My experience has been awful. I tried several times to fix my issue. I told them to cancel my order, they stated it could not be done because it was already processed. This was within hour of ordering. I emailed and asked them to cancel, never got answer. I was originally charged $32.96 then paypal emailed me that there was an increase of payment to $42.52! I called again and was told the second charge was for "tax and handling" they said it went on when the order was processed. I had been told I couldn't cancel originally because it had been processed. I don't understand how you can agree to a charge and then be charged again separately. I emailed again asking for cancelation of order. I can return but will be charged restocking fee and they don't reimburse on return shipping.