Best thing of all is that I never thought they were trying to sell me a car - no pushy salesman here. We aren't car people so had no idea what make/models were, but had specific requirements for my wife, who has some mobility issues, plus the look and colour had to suit her. Colin Appleyard was the first dealer we went to, we saw an Ignis on the forecourt, my wife liked the look of it - we went inside and Richard showed us one up close. Access and driving position for my wife was perfect, so we decided it was the one for her. Richard helped us through the options, plus the myriad of other admin things - PCP, gap insurance etc - they have do now, with a really friendly manner which shows the experience that he has. One week later my wife is happy with a brand new car, which is amazing as she was adamant she wanted a secondhand one, as it is a second car. I'm happy, as Richard organised everything and is was very quick - my wife's car had to be scrapped after 19 years: I said we weren't car people. Most importantly - we were so happy with the service and car, that we never bothered visiting any other francises that day for comparison or maybe confusion.