Club L London Reviews

Name: Club L London
Rating: 3.96

4.0 Rating 1,517 Reviews

75 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 1 star review on 22nd August 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought dress and it was too big! Tried to return but they “can’t find my order number” have not been able to return! No response to emails!! Out of pocket and stuck with a dress that’s too big!”

Helpful Report

Posted 2 years ago

“Absolute garbage. They sent me two defective items in a row (a dress for my wedding reception) and have no customer service number to reach anyone. SCAM SITE. They take a week to get back to you. I had to SPEND MY OWN MONEY to RETURN THE DEFECTIVE ITEMS and I still haven't gotten my money. They are useless in terms of helping you. AVOID THIS TRASH SITE.”

Helpful Report

Posted 2 years ago

“I made an order at noon just few hours late the same day (6/3/2023)i asked for its cancellation. I received a reply from an employee the next day (7/3/2022)at 8:00 in the morning that the order was already shipped!!!lies!!! It was impossible!! So i asked for the tracking number to prove it!! They replied to me on Saturday 9/3/2023 that the order was shipped on 7/3/2023 so the employee asked the shipped after my cancellation demand!!! They believe that this is a good customer service?? Lias and thieves!!! I will follow legal path.”

Helpful Report

Posted 2 years ago

“The dress I ordered was terrible quality. I had to pay shipping to receive and to return so I spent $40 for no dress and a headache because I used their return label. It took way too long and of course they had my money the entire time. I contacted customer service which was not even remotely helpful. NEVER AGAIN.”

Helpful Report

Posted 2 years ago

“They emailed me a ‘tracking number’ and when I mentioned I’d added a second tracking number to it (which showed delivered) I received a refund within 2 hours. If you’re returning ANYTHING definitely add a second tracking number with the weight included. Clothes are ok quality but given their reputation I wouldn’t order again.”

Helpful Report

Posted 2 years ago

“I bought 2 dresses from Club L first time ever ordering from them, the dresses didn't fit and I returned as soon as possible. I recieved a partial refund and I queried it and the Informed me that they only received 1 item, I have been going back and forth with them over or over a month about returning my money and they said that CCTV shows that I returned 1 item so they won't be issuing me a refund. I find this absolutely ludicrous. I have no reason to keep items that don't fit, I suggest you look Internally if you have a problem. I want my money back and I am.not going to stop asking for my refund.”

Helpful Report

Posted 2 years ago

“100% Lies . Purchased three dresses which were removed from packaging and only tried one on . Returned all 3 together and only received a refund for two. contacted CLUB L who suggested that a dress that was never even tried on was returned with damaged stitching and dirty!! I will contest this until my dying day its total lies. The dress in question was only removed from packaging in our bedroom. They provided a photo of a damage card but not the actual damage and like I said before this is 100% LIES . We have even made the mistake of ordering again as these three dresses were unsuitable in either size or colour. There are some good reviews but rest assured I am not the only person this has happened to. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“I complained for months. Then someone told me that "omg we're so sorry this is so unprofessional we'll refund you" that was 4 weeks ago, they sure did send me an email saying I was refunded. Not sure they actually did refund the money though. SCAAAAAAAM. the worst service, you just have to see on their IG account how many people are complaining directly in the comments. AVOID. Just contacted me to tell me that I had been refunded my gift card but it's nowhere to be seen, they sent me a screenshot of it with the gift card number hidden. It's funny cause my refund should have been 123.99 but apparently it's only 120 now, and it was meant to be refunded to my payment provider. Didn't know I was getting paid in gift cards over here.”

Helpful Report

Posted 2 years ago

“Rude customer service. I wanted to change out the color on a dress I had paid over 100 dollars for. I had the dress for a month, never worn, and the tags are still on it. We were told we were having a boy but it turns out we are having a girl. I wanted to exchange the dress for a pink color for my baby shower. I received an incredibly rude response about "drawing a line" in the sand when it came to returns outside a 14 day window. Absolute garbage customer service.”

