Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,681 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is terrific! We receive our order and the cover was a few inches short on the skirting, I reached out to see if they could send some extra material so we could see it in but instead, they request the exact measurements and sent us a custom sewn base cover. I am beyond impressed with the level of customer service I received and will 100% order again when needed.”

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Posted 3 weeks ago

“The chair cover is beautiful! It came quickly and we saved so much money using Comfort Works instead of Arhaus. Thank you!”

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Posted 4 weeks ago

“This company is a 10/10! I ordered slip covers for both my sofa and loveseat and they are beautiful! This company has terrific customer service, a great product and the delivery time is much better than I anticipated. It was a WIN for me!”

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Posted 1 month ago

“Just received my slip cover for a pottery barn couch and the fit is terrible. Avoid this company at all costs.”

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Posted 1 month ago

Hey Rob, That doesn’t sound right, we want to make sure your cover fits properly! We believe you’ve already reached out to one of our agents, and they’ll be in touch soon. In the meantime, could you send us some photos showing the fit issue, along with a clear shot of your couch’s tag? This will help us determine what went wrong and explore solutions as per our guarantee. Omar@ComfortWorks

Posted 1 month ago

“After quite a bit of back and forth communications to make sure that my measurements were done correctly, the slip covers were fabricated. They fit nicely and look very good. We are very happy with Comfort Works!”

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Posted 2 months ago

“Buyer beware! Ordered the make and model shown on their website and what they sent doesn't come close to fitting. They refuse to remake without me paying 50% more (do they they think I am a fool!) and they will not provide a refund. Also, 4,675 reviews on this site. That seems like a scam in itself. Comfort works bill themselves as a small company. Small companies selling a niche product don't get 4,675 reviews.”

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Posted 4 months ago

Hi John, we’re really sorry this didn’t work out as expected, it’s so frustrating when something doesn’t fit the way it should. From the measurements you shared, it seems the wrong set was ordered, which is why the fit isn’t right, even though we’ve had the Crate & Barrel Bayside 88" template completed for some time. Since our covers are custom-made and non-returnable, we’ve offered 50% store credit to help get you a new set that’s perfectly tailored to your sofa. We’re here to help if you’d like to move forward! Omar@ComfortWorks

Posted 3 months ago

“I purchased a textured Weave Storm Sofa Cover for an Ikea Nockeby sofa and I’m very satisfied with this purchase. Workmanship and fit are very good, and the color and fabric texture are as expected. Installation was easy, thanks to the installation pictogram knitted on some of the covers. The design is good with attention to small details that makes the difference. I recommend.”

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Posted 4 months ago

“I spent $1000 of slip cover for our couch. Apparently UPS delivered it to our address without requiring a signature but we don’t have it. When I told Comfort Works about it, they keep pushing me to work with UPS to file an investigation. I contacted UPS numerous times but they said there is already a claim filed by a shipper and I don’t have a right to access any info and need to work with shipper. Relaying this info to Comfort Works, they told me, until I give them a claim ID, they have no liability for replacement. I think this is a scam company. Stay away. You can never talk to any person on the phone because they claim they have head quarters in Australia and China.”

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Posted 4 months ago

Hi Jenny, Just spotted your review here and it seems like you've managed to help us file in the investigation with UPS for the missing parcel - we've since sent out a replacement cover. Really unfortunate that the initial delivery wasn't as smooth sailing as we hoped it would be, but thank you for working with us to get the lost parcel claim submitted. Hope you enjoy the covers! Melvyn@ComfortWorks

Posted 3 months ago

“Slipcover arrived promptly and fits like a glove. Friends are surprised it's a slipcover. After a lot of trial and error, we figured out how to put it on. (We couldnt find any guidance at the time. But we learned that the strong construction holds up to lots of pulling and tugging!) Alas, we couldn't tell from the sample that the color "sand" is a very greyish beige, clashing with our area rug and wall color. I've tried decorating around it, but now, 8 months out, I'll be ordering a new cover and putting our LR back the way it was!”

