Took car in for routine service, I was early as thought traffic was slower. I arrived 40 minutes early and was welcomed by staff and dealt with straight away, the courtesy car was an S cross much bigger than my ignis. Due to the current rain and effects of storm dudley, I did not feel confident in driving a bigger vehicle. I was offered the alternative of having the service completed while I waited, which I gratefully accepted. I was shown to the waiting area and made comfortable while a hot chocolate was prepared for me. The staff were extremely kind in ensuring I was comfortable and kept me updated on progress of the service and offer of drinks. The service was completed within the hour. The staff were friendly and welcoming.