Wish I’d read here before ordering. Having exactly the same nightmare trying to get a refund. It just rumbles on and on. Looks so slick on Instagram but if you need a refund, be prepared to get your bank involved. I’m trying to establish if there is a trading standards investigation and contacting journalists, watchdog etc. Please do the same if you are affected. The Hut group behind Coggles and many other online sites have pages and pages of similar experiences …. there seems to be more to this issue which will no doubt be uncovered in time…
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