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Club L London Reviews

4.0 Rating 1,542 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,542 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 90%
Customer Service
Communication Channels
Live Chat, Email

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service.
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Posted 1 year ago
Chloe was brilliant at helping me find the perfect birthday dress x
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Posted 1 year ago
Customer service is exceptional, super fast, kind, and easy to communicate with. Chloe specifically was super polite and willing to help answer all my questions about an order I made :)
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Posted 1 year ago
super quick, helpful service from Chloe
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Posted 1 year ago
Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx
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Posted 1 year ago
I ordered two dresses recently for my Christmas work party. Both dresses arrived promptly and were stunning - just not right for the event! I originally decided to keep one of them, but quickly realised that I should have returned it alongside the other dress. I reached out to the customer services team via Instagram and spoke with a lady called Chloe who was so helpful and sorted my return out straight away. It was really refreshing to receive such lovely service when usually brands are unfortunately often uninterested and unhelpful. Thank you so much Chloe - you’ve actually made my day!
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Posted 1 year ago
Chloe was amazing! She helped me promptly and efficiently. I am so happy with this service. I wish the sizing would expand, though
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Posted 1 year ago
Wore the green velvet Alyssa dress for my baby shower- great quality & fit. Missed the returns period on the rest of my parcel due to being in hospital- spoke with the company via Facebook messenger, very fast replies & helpful, Chloe very kindly extended the returns period which was an amazing help. Thank you so much
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Posted 1 year ago
Complaint handled by Amy in customer service. Brilliantly handled and efficient!
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Posted 1 year ago
Customer service was amazing, thank you so much to Amy for your help❤️
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Posted 1 year ago
Very satisfied with the response
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Posted 1 year ago
I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.
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Posted 1 year ago
Chloe was brilliant.Very disappointed with the return payment. 9.50 is unbelievable. Unfortunately I won't be ordering again Thank you Breeda OHora
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Posted 1 year ago
Chloe in customer services provided excellent service - thank you!
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Posted 1 year ago
I recently had to message the Instagram page as I had permanently deleted my order email and couldn’t create a return without it.Chloe was so helpful and was able to help me recover my order number. So so grateful
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Posted 1 year ago
Brilliant customer service team especially Chloe who was so helpful when I reached out!
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Posted 1 year ago
Shannon was very helpful
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Posted 1 year ago
Had a minor issue with a dress and my issue was sorted out within minutes! Shannon, Bianca and Alice were amazing- dress had a fault and need it for a certain date, my return and replacement have been dealt with within 48 hours! Other than the fault, the dress is exquisite and can’t wait to wear it and will definitely be back for more dresses, thank you one and all
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Posted 1 year ago
Shannon m’a aidé avec ma demande de retour en quelques minutes. Service extrêmement excellent - merci !
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Posted 1 year ago
Shannon helped me with my return query in a matter of minutes. Extremely great service - thank you!
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Posted 1 year ago
Club L London is rated 4.0 based on 1,542 reviews