I ordered a vanity on The evening of October 20. The next day I added the top. On the 23rd I contacted customer service to get help canceling my order, and asking for help to reorder a vanity that would fit my bathroom better, this one was too deep. I had not received a shipping notice, and I didn’t for a few days after I tried to cancel the order. I was told that the vanity already shipped so I would need to refuse the delivery from the company and pay a ridiculously high return fee. Because I was not offered any assistance to find a vanity that would work, I ordered one elsewhere. It arrived several weeks before the one from you that supposedly had already shipped. I have filled a dispute of the charges that you charged me from my credit card company. I will also be filing a complaint with the BBB. All I wanted was some help finding the right vanity, all you wanted was to steal my money.
3 years ago
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