This is the worst website I have ever ordered from. I ordered a pair of jeans that didn't fit and returned them the next day. It's been over a month and I haven't received my refund yet and the staff are condescending and unhelpful, and have lied about processing my refund several times. I received a note that the jeans had been received in the Coggles warehouse almost immediately after sending them back (which I had to pay for), but the team still would't refund me. I am dealing with AmEx now as I haven't received my money back from them - £100.
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