A very mixed bag of experiences with this company. The good parts: - A convenient and economic way to renew your sofa - Fairly good and clear website, good fabric samples - Overall, the new sofa cover does its job well The negatives: - No printed instructions whatsoever - They produce an online video for your particular sofa, but then decide to post it in "fast forward" so you cannot see any of the details, even when constantly pausing and stopping the video. Some of the instructions on the video do not reflect what you actually need to do and are even in contradictions to this (as confirmed by the company when I enquired, clearly confused by said contradictions) - The one helpful and positive instruction is not mentioned anywhere - inside the different cover pieces, there is a label directing you as to which piece of your sofa that part goes to. - No instructions on how to install the USB addition - One of the cover pieces of my sofa was mis-taylored (the opening did not fit the slot on the matching sofa piece despite matching it correctly), making it virtually impossible to fit the sofa back together at the end. - Very poor communication. Replies can take days or even weeks, and often have to be chased by different channels (emails, messages on the website, chat, facebook). I am yet to receive replied to my latest enquiries.