A dissapointment (UPDATED) My first experience with Coggles is something I don't wish upon others. And I do believe that they truly don't care about the concept of happy and returning customers. My order was for three items of which only two was sent to me. Of those two items one was sent back because of size issues and has been not yet been acknowledged to be returned despite proof of acceptance. The other item is a sweater that was clearly washed by a prior owner but as I liked very much I decided to keep it. The third a still not delivered item is a pair of Dr Martens Arthur boots in size 7 which was on sale at purchase. According to different so called customer service people they where unfortunately out of stock when I purchased them which is the reason for the purchase to be cancelled. But the truth is they where never out of stock and hadn't been for the last two weeks since my order was placed. And they are still available but with a higher price. Customer service is now avoiding my queries with standard phrases and fake pleasantries. It shouldn't feel like this when you've shop at a high profile online shop as Coggles clearly wants to be seen as. So potential customers I recommend that you look elsewhere for your online purchases. Matchesfashion or Zalando are in my experience better alternatives that appreciates the value of a happy customer or at least honors an agreement. UPDATE I did what Jordan at Coggles suggested and contacted them both on email and then later on phone. During the conversation he never denied that the boots actually wasn't in stock but rather gave me the usual talk standard answers that he really wanted me to feel happy about Coggles and so on. In the end he said that he would get back with a for me satisfactory solution (which I explained is getting the boots which he kind of tried to persuade me out of without any success) the day after or by the latest the day after that. Well as you can guess that hasn't happened and I believe that the are not the least interested in solving this issue. The boots are still available to purchase so it shouldn't be a problem for them. This is the worst experience I've had this far with online shopping and I have a lot of experience with both small merchandisers, ebayer from every country you can imagine and the big names such as Matches and Farfetch. Coggles should not be mentioned among those. I will keep on posting on other review sites as well as style forums so that every one that is the least unsure about going with Coggles hopefullly reads it and chooses to go elsewhere. Coggles answer at TP: Dear Daniel, Thanks for taking the time to leave a review regarding your order. I am extremely sorry for the inconvenience and I fully understand how frustrating this must be. So I can take a look into this further for you please can you contact me through your account quoting reference TP491345. If you have further questions then please feel free to contact me. Many thanks, Jordan Customer Relations Executive.