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Vanities Depot Reviews

4.3 Rating 841 Reviews
80 %
of reviewers recommend Vanities Depot
Company Reviews Product Reviews
967
 Questions Metrics
4.3
Based on 841 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Phone:

469-802-8595

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Anonymous
Unverified Reviewer
“I did not get my money back after returning the vanity. I would like my money back.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Picture of the color of the cabinet was not accurate and it is yellow not an off white which is the picture. I have to have it painted since I like the style of the cabinet and was not expecting that cost. Disappointed”
Helpful Report
Posted 6 months ago
Eric Som
Verified Buyer
“Arrived quickly, packaged well, great vanity!”
Helpful Report
Posted 8 months ago
Lanie Gilkerson
Verified Buyer
“Our original vanity purchase shipped broken and now we are still waiting for our replacement while we keep our contractors waiting so they can finish our bathroom remodel. I would think that a replacement shipment would move faster so as to show your customers good faith. was told by one of the customer reps that it should be expedited… well that’s a lie obviously. After we finally get our replacement and hopefully it isn’t broken also, I will feel better about your company!!!!”
Helpful Report
Posted 8 months ago
Shannon Boyce
Verified Buyer
“The vanity arrived early and in perfect condition. Thank you.”
Helpful Report
Posted 8 months ago
Steven Mace
Verified Buyer
“The vanity and mirror was great quality and packed very well!! Will order from them again!!”
Helpful Report
Posted 8 months ago
Lauren Hirsch
Verified Buyer
“Very helpful customer service and quick, professional delivery! I would definitely recommend!”
Helpful Report
Posted 8 months ago
Virginia DeSiena
Verified Buyer
“Vanities are beautiful and very well made. Excited to have my new bathroom finished!”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Beautiful vanity! Plumber complained that it was difficult for him to work with but everyone who sees it loves it.”
Helpful Report
Posted 9 months ago
Lisa SIERVO
Verified Buyer
“Absolutely LOVE our new vanity. It arrived in perfect condition and was EXACTLY as pictured and described. The Rep I spoke to answered all of my questions and the vanity arrived sooner than expected which was great : )”
Helpful Report
Posted 9 months ago
Anonymous
Unverified Reviewer
“I bought A Vanity that cost me 2,000.00$ and I made the mistake of not opening the box until my contractor installed it, the legs were rusted and there were paint problems! The customer salesman basically told me that it was my problem and not there's and they would send me A paint stick to fix It! Are you kidding me??? Stay away from this company!”
Helpful Report
Posted 9 months ago
Mindy Stone
Verified Buyer
“Great experience. Vanity was delivered without any damage. I love the vanity even more in person than online.”
Helpful Report
Posted 9 months ago
Deborah George
Verified Buyer
“It was a sample but it took a very long time to arrive and the color was not like the web site it was much darker”
Helpful Report
Posted 10 months ago
Penny Sharrett
Verified Buyer
“I ordered this vanity two times. The first one came damaged and I reordered it. I also was told to keep the damaged one and they would send me a new one. I got the new one and it has been installed. It is beautiful, well made and looks great! The gentlemen on the phone, I spoke to three times. He has wonderful customer service skills. Every one in retail should be that lucky to have someone like him. I would refer Vanities Depot to others.”
Helpful Report
Posted 10 months ago
Howard
Verified Reviewer
“I purchased a James Martin vanity from vanities depot. The vanity countertop out of the box had gross imperfections on the surface. The final finish was inconsistently applied leaving large gaps on the surface, inconsistent shading, and drip marks on the front edges. I brought this to the attention of the vanities depot and manufacturer who accused me of applying a cleaner to the surface causing the damage. They refused any remediations as the counter top was already installed on the vanity and accused me of causing the problem. This was a gross dereliction in responsibility to the defective manufacturing standard and misrepresentation of their manufacturer's warranty. Buyer beware. Do not purchase James Martin vanities and find another reseller that supports the consumer.”
Helpful Report
Posted 11 months ago
Marguerite Thompson
Verified Buyer
“Very happy with my vanity, although, shortly after I purchased it, I went back to the website only to find that there was, surprisingly, a 15% off offer, but I had already purchased it and was unable to claim it. HUM!!!”
Helpful Report
Posted 11 months ago
Theresa Smith
Verified Buyer
“I like the quality of the product and customer service was good.”
Helpful Report
Posted 1 year ago
Robin Franzoni
Verified Buyer
“Vanity arrived in2 days! Perfect condition. Gentleman in the warehouse that I spoke to was very polite. Quality of vanity excellent, like a piece of furniture, was a little darker than I expected, but for the price, no regrets! Great customer service! Just wished they had alerted us it was on the way that day. Lucky it wasn’t raining.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The vanity we ordered was on backorder from the manufacturer. The tracking supplied wasn't good. The vanity just showed up and luckily we were home to receive it. The rest of the process was fine, but the shipping and interactions with support around the shipping were very subpar in today's world. You should take a hard look at this area.”
Helpful Report
Posted 1 year ago
Betsy McKinney
Verified Buyer
“We were very happy with the service and our vanity. Our order was processed quickly, the delivery went well and the shipping boxes were in perfect order. There was no damage and we are pleased with the quality overall. We would buy from Vanities Depot again.”
Helpful Report
Posted 1 year ago
Vanities Depot is rated 4.3 based on 841 reviews
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