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Posted 6 months ago

“If you’ve read my initial review below you will see I have tears in my cover after 6 months. The reply from customer service has been to grill me on what detergent I use, how I dry my covers etc…when those turned out to be legit responses I was told exactly what type of laundry detergent I should be using just plain tide or arm & hammer, no oxy or anything else. I wash my linen bed sheets & all laundry in same stuff & they don’t fall apart. I was told comfort works discontinued the canvas fabric I purchased so the best they could offer was 15% off a new & different material. Mind you mine was only purchased 6 months ago. A follow up agent after my having to send another complaint told me that he could offer a new cushion cover for the one that had a wearing tear & a full blown tear but it would be unmatched to the rest since mine was discontinued. Really? I only saw the tears when I took a sheet off to wash my covers for company. After spending $600 on a sofa & ottoman cover from them? I was also offered 20% off an entire new set. I’m sorry comfort works but this is 2024. I cannot afford to put more money on something you can’t even back up in the first place. Then I was told that if it were the fault of the fabric performance (it is!) there should be wearing in other places also. Now I’m being interrogated as to how my family uses my furniture that I keep a sheet thrown over anyway on the daily to keep from having to take everything off all of the time since that is a pain. Im also being told that the canvas I purchased wasn’t performance & not stain resistant. Please tell me comfort works, when do you stop blaming the customer & just stand by the product warranty if ever? If you’re reading these reviews like I did & see they’re mostly positive, don’t be fooled. Run for your life & just buy the PB cover or ikea. You’re not seeing the whole story. Although it’s more money, you get what you pay for. My original PB cover is back on and btw still in good shape after 10 years. All I wanted was to get a new look on my couch. Now I have a piece of trash that wasn’t made to actually be used according to customer service responses for $600 6 MONTHS later! I won’t accept anything less than a full replacement. It’s too bad your company discontinued what I purchased however, this should not be at my expense & my warranty is valid.”

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Posted 7 months ago

Hey Elizabeth, I’m really sorry the covers didn’t hold up like you expected, and I appreciate you sharing your thoughts with us again. When we asked about the care process, it was just to figure out what might’ve caused the damage. Based on what you shared, we found at least one of the cleaning products contained a bleaching agent, OxiClean, which isn’t recommended for the Cotton Canvas fabric you chose. That’s why we couldn’t link the issue to regular use, and it wasn’t something we could cover under the warranty. I know this isn’t the outcome you were hoping for, especially after buying the covers so recently. After looking into it, I really believe the solution we discussed over email is the best way forward, given the situation with the fabric. We're confident it’ll help you get the look and durability you want for your home. Melvyn@ComfortWorks

Posted 7 months ago

“Initially this slipcover for my PB sofa appeared to be good. 6 months later however, a hole has worn in the seat cushion & stains are impossible to remove. I’m so disappointed this cost me $600. Had I known it would only last 6 months I’d have just purchased the higher quality from PB, or replaced with an ikea slipcover sofa since theirs are excellent quality heavy slip covers. Don’t waste your money! It looks like garbage & I have to keep covered with a sheet all the time.”

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Posted 8 months ago

Hi Elizabeth! Sorry to hear about the covers being torn. It's really not typical for it to tear so easily under normal conditions since this fabric is covered under a 1-year warranty. I see that you've already reached out to our customer support team about this issue (thanks by the way!), we'll work with you to get to the bottom of this and issue a replacement if needed. We might be looking at a non-cotton fabric if heavy stains are something you're concerned about. Speak soon! Melvyn@ComfortWorks

Posted 8 months ago

“I was extremely nervous about buying from a place across the country. I have held onto the fabric swatches for about two years, and I finally took the plunge! Reading everyone else’s good reviews gave me the comfort as well as the 60 day Guarantee. My Pottery Barn comfort roll sectional is literally brand new with my the new covers. PB no longer made the cover for the armless chair. And pricing out the new cover was the price of a brand new sectional. Comfort works have Exceeded my expectations and I am extremely happy thus far. Just got them yesterday, still need to wash and iron them. I will order from comfort worlds again. They customer service rep Simon helped comfort me as well, with the prompt email responses to my uncertainty and questions.”

