Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,705 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“I bought my first set of covers for my IKEA Mysing sofas in 2016 and they have worn very well with five cats in the house! Still love those covers in Nomad gray but wanted something new. Eco Twill Amber. Absolutely beautiful!”

Comfort Works 5 star review on 19th December 2023

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Posted 1 year ago

“I appreciate their assistance during the entire process, from ordering all the way to after sales. and last but certainly not least… the covers look perfect on my sofas. All those things combined, is what makes me a repeat customer. (This was my 2nd order).”

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Posted 6 days ago

“I am very impressed with Comfort Works! I have an old Crate and Barrel couch that looked worn out, so I decided to give this a try, and I’m glad I did. First, I ordered samples and chose the Everyday Weave fabric in navy. The quality and fit of the new covers exceeded my expectations. I'm very happy with the results!”

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Posted 1 week ago

“Phenomonal. From responsiveness to the quality of work. This cover is as good if not better than my restoration hardware slip covered couch. The white linen is creamy and bright. The cover was shipped and packaged beautifully. This covered my west elm harmony sofa! It’s stunning!”

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Posted 2 weeks ago

“I was skeptical at first so I ordered samples and it arrived quickly. I loved the feel of the fabric and decided to buy this. So smooth and comfortable, every family member is always lying down on it! Though I do wish the bottom could be fitting to the sofa. But overall, still a good buy! Now I will definitely think of buying again. Many thanks to Alvin for making the purchase a smooth journey!”

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Posted 3 weeks ago

“We are so pleased with our slipcovers! We had an older but very comfortable and well made sofa that we didn't want to part with. We worked with Alvin to provide measurements and photos for the seamstress. ComfortWorks did a fantastic job from start to finish. They provided nice sized fabric samples and the customer service with this process was incredible. The fabric is wonderful and the covers are well constructed and fit beautifully. It looks like we have a new sofa.”

Comfort Works 5 star review on 15th September 2025

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Posted 3 weeks ago

“This is the worst customer service I have ever received. The almost $1400 slip covers were excessively large. The company had me jump through hoops with respect to measurements, etc. even though my particular couch was listed on their website as something that they were able to make appropriate slip covers for. I will never go near them again. -Really disappointing.”

Helpful Report

Posted 1 month ago

Hi Joan, We're sorry to hear you feel this way. Our team has gone through the troubleshooting steps with you so we can get the best possible fit for your covers. Usually, these steps result in us issuing you a set of replacement covers. As we have explained, it looks like your sofa may be a variant which explains the differences in fit. We're disappointed that we weren't able to bring this to a resolution together. That said, we are still open to working with you on a replacement cover, if you'd like to revisit this. Alvin @ Comfort Works

Posted 1 month ago

“I ordered Comfort Works signature velvet covers in eucalyptus for my IKEA SÖDERHAMN sofa, hoping for a durable and stylish upgrade. While the color was beautiful, the fit was off and the material felt surprisingly thin—especially for the price, which was more than the cost of the sofa itself. I chose the scratch-resistant signature velvet specifically because I have cats, but within weeks, they had already torn it up. It feels more like a soft slipcover than a truly durable fabric, and unfortunately, it didn’t live up to the description. Customer service was also disappointing. When I reached out, I felt like they assumed I was at fault rather than trying to understand my concerns. I get that they’re running a business, but for a premium product, I expected a more accommodating and respectful approach. I like the flexibility of replacing sofa covers as a pet owner, but I wouldn’t recommend these based on my experience. The quality and support just didn’t match the price tag.”

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Posted 1 month ago

Hi Stacey, Thanks for taking the time respond with a review. I'm sorry to hear that covers you received didn't live up to your expectations in terms of it's fit and durabilty and that the support wasn't up to par. That's not the experience we want for any of our customers. I noticed you mentioned the Signature Velvet Eucalyptus in your review. From your last conversation with us, you mentioned the fabric felt like a better fit compared to your earlier covers. I just wanted to check if your review pertained to your most recent order of the Signature Velvet fabric, or to your earlier experience wih the Claw-Proof Velvet? Could you get in touch with us here https://comfort-works.com/pages/contact-us, with some photos of the fabric and the covers. We would like the opportunity to help you get better covers if the Signature Velvet isn't working out. We value your feedback and rest assured, we take your comments seriously. Take care and best wishes, Alvin from Comfort Works

Posted 1 month ago

“I found Comfort Works via Instagram and was skeptical. I reached out and they answered questions quickly and clearly. The sent out samples timely and they were high quality. The hardest decision was paying up front for a custom job. Well it turned out that they helped me measure so accurately that the covers fits like a glove and are perfect. Very impressed with service, quality and delivery timing. They beat my expectations on getting me the covers. Very Pleased.”

Comfort Works 5 star review on 30th August 2025

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Posted 1 month ago

“I love my cover! I appreciated that they triple checks my measurements. Great customer service🥰”

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Posted 1 month ago

“The support and advice were very polite and helpful.”

