Vanities Depot Reviews

Name: Vanities Depot
Rating: 4.27

4.3 Rating 839 Reviews

80 %

of reviewers recommend Vanities Depot

4.3

Based on 839 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

469-802-8595

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Vanities Depot 5 star review on 6th May 2023

Heath Hoffman

Vanities Depot 5 star review on 18th September 2022

Milton BEYER

Vanities Depot 5 star review on 7th August 2022

Edwin Freihofer

Vanities Depot 5 star review on 24th May 2022

Kevin Johnston

Vanities Depot 5 star review on 1st April 2022

Anonymous

219

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer experience”

Helpful Report

“I was extremely excited about my vanity purchase. It is the first time I’ve renovated my home and the purchase was a bit of a splurge. Unfortunately, my vanity arrived and was not in as pristine condition. Considering the cost, it’s disappointing the doors came with scratches and scuffs that I will need to “marker” over with a wood pen. The worst of my situation with vanities depot was the customer service. I received my vanity over a month later than expected, which delayed my renovation. I would have been okay with the delay had I received, timely and accurate updates, but the staff at vanities depot were not timely. I would always have to contact them once my shipping date had passed without an actual shipment (it changed at least 3 times), and each time their update was vague and noncommittal. I was so frustrated with the process I found the vanity at another location and contemplated purchasing from there. To my surprise, I learned more information about what was causing the delay on my vanities depot shipment from another company. Based on the information they gave me, I decided to holdfast with my vanities depot purchase, unless they did not meet the timing the other company told me the vanity should arrive. Guess what? The other company was right about the delivery time. It would have been great to get that type of customer service from vanities depot since that’s who I actually did business with.”

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“BAD SERVICE!!! Still being billed for cancelled order!!! We initially purchased a $2600 James Martin vanity in January 2022. Then we were informed there would be a several month delay and were offered a discount. After agreeing, we were charged the full amount BEFORE it shipped. When we cancelled the order, Vanities depot REBILLED for an item I cancelled. I have had to protest the bill twice with my credit card provider. As of today, May 23, 2022, the charge for a product I cancelled remains pending on my account. Decor Brothers billed me only after ordering an identical item which shipped within a few weeks.”

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“Please go elsewhere unless you enjoy paying for a broken vanity they have no intention of repairing. All the drawers were broken & one leg was broken off. Months later I am still talking with customer service if they bother to answer the phone or emails. Go elsewhere, anywhere just don’t buy from this horrible company.”

Helpful Report

“Had to be the WORST experience I have ever had, customer service DEFINITELY needs improvement and you should definitely have ALL measurements to your product on your website without a need to call and ask for them as I was told by Miles.”

Helpful Report

“Horrible customer service. I have been trying to get a hold of someone through email and phone, and no one has reached out or acknowledged my emails. I ordered a 82" double vanity set, and they only delivered one. My bathroom renovation started, and I still have not been able to get the missing part of my order. I am $3,000 down and with half of a vanity. I do not recommend using them due to the horrible customer service. Order #14410. I reached out to the carrier, and they said I need to contact Vanities Depot, but Vanities Depot is not responding.”

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“Costed me $260 to return 2 mirrors as per them. Wouldn’t help with a damaged vanity because it was 5 days after delivery. It was placed on the pallet wrong and caused the vanity to shift and become damaged.”

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“Won’t take back a damaged on arrival 1200 vanity because I realized after 6 days of delivery.”

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“Terrible experience and terrible service. They shipped my $2500 vanity with damage to both the cabinet and countertop. Then they told me I didn’t unpack and report the damage fast enough so they weren’t going to do anything for me. The vanity came improperly packed according to the manufacturer. Find your vanity somewhere else.”

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“There was damage when we opened the box. Crack on the panel.”

