I ordered 2 sets of Cutlery on the 25 November for a Christmas present and by Christmas Day I had only received 1 set despite numerous phone calls and emails each phone call and email and Online chat was returned without any information on expected delivery time No apology was received or offer of compensation or help So my experience is That neither I or my family will be ordering anything more from this Company. Non of the staff. Manning the chat line seem to know anything about what is going on as one particular online chat the girl was advising me they could not tell me when delivery would arrive and later that afternoon I received the Half the order I currently have. I must admit until that delivery I was convinced this was a scam company. Now I know it is just badly run.