“Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service.”
“Customer service is exceptional, super fast, kind, and easy to communicate with. Chloe specifically was super polite and willing to help answer all my questions about an order I made :)”
“Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx”
“I ordered two dresses recently for my Christmas work party. Both dresses arrived promptly and were stunning - just not right for the event! I originally decided to keep one of them, but quickly realised that I should have returned it alongside the other dress. I reached out to the customer services team via Instagram and spoke with a lady called Chloe who was so helpful and sorted my return out straight away. It was really refreshing to receive such lovely service when usually brands are unfortunately often uninterested and unhelpful.
Thank you so much Chloe - you’ve actually made my day!”
“Wore the green velvet Alyssa dress for my baby shower- great quality & fit.
Missed the returns period on the rest of my parcel due to being in hospital- spoke with the company via Facebook messenger, very fast replies & helpful, Chloe very kindly extended the returns period which was an amazing help. Thank you so much”
“I HAVE NOT RECIEVED MY ORDER OR ANY CONFIRAMTION OF DELIVERY. THE CHAT ASSISTANT JUST STATES IT CANNOT HELP ME SO I AM STUCK PAYING OUT ALMOST £400 FOR NOTHING AT THE MOMENT.”
“I recently had to message the Instagram page as I had permanently deleted my order email and couldn’t create a return without it.Chloe was so helpful and was able to help me recover my order number. So so grateful”
“Had a minor issue with a dress and my issue was sorted out within minutes! Shannon, Bianca and Alice were amazing- dress had a fault and need it for a certain date, my return and replacement have been dealt with within 48 hours!
Other than the fault, the dress is exquisite and can’t wait to wear it and will definitely be back for more dresses, thank you one and all”
