Login
Start Free Trial Are you a business?? Click Here
Anonymous
I transferred funds using ACH, over the course of 5 days into this brokerage. I am aware that they normally put a hold on my funds for 5-7 days for the ACH to complete. I have used the same bank account with this brokerage for several years without issues. Last Monday 9/11 I received an email from them stating that they are adding an additional hold of 30 days for "suspicious activity". The additional hold time they placed was actually 45 days not 30 as their email stated. When I reached out to them today 9/12 for clarification, they would not tell me what the "suspicious activity" was, they would not remove the additional excessive hold on my funds and they would not escalate. They would not provide any additional information other than what I provided in this complaint. After I complained through their Redit group, they sent me an email stating that the hold was extended from 45 days to 55 days. They also claim that this is for my own protection. Apparently I don't know how to manage my own funds and I need their protection.
1 year ago
Read Coinbase Reviews
Coinbase has a 3.5 average rating from 1,242 reviews