Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,729 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,729 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 4828 3650

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my first set of covers for my IKEA Mysing sofas in 2016 and they have worn very well with five cats in the house! Still love those covers in Nomad gray but wanted something new. Eco Twill Amber. Absolutely beautiful!”

Comfort Works 5 star review on 19th December 2023

Helpful Report

Posted 2 years ago

“Extremely Disappointing Experience My experience with Comfort Works has been terrible from start to finish. First, they advertise “free” fabric samples. That was not my experience. I had to pay for them. They also promote free shipping, yet I was charged a significant shipping fee even though my country is not listed as one requiring additional charges. The brand presents itself as Australian, but the products ship from China. That may not be an issue for some, but it certainly contradicts the impression created on their website. I placed my order a month ago. It was supposedly shipped 10 days ago, and I was given a tracking number from a shipping company that appears impossible to contact. The tracking information is unclear, and my package is nowhere to be found. I’ve reached out through their website contact form and received no response. I’ve also tried their live chat multiple times over several days, and no one has ever replied. At this point, the lack of transparency, communication, and accountability is extremely concerning. I strongly advise potential customers to think twice before ordering.”

Helpful Report

Posted 4 days ago

“We had an old sofa that my wife Apple absolutely loved and we wanted to have it professionally covered. Comfort works did an unbelievable job helping to pick the ideal material for us and going back-and-forth over detailed measurements with a non-standard sofa and odd cushions with angles at the side and the entire sofa itself was angled. The price was superb. They delivered it right on time and I could not speak more highly of the staff. I worked with Mark and he was just excellent at helping us with the measurements and getting everything perfect it was all set up for Valentine’s Day and I really appreciate everything Comfort works did. It is absolutely a superb product. The cover was highly professionally made fit wonderfully and had excellent materials and workmanship. We greatly appreciate it.Look forward to many many years of use.”

Helpful Report

Posted 6 days ago

“Excellent service and wonderful products. I have ordered and received 2 covers for my Ikea couches, 2 Ikea armchair covers and 2 ottoman covers and all are perfect. I am so happy that I am able to enjoy my furniture for more time--better than new! I will also be ordering a custom piece as my final purchase. Highly, highly recommend.”

Helpful Report

Posted 1 week ago

“I LOVE my Comfort Works slipcovers. Incredible quality, fit, and color. I couldn’t be happier with my choice.”

Helpful Report

Posted 1 week ago

“I am beyond impressed! The slipcovers arrived much faster than anticipated, and the quality is truly top-notch. Everything fit almost perfectly, which was a huge relief since I was nervous after having to redo some measurements due to my own mistakes. Even though the L-shaped cushion (part F) was a tiny bit off, it’s barely noticeable once tucked in. My room feels completely refreshed, and the customer service was fantastic throughout the process. I’m already eyeing my next color!”

Helpful Report

Posted 1 week ago

“Customer Service is extraordinary! Beautiful packaging; personal emails to make sure they got the order right; a personal note addressed to customer in the package. Prompt service- 3 weeks to receive and at Christmas! And all the way to Canada from Australia. Excellent product. Lush, cat friendly velvet material. The cats claws can’t go through this material. Spillage seems to clean up well with no marking. Sewing and detail excellent. I am so pleased with this purchase. It makes my old IKEA high back chair look brand new! Their prices are very reasonable for this excellent quality. I really can’t say enough about this company. I have told all my friends.”

Helpful Report

Posted 3 weeks ago

“I have had my Farlov IKEA Sofa for a few years, and was super disappointed that IKEA discontinued it just after I bought it. I am onmy second cover from Comfort Works and am thrilled. Such a great company to deal with. Good communication and stellar product. The newest cover I have is beautiful and makes my sofa look brand new and nicer than the original! I got the Mod Basket Weave in Oatmeal and it is stunning!”

Helpful Report

Posted 3 weeks ago

“I ordered a slipcover from Comfort Works for my Rowe Sylvie sofa. The cover is AMAZING - I think I like it better than the original! The fit is perfect and the fabric is excellent quality. I have just received the slipcover and put it on my sofa so I can't speak to the durability yet - but I wanted to leave a review. I would not hesitate to purchase another one!”

