Very friendly, no hard sell which I like very much. Karl made me feel comfortable and was happy to show me the cars I was interested in and did not pressure me at all to make a choice and a decision. Good price for new car and great part exchange price given. The whole process was not rushed, he made time for me and gave excellent customer service, explaining everything very clearly. He told me what needed to be done on the car and said I would be able to collect it in a couple of days, which I did. He then went through the car with me and how to work everything. He went above and beyond, setting my phone up. Always happy with Huddersfield Appleyard garage, they all give great customer service.