Daphanie Scandrick
I was extremely excited about my vanity purchase. It is the first time I’ve renovated my home and the purchase was a bit of a splurge. Unfortunately, my vanity arrived and was not in as pristine condition. Considering the cost, it’s disappointing the doors came with scratches and scuffs that I will need to “marker” over with a wood pen. The worst of my situation with vanities depot was the customer service. I received my vanity over a month later than expected, which delayed my renovation. I would have been okay with the delay had I received, timely and accurate updates, but the staff at vanities depot were not timely. I would always have to contact them once my shipping date had passed without an actual shipment (it changed at least 3 times), and each time their update was vague and noncommittal. I was so frustrated with the process I found the vanity at another location and contemplated purchasing from there. To my surprise, I learned more information about what was causing the delay on my vanities depot shipment from another company. Based on the information they gave me, I decided to holdfast with my vanities depot purchase, unless they did not meet the timing the other company told me the vanity should arrive. Guess what? The other company was right about the delivery time. It would have been great to get that type of customer service from vanities depot since that’s who I actually did business with.
1 year ago
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Vanities Depot has a 4.3 average rating from 839 reviews

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