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“I ordered a vanity on The evening of October 20. The next day I added the top. On the 23rd I contacted customer service to get help canceling my order, and asking for help to reorder a vanity that would fit my bathroom better, this one was too deep. I had not received a shipping notice, and I didn’t for a few days after I tried to cancel the order. I was told that the vanity already shipped so I would need to refuse the delivery from the company and pay a ridiculously high return fee. Because I was not offered any assistance to find a vanity that would work, I ordered one elsewhere. It arrived several weeks before the one from you that supposedly had already shipped. I have filled a dispute of the charges that you charged me from my credit card company. I will also be filing a complaint with the BBB. All I wanted was some help finding the right vanity, all you wanted was to steal my money.”

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“Great....Unless there is something wrong. Customer service after the sale is worthless. I would shop elsewhere and save the aggravation!!!!”

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“I was more than dissatisfied with customer service. My products were delayed several times, leaving me with an unfinished bathroom for several weeks. Calls and emails to customer support left me with misinformation and different feedback from each person. When the products finally arrived, one of the three pieces was damaged and I had to refuse delivery. The two items that I did receive, Bristol vanity and top, are absolutely beautiful. I love the productitself; However, customer service was the worst I've experienced.”

Helpful Report

Hello, I'm sorry the delay caused any inconvenience. At the time of the order mentioned item had a backorder status with a waiting list of 20 days. The inventory status is displayed on the product page, but perhaps it was missed. Unfortunately, we were not able to accommodate your request for expedited shipping as the entire batch was already pre-sold. We are delighted to hear the product did not disappoint.

“Customer service is always a challenge with this company. I have asked for tracking details and received other customers' information and have been promised pieces only to hear nothing days later. Over the phone tends to be a better experience if you can reach someone, but email and chat are painfully slow to respond. If the product ordered is straight-forward with no chance of issues, Vanities Depot is great; if there is an item that may be broken upon shipping or split up into multiple shipments, good luck.”

Helpful Report

“Horrible Customer service and takes forever for delivery”

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“The vanity arrived damaged. When replacement parts were sent, they did not include all the pieces, despite informing me that they would. The vanity itself appeared different from the photos and the online description, neither of which indicated a distressed look. Also, the soldering on the drawer pulls we’re poorly executed. When I attempted to contact customer service for a return, they took a very long time to respond at all and were not helpful. I am still waiting to return this item and still have not received appropriate customer service. Initially, I’d planned to exchange the current vanity I purchased for a different one at Vanities Depot, but given the current situation, I can’t imagine why I’d bother.”

Helpful Report

“I’ve emailed twice about a damaged vanity with no response.”

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“Horrible experience, I ordered 2 vanities both supposed to be shipped out with 2 days a month later I still have not received them sent plenty emails, calling is a waste of time they never answered or returned calls. am so sorry I came across this company”

Helpful Report

“I placed an order for 2 mirrors second week in June, was informed it wont get there till July 4th, I then found some nice mirrors at TJ max so I decided to cancel the order since it was going to take that long to get to me.when I called to cancel my order, I was all of sudden told by Cedrick they had shipped products and it would arrive that same day I called. He never sent a tracking number... I called back and got Andrea I believe is her name.. she then told me she was going to cancel my order and issue a refund once I send their products back. I waited till evening and never received the products, the tracking shows delivered. I kept calling them to let them know I am a bit confused but Cedrick kept on and on saying there was nothing he could do for it shows delivered. I kept asking him to confirm it went to the correct address and he insisted it did. to my surprise, the product was shipped to a different state with a different address. Cedrick was extremely rude and unapologetic regarding the situation. their customer service stinks, will NEVER use them again. very unprofessional too. he kept screaming at me over the phone when I asked him to double check to see if product was shipped to the correct address. instead of them to admit their error, he sent me an email stating they have refunded my money because I did not want the order... I explained to them I know why AMAZON has not competition.”

Helpful Report

“In follow up to my earlier post, Vanities Depot continues to charge for an item I never recieved. Please remove the charge from my card Vanities Depot. Decor Bros delivered the identical product more quickly and at reduced cost.”

Helpful Report

Vanities Depot is rated 4.3 based on 839 reviews