From the moment I fell in love with my used PINK Kia Picanto on the website of Colin Appleyard Keighley the experience of buying it was a delight. Following my initial 'phone call, the car was driven to me from Keighley to Huddersfield (an hour away) the same day so that I was able to test drive on familiar roads. Liam answered any queries I had on the spot or with 'phone calls and e-mails during the following week and then drove the car to me with a car following to take him back. With him was all the necessary paperwork. All I did was arrange insurance and payment and make us a cup of coffee on the day while we went through the details. I was informed of the advantages of any extras and their cost - warranty extension, service agreement, GAP insurance (the only one I bought) but was not overly pressured to buy. The car is mine and I love it. I am 74 years old and this was my first car change in 17 years - I was very nervous but all the help I received was wonderful. Can I award 10 stars?