I would have given a zero but this isn't an option! This is a site selling very expensive deigner items and as such the customers expect a high level of service and will quickly move on to other sites that do meet the expections very readily! The basis for my review is that I was shopping on the site over a lunchtime and adding items to the basket, giving a total order of £500. However when I went to pay for the items and noted that one of the'sale' items had actually increased in price since I had added it. This looked very strange so I contacted their "customer service" who stated that per the terms and conditions prices can change at any time. When I stated that I didn't actually expect a sale item to increase between putting it in the basket and paying for it I was again simply referred to the terms and conditions. As I was getting nowhere I asked to speak to a manager who I though may see sense and honour the previous price to ensure the sale was made, but this was not the case as I was met with the same by rote response of me needing to refer to their terms and conditions. When I stated that therefore they were happy for me not to purchase any items if they wouldn't honour the difference (being £17) they said yes! I've since discovered that this website is no longer the online site for an upmarket high street store, (which did have customer service), but is now after a buyout a website only retailer. This new owner obviously employs people who are morey suited to working in Macdonalds rather than people willing to spend a lot of money on a single item and therefore the staff have no concept of customer service whatsoever! The only good news is that given the awful reviews that are now appearing I expect the webiste will disappear sooner rather than later as they are clearly going to lose all the previous customers , so hopefully the new owner will lose their investment as well.