Anonymous
I wish I could give this company 0 stars. I ordered a black maxi maternity dress for my father in laws party, the dress was lovely but just simply too tight around the tummy area. I returned the dress within a few days to be contacted by the company and told I was not getting a refund as the tag was removed, it was in a worn condition and has a strong smell of perfume. None of these true, they then backtracked 3 times on email saying i wasn’t getting the refund simply because it smelled of perfume. Again I could have been wearing perfume when I tried this dress on but certainly would not have had a strong smell of perfume and I explained that. I have just received an email to say a manager has looked into it and now not only does it smell of perfume it is also in a worn condition funnily enough no mention of tag being removed. I even asked them to double check they had the correct customer as I am baffled at their claims. I literally tried the dress on for 5 minutes. It’s not even about losing money which obviously isn’t great especially for a new mum it’s the principle that I did not wear the dress and they are refusing a refund and asking me to pay more to get the dress back. Looking back at other customers comments seems I am not the only one this has happened to recently. Total scam of a company and will never use again!
1 year ago
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Club L London has a 4.0 average rating from 1,417 reviews

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