“Attempted x5 times to contact and only able to speak with AI assistant Alice, who stated my query would be sent to an assistant who could assist and respond within 24 hrs- still no contact. my ordered items have been paid for and not yet received (2-4 day delivery paid for and now on day 6) the items are needed by tomorrow otherwise no requirement for the items... also the order number is identified as the tracking number yet its not a tracking number . therefore unable to see where the order is at.....”
“I have been trying to get in contact with Club L London and speak to a representative. Each time I send another email, I am referred to an AI assistant, Alice. I need an actual human to answer my question, because while I was trying on one of the dresses I purchased, the tag that says 'If you remove me, I'm yours forever' came off. However, there is still the circular tag and plastic attached, so it's clear that I didn't intend to actually take this off. I want to know if I will be reimbursed for this return, as I don't like the dress. No one has responded to my 3+ inquiries and the clock is ticking for the return window. I have a feeling no one will respond until that 14 day return window is up and then I won't be able to return it.”
“Got a dress, was not like the picture it was very see through so i returned it and they told me they would refund me half and the rest after they receive the dress which they have not done. I tried to speak to an agent to get my refund i was promised and they told me that the shipping and return fee is not refundable when they clearly said i would be refunded the rest of my money once they receive it.”
“I have trying to get a return label or scan code sent to my email. It’s been days ago since I reached out to Club L . On your website I did the process but I loss the scan to take to ups. Can you send it to me”
“Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!”
“Club London absolutely screws you over with their shipping and return fees. It is $18 to return items from the US. They do not disclose this information on the website. Do not order from here it is not worth it and their customer service is not helpful.”
“Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.”
“I see a lot of reviews are the same as mine. As I was charged to return a dress that was never worn because it was too big. This is ridiculous. I hope women do not buy from this company.”
“Never received my order, sent emails to customer service. They sent a link to a disclaimer form that never worked and then emailed me that since I did not fill it out they would not investigate my missing order. DO NOT ORDER FROM HERE!!”
“Very disappointed with the return charge Ordering from Canada cost me $49.70 for postage return My fault I did not read the return fees However I have ordered from several clothing companies and have never had to pay shipping”
“The delivery time to the US was horrible. I ordered a dress and gave myself enough time to get it delivered. They mentioned that it will be delivered between 3-6 working days. That's not the processing time for the product to get to your house. It is their processing time to get the product out of their facilities. It took at least 14 working days to get the dress. Do not get fooled. I did not get the dress on time and I did not get to use it where I was supposed to use it. I don't think I will use it anyways. I need a refund. Advise to all give yourself at least one month for delivery.”
“Great customer service from Chloe! The Black Friday discount code had bugged at checkout and Chloe provided me with the 20% refund, quickly and efficiently and was really polite. I would definitely shop with again!”
“I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x”
