I had to return an item. They gave me the return address in Poland and I paid a fortune to return an item that sat in Poland and was not picked up for over 3 months. I was told by customer service that they would issue my refund once I provided tracking information, Which I did... and nothing. I have emailed with them for months and nothing. Then the package is sent back to me! I'm furious. Now I'm out the shipping cost as well. And still no refund.