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Club L London Reviews

4.0 Rating 1,517 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,517 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Good quality of the dress! Very bad communication and return service. They charge you for the returns and they aren’t helpful at all.
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Posted 8 months ago
Love, love, LOVE this merchant. I have purchased several items and they fit beautifully and are exactly as represented in their advertising. I never think twice when I decide on a purchase. I’m immediately in anticipatory excitement mode, just waiting for arrival!
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Posted 8 months ago
Club London absolutely screws you over with their shipping and return fees. It is $18 to return items from the US. They do not disclose this information on the website. Do not order from here it is not worth it and their customer service is not helpful.
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Posted 9 months ago
Shannon assisted me via chat today and was extremely helpful. She made the entire process seamless, easy and gave instructions that were coherent and easy to follow. A fab representative of your customer care team. Thanks Shannon.
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Posted 10 months ago
Thank you to Shannon for helping me with other options of outfit that I needed for my baby shower
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Posted 10 months ago
I see a lot of reviews are the same as mine. As I was charged to return a dress that was never worn because it was too big. This is ridiculous. I hope women do not buy from this company.
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Posted 10 months ago
Never received my order, sent emails to customer service. They sent a link to a disclaimer form that never worked and then emailed me that since I did not fill it out they would not investigate my missing order. DO NOT ORDER FROM HERE!!
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Posted 11 months ago
Very disappointed with the return charge Ordering from Canada cost me $49.70 for postage return My fault I did not read the return fees However I have ordered from several clothing companies and have never had to pay shipping
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Posted 11 months ago
Beautiful dresses
Club L London 5 star review on 6th January 2025 Club L London 5 star review on 6th January 2025
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Posted 11 months ago
The delivery time to the US was horrible. I ordered a dress and gave myself enough time to get it delivered. They mentioned that it will be delivered between 3-6 working days. That's not the processing time for the product to get to your house. It is their processing time to get the product out of their facilities. It took at least 14 working days to get the dress. Do not get fooled. I did not get the dress on time and I did not get to use it where I was supposed to use it. I don't think I will use it anyways. I need a refund. Advise to all give yourself at least one month for delivery.
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Posted 1 year ago
$18 processing fee for returns is absurd! order elsewhere.
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Posted 1 year ago
Great customer service from Chloe! The Black Friday discount code had bugged at checkout and Chloe provided me with the 20% refund, quickly and efficiently and was really polite. I would definitely shop with again!
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Posted 1 year ago
I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x
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Posted 1 year ago
Thanks to Amy for her valuable help !! I now hope to receive my refund !!
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Posted 1 year ago
Amy from customer service was excellent in solving my issue. very quick and efficient. Thanks so much
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Posted 1 year ago
Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service.
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Posted 1 year ago
Chloe was brilliant at helping me find the perfect birthday dress x
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Posted 1 year ago
Customer service is exceptional, super fast, kind, and easy to communicate with. Chloe specifically was super polite and willing to help answer all my questions about an order I made :)
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Posted 1 year ago
super quick, helpful service from Chloe
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Posted 1 year ago
Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx
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Posted 1 year ago
Club L London is rated 4.0 based on 1,517 reviews