Avoid: Bought a painted metal planter from them. They sent it in a box with no protection so predictably it was damaged in transit (or at their warehouse). I asked for a replacement item. They ignored that and offered me a discount. I said I wanted a replacement item, so they sent me a returns form. I returned it and then heard nothing about the replacement. After a week or so, I chased. They didn’t have a replacement so said they would refund me. Again, it took ages for the refund to come, and when it did it was only for the item, not the delivery – this should have been included because the item was received damaged. So I am chasing them, yet again! They are totally incompetent. It is left to the customer to repeatedly chase and follow up what should be a straightforward transaction and replacement process. NEVER AGAIN WILL I SHOP WITH THIS COMPANY