Helpful Report

Posted 2 years ago

“i was waiting for some shoes to try the dress on, so discovered on the 13th day that the dress i bought had a fault, a rupture on the side at the bottom, they have no customer service whatsoever, totally ignorant to my emails, it takes weeks to respond to a query, ended up with a faulty dress, £150.00 wasted, lots of stress and unhappiness. will never buy from them again and will take them to small court claims to compensate me for the damage caused emotionally and financially”

Club L London 1 star review on 10th February 2023

Helpful Report

Posted 2 years ago

“They SCAM you on the returns. I sent my return back in new condition, paid $20 to send it back. I tried on right after the shower, no makeup no deodorant nothing. They’re saying my return came back with stains and smelling like perfume. I don’t even own perfume!! And they said I need to pay an additional shipping fee to return the item back to me or they’ll discard it?! Don’t order from this place unless you plan on keeping their cheap clothes”

Helpful Report

Posted 2 years ago

“Do not buy from Club L. They will take your money and ignore you. I have never been left with no choice but to leave a true unfortunately negative review for a company before. I ordered a dress in October that did not fit right, I immediately returned it and I was notified by them that they had indeed received this dress but still no refund not even an update, not even store credit just a generic msg about the fact I will be told when the order has been received. Like what?? They have no customer service number so you are left to either abandon the mission to get your hard earned money back or to ensure repeatedly sending emails requesting an update. It is so sad as I am normally a loyal customer but I will NEVER spend anymore of my money there and I will ensure that no one I know does since this is the way they do things. They don’t even know how many customers they have lost just yet. Such a shame.”

Helpful Report

Posted 2 years ago

“Really really bad customer service. You will not get a refund. Bad company, do not order at all.”

Helpful Report

Posted 2 years ago

“I paid a premium on my delivery to ensure my products were delivered within 1-2 days… 6 days later and following countless excuses and lies my order arrived obviously late. I contacted customer service requesting a refund for the delivery after I returned my whole purchase unopened and was ignored. Really bad service, would not recommend and will never buy again.”

Helpful Report

Posted 2 years ago

“If I could give them zero stars I would!!!! What a useless company! Delivery partner messed up my order and now they won’t refund me! No one to contact, their social media is useless and takes 10 working days to reply! I’ve never seen a more useless company like this”

Helpful Report

Posted 2 years ago

“I order from club london all of the time for any dress events. I ordered the same dress in 2 sizes to send one back . I was in hospital so was unable to send it back so day 16 i asked if i could post back and exchange as i understood i was 2 days over. They didnt want to help at all. I wasnt asking for a refund. Just a credit note or to exchange. Really bad customer service for a loyal customer. They still have the same dress selling full price so really could not u derstamd the problem over 2 days!!”

Helpful Report

Posted 2 years ago

“In the past I had a great experience with club london. Nice dresses and quick and easy returns. What's happened? Bought a dress for my daughter. Way too small and cheap material. Returned. Tracked. No refund. Company waits until you get fed up asking for refund and keeps the money. DO NOT BUY FROM CLUB LONDON. Such a shame as they used to be good.”

Helpful Report

Posted 2 years ago

“Do not buy from this business unless you like to be called a liar and not be given a refund! Purchased 2 dresses from these people, returned them as they were not suitable with the tags STILL attached. They refused to give me a refund stating the dresses were returned in poor condition! You email them and they take an eternity to reply and there are no numbers to call them on! What reputable business has no contact number. Avoid this business unless you have money to lose. I will be contacting Trading Standards regarding this matter.”

Helpful Report

Posted 2 years ago

“I bought two dresses both came different than shown on the pics. I quickly returned them in same conditions and have never received my refund! I have a royal mail receipt which says received by retailer. They do not have a contact number! And their email response seems automated as it does not provide a response to my email. I had no luck after contacting them 6x. I do not recommend.”

Club L London 1 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“Nice clothing, but the return part really sucks I had a problem 2 times i have ordered from them if i been waiting for a return for over a month now they finally refunded me but for only 1 of the dresses mind you these are $140 dresses I know they charge a restocking fee but not $140 worth you can't get in touch with anyone cuz this company is from the UK. Sorry to say but I will never order from them again.”

Helpful Report

Posted 2 years ago

Club L London is rated 4.0 based on 1,517 reviews