To say that my experience with Coinbase customer support was the most horrific experience I have ever dealt with is such an understatement that it's laughable. I had 6.3 BTC sitting in Coinbase Pro, and when I tried to withdraw it, the system was rejecting my 2FA codes. I troubleshot the 2FA code issue for hours and determined that my 2FA was in sync. I could log in just fine with my 2FA but when I went to withdraw my 6.3 BTC, it kept saying it was invalid. So I contact customer support over phone, chat, and email with my case number #3086474, and every single person I talked to literally just copy and pasted replies. Even the personnel on the phone was just reading a script! I tried to explain to them that this is an issue with their system but they would reply with "You should be all set now, I hope I have helped you today." I mean at least ACT like you are reading the emails! In the end, these criminals held $120,000 worth of Bitcoin hostage from me until I finally gave up and found a way to withdraw them by moving it to the regular Coinbase platform, then withdrawing from there. To this day, you cannot withdraw from Coinbase Pro. It's not possible because of a bug that their support team will not even acknowledge. Their support department is incompetent. It's literally unsatisfying. I have never interacted with such humans in my life. Like, I did not know it was possible to be that unintelligent. Most of the time I felt like I was talking to an automated bot AI. I mean I can't even come up with the words to describe what it's like trying to have a conversation with them. I sent them detailed steps that I took with screenshots and prior chat logs. And the most intelligent response I would get was some copy pasted reply that had nothing to do with the withdraw issue. If you are reading this, this is your sign to NEVER USE THIS PLATFORM. If you value control of your money, DO NOT USE COINBASE. I have been in crypto since 2013 and I can tell you with 100% certainty that this company at best is a fraud after that experience. No legitimate company has a customer support department this bad. I have had unbelievably bad customer support experiences, one of the worst was with Spectrum. But this experience make Spectrum look like they will hand deliver your solution on a silver platter and give you a massage as a free bonus. I was recommended to File a case with resuc.org with the referral A1 on their official page, and l got a feedback within 24 hours with a private attorney whom was to be honest with your reimbursement procedures. It was absolutely free. They Assisted me recover my 6.3 btc worth of investment with no hassle, my goodness I was indeed amazed. Feel free to make use of there service but ensure you got evidencial proof to back up your claims. I am grateful to there team of proficient professionals, in my perspective they are the best cryptocybersecurity lawsuit attorney. Tip for consumers: I recommend you file a case with the revenue Surveillance Corp at Resuc.org Referral A1 Blake +972 54-221-9328 via WhatsApp To get your financial retribution.