“Do not order from this company unless you want to throw your money away if you don't like what you ordered. Amazon is a much better option. Amazon has a policy that if you are not satisfied you can return the item no questions asked and no fee. But not this company. If the item is unsatisfactory they will send you a return label after jumping through stupid hoops, but it will cost you $11.99 of your refund. The products are of low quality and should only be ordered if you're not looking for longevity. Their customer service is terrible. When you try to put an email in their system to get a return label, their system told me multiple times after putting in several different email addresses that I needed to put in a valid email address. So you get stuck emailing them. Then they respond by saying they will send a return label within 24 hours and it's from an email you can not reply to. Four days later I had to email them again through the previous email address and then they claimed they couldn't find the order. It is an exercise in circular reasoning and circular excuses. Beware of ordering from them!”
“Placed order online, 15 minutes later tried to change or cancel the order. Told I can't cancel but can return entire order once it is recieved. Cost $11.99 plus tax for return label to return, only because they wouldn't cancel the order. The statement 100% Satisfaction Guarantee is a big joke.
Be sure your order is right before placingthe order. You cannot cancel without it costing you”
“I was instructed twice collection etc management not to take orders from your company due that she had mental status can not make any decisions. I paid twice from previous orders she made but this ti.e intrupted her while she made the last order I talked to the person in the same time she was given the order but the sale person told me he can't cancel the order,it been processed and you going to shipped to you,I explained to that person that note not to accept any order from my wife.but there no way to cancel the order I received the order
I talked to assistant cus. Manger after struggling she said I will mail you return stamp to return but I have to pay $11.99.
This force to buying, the law allow you to cancel any agreement within limit time.
This company have to be investigating by fedral and state trade commissions and also by the US and the state general attorney. I will do my best to contact these above organizations.”
“My wife ordered a pair of shoes that had a Velcro closure that didn't close.
I called for a return label which they told me would reduce my refund by $11.25.
So this scammer sent me bad mdse and charges me with a long distance phone call to ask for a return label and charges me for the label, too.
What a dirt bag company!!”
“I ordered on line. 241.00 and change. Looked at my bank account they took out the 241.00 and 191.00. I called was told it was a hold and would be released in a week. Makes no sense. Just a way to take your money.”
“Order total originally $19.98. After tax, shipping and a CRAZY HANDLING FEE, it came to $35+!!! Nope. Removed items from cart. Won't be ordering when the charge nearly doubles after they add all their extra charges. Too many places to shop online for this gimmick!”
“I ordered an item, never received confirmation or item. Waited a few weeks, ordered a new item instead. Received both orders a few days apart. Was told there was a computer problem with first order. Called customer service to return one of the items which was never opened, was told I would have to pay the $11.95 shipping. Ridiculous! It was not my fault they had a computer issue. VERY POOR CUSTOMER SERVICE. Do not order unless you are absolutely sure you will keep item.”
“Tried to cancel an order less than twenty-four hours after ordering. Was told that it was to late to cancel because order was already processed. They, however would be happy to refund return (at a cost of half the order).”
“I purchased several items. My receipt says 7-10 business days for delivery but would receive an email when they shipped. I have never received this email nor my items. You cannot call for at least 2 weeks as they are updating their site????? Their billing department is still working cause they took my money???? Really disappointed. Weird also free shipping but somehow they charge a big processing fee???? Be aware of this company.”
“Something is seriously wrong recently with this company. I cannot check status of order as website has been down for over a week, customer service and email now down. They need to post what is happening on Facebook at least. I would cancel my order but cannot access this place to do so!”
“Really? “Scheduled Maintenance “. For over a week? Must have finally gone out of business.
Wanted to order an item in their catalog with a price, on line it’s a higher price. They didn’t care one bit. And yes as others have said, they add shipping and other charges after the order is placed. Awful. Goodbye.”
“I placed an order with Collections Etc and wanted to put it on a Visa debit card my son gave me for Christmas. I noticed they were putting it on my regular credit card which I didn't want to do but there was nowhere else I could correct it. I immediately called and told the person named Adam I wanted to put it on a debit card and he said it wouldn't be possible because the order was being processed. I said that's a bunch of baloney, I just placed the order. I ask to talk to his supervisor and he said she will tell you the same thing. I failed to get the supervisor's name but she said the same thing. I told her I wanted to cancel the order and she said that wouldn't be possible. Between this bad service and telling you "free service" and then charging for handling which is as much as shipping, I'm fed up with this company and will no longer purchase from them. They don't value their customers.”
“I called Collections to order one item to confirm the advertised price, including the free shipping. I could never get a definitive response from the woman to whom I spoke, and was instead barraged with a series of offers, discounts, and various sales pitches on other items in which I had no interest. I finally had to interrupt the woman to repeat my reason for calling and to indicate that unless I could place my order, I was going to hang up She ignored me, at which time I ended my call. I do not plan to ever order anything from Collections.”
“Never got one item that was ordered and paid for. After a month of calls to Collections now they say they will reorder and get to wait 7 to 10 business days.They have foreign people that you can't understand and don't stop repeating. Don' waste your money on all the added fees attached .Bad customer service”
“My experience has been awful. I tried several times to fix my issue. I told them to cancel my order, they stated it could not be done because it was already processed. This was within hour of ordering. I emailed and asked them to cancel, never got answer.
I was originally charged $32.96 then paypal emailed me that there was an increase of payment to $42.52! I called again and was told the second charge was for "tax and handling" they said it went on when the order was processed. I had been told I couldn't cancel originally because it had been processed. I don't understand how you can agree to a charge and then be charged again separately. I emailed again asking for cancelation of order. I can return but will be charged restocking fee and they don't reimburse on return shipping.”
“Three days after I placed an order for 33.98, I was notified by Pay Pal that Collections had added another $20. When I called, I was told the extra amount was tax and also processing, which I was told was a fee so that when the merchandise didn't reach me, they could duplicate the order for "free." I have been a good customer for years. Never been ripped off like this before. Catalogs now directly to trash.”
“I have ordered from you for many years and the products have been great, I have been wanting a chenille bedspread, and have been looking at them for 3 to 4 years and finally ordered one, I paid $70 for the bedspread and $30 or $32 for two pillow Sham's, I have never been so disappointed in my entire life the color was supposed to be Sage but looks like more or less a faded pea green and was so disappointed that I sent the whole set back, I don't know where you're getting your merchandise from now, but I tell you it's not the same quality as you've had over the years sorry to say I won't be probably ordering for a while.”
