On 2/11 I ordered a vanity and top. They were delivered on 2/24. The vanity is very nice however the top was cracked. I called and a new top was ordered. I was told I would receive an email in 24-48 hours. Never received. I called and spoke to Miles. He’s very rude when you question what he told you then story changes. I was told the top would now be shipped on Friday the 28.. not shipped until 3/4. I had to call Miles again to get the info. I should have the new top at the end of next week I hope. Customer service is not great once you’ve paid for your items. I feel that it should take less time to receive a replacement not longer than the original order. So yes you did drop the ball and I would not order from you again. To date I have still not received an email about shipping info. Thanks