Helpful Report

Posted 4 weeks ago

“Abselouty amazed by the result. Better than expected. The fabric is high quality, perfect fit, easy to apply and easy to clean. The couch looks as new. The customer service was so thoughtful through the whole order process. I couldn’t recommend more! 10/10”

Helpful Report

Posted 1 month ago

“廃盤になっているIKEAのソファを10年以上使っています。木部はまだしっかりしているため、ソファを処分せずカバーだけ新調したいと思い、Comfort Worksにお願いしました。結果は大満足です。寸法はぴったりでフィット感がよく、生地の触り心地や色合いも想像以上でした。ソファが新品のように生まれ変わり、部屋の印象まで良くなりました。ソファ本体を捨てず、長く大切に使い続けられるという考え方にも共感しています。 IKEAの廃盤ソファで悩んでいる方には、ぜひおすすめしたいサービスです。”

Helpful Report

Posted 1 month ago

“I received my comfort works chair cover this week and I love it. It came nicely packaged and with a note thanking me for purchasing it. It fits perfectly and was easy to put on the chair. I would definitely recommend this company. Lynne H.”

Helpful Report

Posted 1 month ago

“Amazing fit and quality fabric!”

Helpful Report

Posted 1 month ago

“The Comfort Works slipcovers fit my Nockeby sofa and ottoman like a glove, adding both elegance and practicality to my space. The transformation is stunning. The white fabric, in particular, brings a sense of serenity that’s almost poetic. Against the backdrop of a gray, overcast sky, the crisp whiteness feels like a breath of fresh air—both visually and emotionally. It reflects light beautifully, brightening up the room and creating a subtle contrast with the dull, clouded world outside. The result is an atmosphere of calm and quiet optimism. The colour not only lifts the space, but also brings a gentle warmth and clarity, making everything feel a little more peaceful and inviting. It’s more than just a colour; it creates an environment of comfort and relaxation. The slipcovers soften the room, instantly making it feel more like a cozy, welcoming retreat. Whether I'm curled up with a blanket, sipping a warm drink, or lost in a good book, the white fabric adds an extra layer of tranquility, turning my living space into a peaceful haven. The shade's simplicity encourages moments of stillness, making it the perfect antidote to a gloomy, cloudy day. Overall, the Comfort Works slipcovers don’t just enhance the look of my sofa and ottoman—they've transformed the entire atmosphere of the room, turning it into a quiet sanctuary that feels clean, cozy, and uplifting.”

Helpful Report

Posted 1 month ago

“We recently ordered bean bag covers from Comfort Works and couldn’t be happier with the result. The covers look beautiful, significantly more elevated than the original Muji covers. Thr updated look now ties in perfectly with our existing CB sofa in our movie room, so the whole space feels cohesive and intentional rather than mixed-and-matched. A special shout-out to Melissa: she was by far the most responsive person we worked with throughout the process. She consistently followed up, answered questions quickly, and made sure everything stayed on track from start to finish. Her communication and attention to detail made the entire experience smooth and stress-free. Highly recommend Comfort Works for anyone looking to upgrade their covers—and if you get to work with Melissa, you’re in excellent hands.”

Helpful Report

Posted 2 months ago

“What a truly awesome company with an incredible product and amazing customer service! Everything about my order was meticulously executed. The customer service communication was outstanding and the service was outstanding. I will continue to use Comfort Works for all my future slipcover purchases! Thank you to the entire team at Comfort Works!”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“I ordered sample fabrics in end of Sep. it took more than two weeks to arrive because Chinese’s national holiday began from on 1. Oct. Comfort Works staff politely and promptly explained me about it. When my wife and I decided one fabric to place an order with them, we were concerned about whether our order would much our sofa. So I asked their staff again and we got accurate info soon. It’s very nice support. Thanks to that, I was able to order smoothly.”

Helpful Report

Posted 2 months ago

“Excellent Quality and Fast Service I ordered slipcovers from Comfort Works and was impressed by how quickly everything was handled. The quality is outstanding — every detail is carefully made. Their customer support was fast, friendly, and truly attentive. My sofa now looks completely new. Highly recommended!”

Helpful Report

Posted 3 months ago

“Couldn’t have asked for more support! From my first inquiry, Alvin stayed in touch until the process was complete (which took me months to finally make the decision). He answered my overwhelming amount of questions in a timely manner, and truly cared about the end result - which by the way is better than I could have ever imagined!! 10/10 recommend”

Helpful Report

Posted 3 months ago

“Incredible service and support. We love the final result - we had a very tricky and unique old floral Chesterfield that had seen better days. It now looks brand new and we love the quality and feel of the fabric. Mark was a pleasure to work with and the pattern making team are very clever.”

Helpful Report

Posted 3 months ago

Comfort Works is rated 4.8 based on 4,729 reviews