“Collections tries to rip you off at the checkout by doubling the quantity of each item, refusing to accept any coupon code, and making you enter and re-enter your credit card number. When you call customer service, they say they will take care of the order, but often send you the wrong item instead and add an extra $5.99 in handling fees in addition to the tax and shipping charges. I used to have good service from this company, but now they just cheat and deceive you! Don't waste your time. Everything is cheap junk from China!”
“I have ordered from you for 15 years, but I will never order anything again. I went on the mark down site today to order some of the markdown items. When I placed my order in the basket, it was hundreds of dollars. So I called online customer service for help, boy what a help!!!! They had 6 poinsettias in their christmas catalogue 6 for 16.99, but since it is after christmas, they always mark items down. These poinsettias were in the markdown section since it is after christmas. They were marked down to 6 for 9.97 RED or WHITE as shown under the picture showed RED or WHITE. When I tried to order 4 sets of each color I had the rudest people telling me I could only order white. I told them the markdown price said RED or WHITE and shoed it under the picture of the poinsettias. Two customer service people were the rudest and hateful cs I have ever seen. I argumed with them for over 45 minutes and they got more and more hateful with me. I told them this is nothing short of FRAUD. They need to be handled for this fradulent and CUSTOMER SERVICE as I have never seen anything like this before. I am definately going to tell all my friends and relatives about this and their behavior. I am going to put this all over the enternet also. Thanks for nothing for all my loyalty I have given you for 15 years.”
“I give XAP Credit Solution a 5 star. They are the best!! My experience with XAP was a big 360 I started off with a credit score with the low 500 and now I’m over a 780s and I only been with them under a month I been working with a young man name Matteo and he’s one of the best and he will make sure you reach your goal I wouldn’t recommend going anywhere else so if you're reading this that means you should contact them now via XAPCREDITSOLUTION at GMAIL dot COM!!!”
“I placed an order (For Christmas things). I was told Sat. that the entire order was held up for one item being on back order. The rep cancelled the back order item and said my order would arrive in 2-3 days (by today, Wednesday). I checked their site and my status again...still not shipped. I called and was told that first, their expedited shipping is their standard shipping method and I'd receive it in 7-10 business days (AFTER Christmas). I told them to cancel the entire order and DON'T ship anything! I don't want it any longer and I'll go elsewhere to purchase the items I ordered. She said it couldn't be cancelled after saying it had not shipped yet, because they already charged my card and low and behold, on Sunday they charged my credit card $148. It is still in a pending status so I can't file a dispute to have the charge reversed. I will never order from this company again. Lied to, and when you pay for expedited shipping it should be just that. Not "their" standard 7-10 business days. Ugh!! So upset!”
“This company is absolutely awful. Placed an order on November 5th, it is now December 12th and I still do not have any items, and as a matter of fact parts of my order are now back ordered and I won't be getting it. Of course my delivery was supposed to be 2 days ago.... still waiting.”
“Ordered a bed dust ruffle and was told that it would ship the last of October, 2021. I had ordered it three months earlier, but decided that I would wait for it to come. It came the first part of November, but was the WRONG color. I was so upset, I threw all of their mailings away and will not order from them again. Almost all of their products come from China. I do not order things made in China or want anything made in China. I will not pay to have this wrong color returned, I will just say Goodbye.”
“Will NEVER order from them again, Been waiting a month now for my item. I emailed customer service twice, then called their customer service line, and they told me they would ship my item right away. Still has NOT been shipped.”
“Will never order from a company that just sells Trump merchandise!! Very unprofessional for a company to take political sides but to also support such a disgusting human being is shameful”
“I never liked the quality of these products, but, I decided to use them once in a while for the low prices. This time I received a wrong item that costs less than the item I ordered. I thought it was not a big deal, a usual occurrence. Turned out not so! First, I have to pay to send it back my own money or Collection Etc. wants to charge me $10 for the return label. That's half of the total cost of my purchase and more than a half of the cost of the item I received. That means, even if I send it back, I will only get back half of the money for the item I didn't order. I couldn't imagine anything like this happening anywhere, but it does and the name of the company is Collections Etc. Don't buy from them! Or be ready to pay for their mistakes and errors.”
“This is currently October 13, 2021. My elderly mother placed an order in August. After not receiving her order in 10 days, she called on September 9, 2021. She was told that the order had been held up and would be reshipped. 2 weeks later she still hadn’t received or heard anything. I called toward the end of September. I was told that they were sorry for the delay and the order would be shipped express mail. We should receive it in 3-5 business days. After not hearing anything for more than a week, I called again and was told that the order still had not been shipped. Of course I was upset and the customer service rep, in Kansas, Tyler, acted as if I was not justified in being upset. She began giving me ultimatums. That’s when I lost it and demanded to speak with corporate. I requested that my mother’s money be refunded back to her credit card. I was told that it would be. This is the worst customer service, ever. Needless to say, we will not be ordering another thing from this place. I have told my mother to throw their catalogs in the trash. They are supposedly sending a $50 gift card. We will also dispose of it. I can only wonder how many elderly people have been taken advantage of by this company who do not have any one to advocate their case?”
“Ordered a 50.00 solar umbrella tree was sent a wireless doorbell offered to send back told no keep it we will make it right this was in June. Never got refunded nor product after at least 5 phone calls and more than that in emails I have finally realize I was robbed. Supervisor told me tough nothing I can do about it. DON’T ORDER FROM THIS COMPANY”
“I am not even giving them one star. I placed an order for 8 plants and after fighting with them for 2 months over the charges on my credit card, my order finally arrived and all of the plants were dead. Don't order from them.”
“MADE OVER $900 ORDER MAY 6 2021, AS OF JUNE 7 2021 ORDER HAS NOT SHIPPED, NO ONE CAN ANSWER WHY, & SAME RESPONSE EACH TIME I CALL, GIVE IT ANOTHER FEW WEEKS. I'VE SENT MULTIPLE EMAILS ABOUT ORDER STATUS, WHAT'S GOING ON, AND HAVE YET TO RESPOND. THEY HAVE MY MONEY & I HAVE NO PRODUCTS OR ANSWERS. I DEFINITELY DO NOT RECOMMEND THIS COMPANY TO ANYONE, THEY WILL STEAL FROM YOU!!!”
“Took money out of account only approved one amt but found three pending I did contact bank to file a complaint to get my money refunded I’m done with them I bought a lot from them no more. I called them but guy wanted off phone fast when I ask why three charges and only one was real.”
“They give you a little discount to leer you in and then add extras cost that doesn't show up until you hit the place the order. I'm canceling my order. And”
“They will lie to you. Give you false hope for refund. Refund for what they say returned not what you sent back to them. They will talk over you if they feel like screaming even if they cant speak English. Very crooked company. DO NOT TRUST THIS COMPANY.”
“I ordered some hats my wife wanted. Had an issue with fraud on my card. Called the collect extra to give them new card info they said new card was good . They said they processed order. They did not. Called them 8 times . Finally ordered again they said card problem. Cleared my bank. They got paid. I got nothing”
“Placed an order on Nov 22, 2020 and never received it. Called customer service to have reshipped and was told it would be delivered on 1/7/2021 and still never arrived. Call customer service again and they barely reshipped my order on 1/11/2021, was also told that they were refunding me $80 for the 2 hoodies that I originally ordered due to being out of stock. Here it is 1/15/2021 with no product and instead of them issuing a refund they have charged my account an additional $32. I will never order from them again”
