Luke was very knowledgeable about the vehicle we were interested in and hybrids generally. He offered solutions to our challenges and was very helpful/professional at all times. He made you want to buy from him - people buy people! We didn't choose Suzuki this time due to price being more than we wanted to pay on a new car and the hybrid not suiting our needs. We have owned many Suzuki's and feel that we will be back again in the future. If we do, we will certainly look to buy from Luke and Colin Appleyard, Bradford. Luke demonstrates the qualities of customer care that we have grown to know and expect from Colin Appleyard.