Comfort Works 5 star review on 25th August 2025

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Posted 1 month ago

“I could not be happier with my custom sofa cover! I thought my sofa was well made but the cover’s quality makes it look like garbage in comparison. The fabric is incredible, so soft but still feels very sturdy, and the zipper for the cushions is very heavy duty. When I had friends over they thought I bought a new sofa and were shocked to learn it was a cover. The fit is incredible, the seams all lay exactly where they’re supposed to, all thanks to the incredible Comfort Works team. I had an amazing employee at Comfort Works who very patiently answered my questions and expertly guided me through the process. They sent me a template to fill out the measurements and gave very clear instructions on how to do it. They also reached out to me and clarified certain measurements to ensure that perfect fit! I’m so pleased with my sofa and now I want to buy one in every colour!”

Comfort Works 5 star review on 24th August 2025

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Posted 1 month ago

AMAZING! If we hadn’t known better (thanks to the labels on your photo), we would have thought the 'after' photo was the original sofa! It looks fantastic, Molly! We’re so glad we could help you get these covers custom-made and give your room such a dramatic visual uplift with the lighter cream colour you chose. Melvyn@ComfortWorks

Posted 3 weeks ago

“Unfortunately I have been very disappointed with Comfort Works. I ordered covers for a Crate and Barrel Lounge II (2 piece sofa with a chaise on one end). The cover for the chaise side fit perfectly, the cover for the cushions on the sofa side fit perfectly; the cover for the sofa on the sofa side was about 10 inches too long and they are offering a 50% credit in their store due to the wrong measurement saying I made an 'honest mistake' and ordered the wrong cover (if so ... why do the cushions for the sofa side fit perfectly ... if I ordered the wrong one wouldn't the covers for the cushions match to fit the sofa base?)”

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Posted 1 month ago

“Did not have the proper measurements for a sofa they list they are able to make a cover for. When the cover was delivered, and I informed customer service that cover did not fit properly, I am being offered half credit in store to apply towards them, making a custom cover for me. I do not think this is acceptable as they list they are able to make a cover for this type of sofa but apparently did not have the proper dimensions that I confirmed with the manufacturer or the listed dimensions for the sofa”

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Posted 1 month ago

“Great choice of material and fast delivery. I am super happy :-)”

Comfort Works 5 star review on 15th August 2025

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Posted 1 month ago

“Great choice of material and fast delivery. I am super happy :-)”

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Posted 1 month ago

“Ohne Worte 😉 passt perfekt, Stoff sehr Wertigkeit und eines Sofas würdig! Habe mich trotz Katzen für Velvet entschieden, da man die Katzenhaare besser entfernen kann als zB von Cotton oder Wolle. Der Preis ist der Hammer ~170,-. Jahrelang bei Mitbewerb um ~ 520,- Panamacotton, bestellt. Werde sicher einen zweiten Satz bestellen. Polsterüberzüge waren nicht dabei, hatte ich schon. Kaufempfehlung. Besonders gut ist die perfekte Passform und der Zippverschluss, der von zwei Seiten geführt werden kann und ordentliche Stärke hat.”

Comfort Works 5 star review on 12th August 2025

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Posted 2 months ago

“My original order did not fit as expected, so I contacted comfort works. The customer service department was excellent. Alvin was very helpful, got back to me right away, and made sure I had the covers that fit my sofa perfectly. The quality and craftsmanship is excellent, and I cannot say enough positive things about the customer service.”

Comfort Works 5 star review on 11th August 2025

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Posted 2 months ago

“Produits de très bonne qualité, finition, impeccable, service commercial aux petits soins. Je recommande +++++”

Comfort Works 5 star review on 4th August 2025

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Posted 2 months ago

“Absolutely great to work with from beginning to end and I am so in love with my couch cover. The quality is 10/10 and I’m so impressed with how well it fits my west elm Andes couch. I worked with Michelle who was so easy to work with and super responsive. I would send her random photos of what I wanted and she nailed it in every way. I got the care+ linen in cream with plain seams and pleated corner skirt. Once I placed the order, it only took 1.5 weeks to arrive at my doorstep. I have nothing but high regards for Comfort Works!”

Comfort Works 5 star review on 29th July 2025

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Posted 2 months ago

“I’m so happy with the sofa cover and with the incredible customer service. The quality of the fabric and construction is amazing, it’s soft and sturdy, a huge upgrade to my worn out sofa. It fits perfectly and was simple to put on. I have two kids and two dogs and I can tell the fabric is going to hold up well to messes and accidents. We’ve already had a couple minor spills I was able to clean off using just a baby wipe. I appreciate the partial skirt too, as it hides all the toys and games we store under the couch. The customer service was great, Alvin answered any and all my questions promptly and even reached out, unprompted, to update me on shipping. I couldn’t be happier with this purchase.”

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Posted 2 months ago

Comfort Works is rated 4.8 based on 4,705 reviews