I have been a customer for 30 years or more, I am extremely disappointed in the company now. I ordered roses from them 5 different ones, 4 out of the 5 never grew. The one that did is a tiny little rose bud plant, not the big beautiful ones I purchased. Spoke to customer service which is in the Philippines, thought I was going to be pleased with the way they were handling my call. Only to find out I was charged again and my order was going to be resent. I called numerous times last week advising them, they the charged me again... spoke to so many people, rude people at that. Finally had the issue taken care of, received my new order today, two of them say they are the type I purchased, two are absolute mud and water, no label. I called them again, asked how I could speak to someone in the US, they said they would transfer me,I don't believe I spoke with anyone in the US, the person I spoke to said her name was Alex,did not understand what I was saying at all. Tried to tell me if I received a red rose then it was the fire and ice rose I ordered, since it was red. I tried to explain many times that was a tiny little rose bud plant, not the big roses. She was rude yelling at me, because she didn't understand. I have never experienced customer service like this from them in the past, I don't believe they will receive my business again, since they are so rude & customer service is in the Philippines. Customer service needs to be in the US with their company. Sadly there is no way to speak to anyone with the company here in the states, so they are not aware of the service they are providing. I no longer recommend this company to anyone!