to be extremely unacceptable and will never shop with their business again. To top it off the replies I would receive from them were extremely rude and unprofessional. STAY AWAY!!!”

Helpful Report

Posted 2 years ago

“This company is an absolute scam I returned a dress that I have never even worn and refuse to refund me. The tags are intact, I’ve never even worn the item because it didn’t fit properly and when returned they said it was damaged?? THEY JUST SCAM PEOPLE AND THE QUALITY OF CLOTHES ARE TRASH!!!!!!!!!!!!!! DO NOT BUY FROM HERE OR WASTE YOUR MONEY ON THEIR AWFUL CLOTHES.”

Helpful Report

Posted 2 years ago

“i sent back 2 dresses 3 weeks ago and according to the track and trace it arrived, i show this they say it is not there yet and no money back to date”

Club L London 1 star review on 4th October 2022

Helpful Report

Posted 2 years ago

“Same as above for me I returned an item they said I had worn it and rejected my refund. They sent a picture of the wrong item. They are all thick as mince and should be sacked. They will get what's coming to them”

Helpful Report

Posted 2 years ago

“Nobody gets in touch waiting from Wednesday for my order”

Helpful Report

Posted 2 years ago

“Terrible company to deal with no contact details won’t return email and I don’t think the quality is worth the money!! Very disappointing go elsewhere!! I won’t be back!!!!”

Helpful Report

Posted 2 years ago

“Rubbish service Cant return anything, sophie from their CS team is so rude, cant return faulty dress as wore once- of course i wore it! Didnt buy it to sit in my cupboard NEVER again Keep the £55”

Helpful Report

Posted 2 years ago

“It’s ashame that this company is repeatedly ripping people off, I bought three dresses and the next day I sent two back. I then got an email saying I had worn them and they won’t be refunding me and sent me the items back 😤! I have emailed and emailed to be completely blanked. What they sent me back wasn’t mine as it has blonde hair in and I have jet black hair!! Upon researching this it’s not just me but thousands of people. Do not buy a thing from this company or risk loosing your money”

Helpful Report

Posted 2 years ago

“A SCAM! You buy it, you're stuck with it. Don't even bother trying to get your money back. I ordered a blazer from them, tried it on, didn't like it and returned it. After paying the shipping to send it back to them. They said the blazer was damaged and worn... HOW?! WHERE?! Where is it damaged? Because I tried to fit the button in the hole that was too small to begin with? Worn where? When there's a huge strap attached to it so that you CAN'T wear it out? Their claims are baseless and made up. Now they're saying that I can not receive a refund. This was my first time ordering from them and it will definitely be my last.”

Club L London 1 star review on 6th September 2022

Helpful Report

Posted 2 years ago

“The worst company to buy from. They are a scam do not buy from them. I returned items I baught and I have sent them thousands of emails no response . They sent me an email that they recieved the items I paid to return but have not sent me my refunds, it’s been 3 months now. I can’t believe this. Total scam.”

Helpful Report

Posted 3 years ago

“fell apart after one use, loose threads popping out from every seam possible, a lot around the inside and outside of the decorative bust making it look tatty and unwearable really disappointing for an £85 dress, completely unsatisfactory quality”

Helpful Report

Posted 3 years ago

“Same problem as others below. Returned item in perfect condition and was told I couldn't get a refund due to smell even though I had only wore it to try it on. Absolutely appealing customer serivce !!”

Helpful Report

Posted 3 years ago

“Ordered a dress for a friends wedding, it came, I tried on and didn’t like the fit so I put it back in package and returned with in timescales, Then 2 weeks later I got an email from Royal Mail to say my club l package was being delivered but I hadn’t ordered anything, To my surprise it was the dress I had already returned (which I returned with all labels and ribbon attached, no marks or damage, in perfect condition) So I emailed them, they didn’t reply, I emailed again, still no reply, I messaged on social media and then got a reply to my email with a screen shot of an email from abbey saying they had emailed me (I searched all my emails and this email was not found) at first they said it had been returned to me due to the condition it was returned in so I pushed back with photos showing the dress was in a perfect condition, they then said it was returned due to it looking like it had been worn. Once again I replied to this to say it was pretty impossible to wear it as it had a black ribbon all the way around the dress and tags still attached (I would of looked pretty stupid wearing that out) I asked for contact details or a senior manager or complaints department. To this I got an email signed of from ‘club l team leader’ saying it was returned due to it smelling like it had been worn ( I checked the smell of the dress! It doesn’t smell! Furthermore kinda insulting) 3 different excuses for not refunding me my money. Club L are scamming their customers and refusing refunds to perfectly returned items! I think the refund inspector and their customer service team all need some additional training! Looking on here it appears I’m not the only one who has experienced such an appalling service one of which seems to be exactly the same issue!”

Club L London 1 star review on 29th August 2022

Helpful Report

Posted 3 years ago

“Customer service is terrible. I never received my order. Tried contacting them to get what I paid for but they ghosted me.”

Helpful Report

Posted 3 years ago

“Purchased items and didn't appreciate the super low quality so returned it. I was refused an original payment refund and was offered store credit...it specifies that those items are on sale and only eligible for a return of store credit only once scrolled down to the page and no way would someone notice that when adding items to the basket...The store credit was issued 3 times with 3 different amounts and non of them worked! The customer service advisors were super blunt and rather rude...TERRIBLE all around”

Helpful Report

Posted 3 years ago

Club L London is rated 4.0 based on 1,507 reviews