I was shopping for a particular style and found it at a significantly lower price here than anywhere else-- that should have been my "buyer beware" moment. When I ordered the vanity, there were choices for "no countertop" and then several assorted colors and materials for the countertop, with different prices changing depending on the countertop/sink selection. I selected the countertop to go with the vanity and my invoice clearly shows that selection. I paid that price, and the vanity arrived without a counter/sink at all. When I called I could not reach anyone on the phone, and I received one callback that said I had not ordered or paid for a countertop. No one has called my back since to explain why I have an invoice that shows a countertop but no countertop is recorded on their side? Sounds like a bait and switch to me, and now I either have to order from them separately or find someway to do a custom countertop and sink locally. On top of that, when delivery was arranged, the driver called me about a half hour before and said that his truck was too big to fit in our neighborhood and he wanted someone to come out with a pick up and meet him and load the items into that truck. My only other option was to have the item returned to the warehouse. This is practically blackmail, and I was fortunate that my contractor was working at the house that day, had his truck with him, and was willing to go out and meet the delivery-- although of course that added time to what I was paying my contractor.