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Club L London Reviews

4.0 Rating 1,499 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Julie was fantastic- but the premier next day delivery set up on your website is very poor
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Posted 6 months ago
I had issues with an ordering not arriving on time. I spoke to Julie and she was so helpful. She refunded my original delivery payment and then gave me a discount code as well as free delivery for my next order so I could have it in time!
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Posted 6 months ago
Shannon was really helpful and sorted my issue in seconds
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Posted 6 months ago
Julie was very helpful with my return, I still think it’s crazy club London charges for them as long as nothing messed up, I haven’t even had it for 24 hours and was going to be out half the order
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Posted 6 months ago
The responses I had from asking where my return was were incredibly quick. When Royal Mail messed up my return it was sorted immediately without any messing from yourselves which I was dreading being really difficult. Not only that, the dresses are always really nice and good quality.
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Posted 6 months ago
Service client au top ! Shannon a été parfaite !
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Posted 6 months ago
Julie from customer service was very helpful, was very prompt with her replies and sorted the issue straight away!
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Posted 6 months ago
Big thanks to Julie who sorted my refund after I put the dress in a wrong package! Sorted it out and got my refund
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Posted 6 months ago
They were quick and responsive - Julie was so sweet and helpful
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Posted 6 months ago
Julie was the BEST in helping me return my items that were received very late. THANK YOU JULIE!
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Posted 6 months ago
Julie was able to assist me apply my discount code to the existing order
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Posted 6 months ago
Super customer service from Julie today. Very understanding of my issue with asking for a return extension. Thank you for your help. I highly recommend Club L to anyone
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Posted 6 months ago
Very good customer service
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Posted 6 months ago
Julie from customer service is really helpful and understanding.
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Posted 6 months ago
Shannon was very helpful dealing with a query and even offered a discount for the inconvenience of an order not being processed so I could reorder at a lower cost. Appreciate the customer service, I look forward to receiving my items
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Posted 6 months ago
Julie was super helpful in dealing with my query and made the experience super easy.
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Posted 6 months ago
Shannon was very helpful
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Posted 6 months ago
I received my order but upon trying it on The black dye from the jumpsuit Transferred onto my hands and body I emailed the customer care And I have to say Erin was very helpful She did give my 2/3 options to see what suited me best . Very helpful she was I deducted 1 star as this company can’t offer exchange . So the jumpsuit I ordered is no longer available to buy But disappointed with that . But that’s not the customer services fault Erin was 10/10
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Posted 6 months ago
Shannon is very helpful with prompt response.
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Posted 6 months ago
I had an enquiry about a returns and Rachel was so helpful and attentive, super service
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Posted 6 months ago
Club L London is rated 4.0 based on 1,499 reviews