Club L London Reviews

Name: Club L London
Rating: 3.99

4.0 Rating 1,499 Reviews

76 %

of reviewers recommend Club L London

Company Reviews

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Metrics

4.0

Based on 1,499 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Club L London 5 star review on 6th January 2025

Anonymous

Club L London 2 star review on 4th October 2024

Anonymous

Club L London 1 star review on 10th May 2024

Beth

Club L London 1 star review on 19th April 2024

Disappointed

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order from club london all of the time for any dress events. I ordered the same dress in 2 sizes to send one back . I was in hospital so was unable to send it back so day 16 i asked if i could post back and exchange as i understood i was 2 days over. They didnt want to help at all. I wasnt asking for a refund. Just a credit note or to exchange. Really bad customer service for a loyal customer. They still have the same dress selling full price so really could not u derstamd the problem over 2 days!!”

Helpful Report

Posted 2 years ago

“In the past I had a great experience with club london. Nice dresses and quick and easy returns. What's happened? Bought a dress for my daughter. Way too small and cheap material. Returned. Tracked. No refund. Company waits until you get fed up asking for refund and keeps the money. DO NOT BUY FROM CLUB LONDON. Such a shame as they used to be good.”

Helpful Report

Posted 2 years ago

“Do not buy from this business unless you like to be called a liar and not be given a refund! Purchased 2 dresses from these people, returned them as they were not suitable with the tags STILL attached. They refused to give me a refund stating the dresses were returned in poor condition! You email them and they take an eternity to reply and there are no numbers to call them on! What reputable business has no contact number. Avoid this business unless you have money to lose. I will be contacting Trading Standards regarding this matter.”

Helpful Report

Posted 2 years ago

“I bought two dresses both came different than shown on the pics. I quickly returned them in same conditions and have never received my refund! I have a royal mail receipt which says received by retailer. They do not have a contact number! And their email response seems automated as it does not provide a response to my email. I had no luck after contacting them 6x. I do not recommend.”

Club L London 1 star review on 4th January 2023

Helpful Report

Posted 2 years ago

“Nice clothing, but the return part really sucks I had a problem 2 times i have ordered from them if i been waiting for a return for over a month now they finally refunded me but for only 1 of the dresses mind you these are $140 dresses I know they charge a restocking fee but not $140 worth you can't get in touch with anyone cuz this company is from the UK. Sorry to say but I will never order from them again.”

Helpful Report

Posted 2 years ago

“No one waste your money buying from this company they are a disgrace! If you are in the same position report them to trading standards and get them closed down!! I bought three dresses from them, I decided to send all three dresses back. When Club L London processed my refund they said I only returned two dresses. When I looked at the reviews I knew I’d have no chance getting my refund. When I messaged them it took a while to get a response, but when I did they lied and said I haven’t returned the three dresses. I sent them the proof of the weight of the parcel and they said that this was wrong. They said that the three dresses should weigh 1.2kg and it only weighed 300g. So they’re telling me, one dress could weigh 900g whilst the other two dresses weighed 300g. They’ve stolen £60 off me and plenty of other people too. This company is one of the worst companies I’ve ever dealt with. Girls please do not waste your money and listen to the reviews. Complete and utter scammers they are a disgrace stealing off people. I’ll never buy off them again!”

Helpful Report

Posted 2 years ago

“Very bad quality. Cheap look and material. Bad customer service. Delayed delivery.”

Helpful Report

Posted 2 years ago

“Still awaiting a refund since October, no contact number, told us they had received the items but no refund still. Awful service, will take this matter further as they owe us £130!!!”

Helpful Report

Posted 2 years ago

“I ordered a size 12 and paid £8.99 for express 1-2 day delivery. I recieved 5 days late, and it was the wrong size. I was sent a size 8. The event I ordered it for had also already passed by this point. And then when I went to return it I was charged £2.99 for the postage. So iv paid £12 to be sent a dress the wrong size late. Ridiculous, I'm paying for club last poor service.”

Helpful Report

Posted 2 years ago

“Absolute SCAMMERS!!! Before ordering from them please read reviews. I have only received a partial refund! I am still waiting on my next payment. Items look good online but looks and feels CHEAP! OVER PRICED. No customer service to contact as they don't provide this. I have taken the matter further. Please please do not order from them no matter how lovely the dress maybe. To be honest they should be taken down. In this difficult times you should not be scamming people of their hard earned money.”

Helpful Report

Posted 2 years ago

“They don’t refund items I sent two back and they refunded one, they are not contactable whatsoever, no one replies to anything and they stole money for me? They have the item and I don’t have my money? That’s theft.”

