Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,697 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 25th August 2025

Comfort Works 5 star review on 21st June 2024

Jeanne S

1520

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my first set of covers for my IKEA Mysing sofas in 2016 and they have worn very well with five cats in the house! Still love those covers in Nomad gray but wanted something new. Eco Twill Amber. Absolutely beautiful!”

Comfort Works 5 star review on 19th December 2023

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Posted 1 year ago

“I love my cover! I appreciated that they triple checks my measurements. Great customer service🥰”

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Posted 3 days ago

“The support and advice were very polite and helpful.”

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Posted 4 days ago

“I could not be happier with my custom sofa cover! I thought my sofa was well made but the cover’s quality makes it look like garbage in comparison. The fabric is incredible, so soft but still feels very sturdy, and the zipper for the cushions is very heavy duty. When I had friends over they thought I bought a new sofa and were shocked to learn it was a cover. The fit is incredible, the seams all lay exactly where they’re supposed to, all thanks to the incredible Comfort Works team. I had an amazing employee at Comfort Works who very patiently answered my questions and expertly guided me through the process. They sent me a template to fill out the measurements and gave very clear instructions on how to do it. They also reached out to me and clarified certain measurements to ensure that perfect fit! I’m so pleased with my sofa and now I want to buy one in every colour!”

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Posted 4 days ago

“Unfortunately I have been very disappointed with Comfort Works. I ordered covers for a Crate and Barrel Lounge II (2 piece sofa with a chaise on one end). The cover for the chaise side fit perfectly, the cover for the cushions on the sofa side fit perfectly; the cover for the sofa on the sofa side was about 10 inches too long and they are offering a 50% credit in their store due to the wrong measurement saying I made an 'honest mistake' and ordered the wrong cover (if so ... why do the cushions for the sofa side fit perfectly ... if I ordered the wrong one wouldn't the covers for the cushions match to fit the sofa base?)”

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Posted 6 days ago

“Did not have the proper measurements for a sofa they list they are able to make a cover for. When the cover was delivered, and I informed customer service that cover did not fit properly, I am being offered half credit in store to apply towards them, making a custom cover for me. I do not think this is acceptable as they list they are able to make a cover for this type of sofa but apparently did not have the proper dimensions that I confirmed with the manufacturer or the listed dimensions for the sofa”

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Posted 1 week ago

“Great choice of material and fast delivery. I am super happy :-)”

Comfort Works 5 star review on 15th August 2025

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Posted 1 week ago

“Great choice of material and fast delivery. I am super happy :-)”

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Posted 1 week ago

“Ohne Worte 😉 passt perfekt, Stoff sehr Wertigkeit und eines Sofas würdig! Habe mich trotz Katzen für Velvet entschieden, da man die Katzenhaare besser entfernen kann als zB von Cotton oder Wolle. Der Preis ist der Hammer ~170,-. Jahrelang bei Mitbewerb um ~ 520,- Panamacotton, bestellt. Werde sicher einen zweiten Satz bestellen. Polsterüberzüge waren nicht dabei, hatte ich schon. Kaufempfehlung. Besonders gut ist die perfekte Passform und der Zippverschluss, der von zwei Seiten geführt werden kann und ordentliche Stärke hat.”

Comfort Works 5 star review on 12th August 2025

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Posted 2 weeks ago

“My original order did not fit as expected, so I contacted comfort works. The customer service department was excellent. Alvin was very helpful, got back to me right away, and made sure I had the covers that fit my sofa perfectly. The quality and craftsmanship is excellent, and I cannot say enough positive things about the customer service.”

Comfort Works 5 star review on 11th August 2025

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Posted 2 weeks ago

“Produits de très bonne qualité, finition, impeccable, service commercial aux petits soins. Je recommande +++++”

Comfort Works 5 star review on 4th August 2025

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Posted 3 weeks ago

“Absolutely great to work with from beginning to end and I am so in love with my couch cover. The quality is 10/10 and I’m so impressed with how well it fits my west elm Andes couch. I worked with Michelle who was so easy to work with and super responsive. I would send her random photos of what I wanted and she nailed it in every way. I got the care+ linen in cream with plain seams and pleated corner skirt. Once I placed the order, it only took 1.5 weeks to arrive at my doorstep. I have nothing but high regards for Comfort Works!”

Comfort Works 5 star review on 29th July 2025

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Posted 4 weeks ago

“I’m so happy with the sofa cover and with the incredible customer service. The quality of the fabric and construction is amazing, it’s soft and sturdy, a huge upgrade to my worn out sofa. It fits perfectly and was simple to put on. I have two kids and two dogs and I can tell the fabric is going to hold up well to messes and accidents. We’ve already had a couple minor spills I was able to clean off using just a baby wipe. I appreciate the partial skirt too, as it hides all the toys and games we store under the couch. The customer service was great, Alvin answered any and all my questions promptly and even reached out, unprompted, to update me on shipping. I couldn’t be happier with this purchase.”

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Posted 1 month ago

“This review is long overdue as I’ve had my slipcovers for almost two years! But I was just appreciating how much I love them and how great they look and how well they have washed. I had two custom covers made - for a chair and loveseat and the lovely people at comfort works were so helpful and patient while I took forever to measure and get them ordered. I picked the basic every day fabric and it’s perfect, it seems to repel stains, is so soft and comfortable and looks great. The cost of these covers is almost unbelievable for the value, I feel like I won the lottery! I highly recommend this company and look forward to buying more slipcovers from them in the future.”

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Posted 2 months ago

“good sofa covers”

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Posted 2 months ago

“Bought two pair of recliner arm covers in charcoal fabric. Fit is quite good, colour not too bad. Customer service was excellent. Did have to pay duty on product coming to Canada.”

Comfort Works 4 star review on 4th June 2025

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Posted 2 months ago

“This company is terrific! We receive our order and the cover was a few inches short on the skirting, I reached out to see if they could send some extra material so we could see it in but instead, they request the exact measurements and sent us a custom sewn base cover. I am beyond impressed with the level of customer service I received and will 100% order again when needed.”

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Posted 4 months ago

“The chair cover is beautiful! It came quickly and we saved so much money using Comfort Works instead of Arhaus. Thank you!”

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Posted 4 months ago

“This company is a 10/10! I ordered slip covers for both my sofa and loveseat and they are beautiful! This company has terrific customer service, a great product and the delivery time is much better than I anticipated. It was a WIN for me!”

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Posted 4 months ago

“Just received my slip cover for a pottery barn couch and the fit is terrible. Avoid this company at all costs.”

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Posted 5 months ago

Hey Rob, That doesn’t sound right, we want to make sure your cover fits properly! We believe you’ve already reached out to one of our agents, and they’ll be in touch soon. In the meantime, could you send us some photos showing the fit issue, along with a clear shot of your couch’s tag? This will help us determine what went wrong and explore solutions as per our guarantee. Omar@ComfortWorks

Posted 5 months ago

“After quite a bit of back and forth communications to make sure that my measurements were done correctly, the slip covers were fabricated. They fit nicely and look very good. We are very happy with Comfort Works!”

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Posted 5 months ago

Comfort Works is rated 4.8 based on 4,697 reviews