Helpful Report

Posted 2 years ago

“I am SO disappointment with the customer service. I was told in October via email I would be getting a refund due to a faulty and poor quality item and still 8 weeks on I still haven't heard anything from L club London. I have emailed countless times with no response. Will never order from here again.”

Helpful Report

Posted 2 years ago

“Trying to get a hold of someone is like getting blood out a stone , I ordered 6 items kept 2 and returned 4 but have only been refunded for 2 sent message after message there phone number listed does not work. I will be taking it further as my receipt of return weight of package will clearly show more in package than they say. Wish I read reviews before purchasing anything . Looks like this is something they do a lot shocking”

Helpful Report

Posted 2 years ago

“Been charged £150 for a jumpsuit that’s been lost in transit and no one wiLL respond to any social media message or emails to try and sort this out. I WANT MY MONEY BACK”

Helpful Report

Posted 2 years ago

“SCAMMERS!!! DO NOT BUY FROM! I returned my items a month ago and they haven't refunded me or replied to ANY of the many emails I've sent, Instagram DM's, comments, Twitter DM's and comments. Tons of people are coming on their Instagram and twitter saying the same but they keep deleting all their comments! Absolute frauds!!!!!”

Helpful Report

Posted 2 years ago

“Sooo many hidden costs and high shipping charges. They dont cover duties or shipping doesnt matter how much you purchase”

Helpful Report

Posted 2 years ago

“I made an order a few months back and I only received 2 out of 3 items that I ordered and my package had clearly been opened and then held together by elastic bands. I know this probably wasn't Club L London's fault but I did email them to tell them what happened and there was a lot of back and forth and they took AGES to respond, some of my messages to them even bounced back because their system has issues. After TWO MONTHS of back and forth, they finally send me a form to fill out to declare that I am truly missing an item, which I did and then sent to them but lo and behold, my email bounced back and it kept bouncing back - bare in mind the deadline for me to return this form to them is only 3-4 days after they sent it to me. Anyway I finally gave up and then tried again a couple of weeks later. It finally went through and after another round of painful back and forth, they tell me that I've missed the return window so I can't return any of the items and they're not even going to investigate why the other item has gone missing. It's been 11 DAYS and they haven't responded to my last email. Poor poor poor service from this atrocious company. I'll be telling all my friends and family to NOT shop from them ever!!!!”

Helpful Report

Posted 2 years ago

“‼️‼️DO NOT ‼️ ‼️‼️I REPEAT DO NOT PURCHASE ITEMS FROM THIS COMPANY THEY ARE CROOKS, the customer service is horrible I placed an order early September didn’t receive it until mid October they claimed my order was a preorder which was not true . I received conflicting messages giving me 3 delivery dates by 2 different ppl. Then when I tried returning my item because it was too large after one day of receiving it I was told I was outside my return limit date I the screenshot my arrival date of package given a code to enter and guess what took nearly a month for the return to process to only get a partial refund because they claimed the one piece had a stain in the crotch area . I never wore the item and when I tried it on of course I tried it on with undergarment also the body suit was so baggy it couldn’t even touch my private areas . ‼️DO NOT PURCHASE FROM THEM ‼️”

Club L London 1 star review on 24th November 2022

Helpful Report

Posted 2 years ago

“Hice una devolución de un pedido el 22 de octubre, estamos a 23 de noviembre (UN MES DESPUÉS) y parece que aún no han recibido ellos el pedido, cuando según la compañía de transportes, el pedido les llegó en su oficina el 26 DE OCTUBRE (pocos días después de haberlo enviado). Yo he tenido que contactarlos para tener noticias (3 semanas después del envío) y la atención al cliente es casi inexistente. Después de que pagas gastos de envío para recibirlo y para enviarlo (habiendo hecho una compra de más de 200€) Parece que tienes que suplicar por tu dinero... Creo haber ido yo misma desde París a su oficina en Inglaterra habría salido más rentable y rápido... La ropa de buena calidad, pero el servicio tiene mucho que mejorar. No lo recomendaría ni volvería a comprarles.”

Helpful Report

Posted 2 years ago

“NEVER ordering from Club L London again, disappointed is an understatement. Ordered x3 dresses through Amazon next day delivery 2 weeks ago and have not received any emails / notifications since to say my order has dispatched. Paid over £400.00 and nothing back. Absolutely shocking service!”

Helpful Report

Posted 2 years ago

Club L London is rated 4.0 based on 1,499 reviews