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Posted 8 months ago

“I took a chance and purchased two covers for my Arhaus sofa, based on high ratings from previous customers. I’m so glad I did! These covers are so beautiful, exquisitely sewn, better fitting and more tailored than the original cover that came with the sofa. The price was reasonable and they were sewn and shipped in about two weeks. I couldn’t be more pleased with these! I’d give them 10 stars if I could. Highly recommended!”

Comfort Works 5 star review on 11th September 2024

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Posted 8 months ago

“Comfort Works is not a legitimate company. I placed an order at 6 PM on July 29 and canceled it by 7 AM July 30 because I changed my mind. I ordered a standard loveseat cover order, NOT a custom-made order so they could easily sell it again even if production started (this is their excuse). The company charged me $500.00 right away and said the cover would arrive 2 weeks later. They sent me an e-mail on July 31st at 1:30 AM (18 hours AFTER I asked to cancel the order) that the order was processed and in production. This is not a simple fee...it is $175 they are trying to steal!”

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Posted 9 months ago

I’m sorry to hear you weren’t able to get a full refund. Unfortunately, by the time we got your cancellation request, your covers had already gone into production, which is why there’s a restocking fee (as mentioned in our store policy). I hope this clears things up a bit! Melvyn@ComfortWorks

Posted 9 months ago

“I was scammed in a cryptocurrency scheme which left me financially devastated. I invested $375,000 worth of USDT in an online crypto investment platform, believing I would receive the substantial profits that the broker had promised. However, when I tried to withdraw money for an urgent financial need after my contract ended, the company denied my request and went into maintenance indefinitely. They stopped responding to my emails and calls, and I realized I had been scammed after reading numerous negative reviews about the company online. After researching lost investment recovery companies, I chose to work with THE DIGITAL ASSET RECOVERY based on their positive reviews. I contacted them and they successfully helped me recover all my lost funds. If you've been a victim of a cryptocurrency scam and need to recover your funds, you can contact them by sending an email to (info @ thedigitalassetrecovery .com) or (thedigitalassetsrecovery @ gmail .com), or visit their website at (www. thedigitalassetrecovery .com). Be cautious as many crypto investment companies turn out to be scams.”

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Posted 9 months ago

“I am so happy with my Pottery Barn York sofa cover!! It is perfect. Fabric is textured weave sand, it fits better than the original. Mark was awesome helping me with the custom pleated skirt, the craftsman ship is amazing! The White picture is before, what an improvement ❤”

Comfort Works 5 star review on 19th July 2024

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Posted 9 months ago

“I do not write reviews but I was impressed with the quality and customer service. So ordered a second set for the Ektorpe sofa in white daily cotton since white was discontinued by Ikea. Extremely satisfied with the quality, pre-shrunk so it does not shrink like the original sofa cover which required so much strength to fit onto the sofa! I have thrown out 2 sets of the original. Highly recommended!”

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Posted 10 months ago

“One year with our new kitty and I was almost ready to throw out our linen Restoration Hardware sectional. I am so grateful I found Comfort Works. What an amazing company to work with! Omar especially was delightful, so kind, professional and patient. My slipcover has made my couch look brand new again and our kitty doesn’t want to scratch the Signature Velvet. Five stars for the design, quality workmanship and beautiful fabric. Even more stars for the superior customer service I received from Comfort Works and Omar.”

Comfort Works 5 star review on 21st June 2024

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Posted 10 months ago

“I ordered custom size slipcovers for my 6 dining chairs. I'm delighted with the results. The fabric was Textured Weave "Sunset". The workmanship is excellent. They were responsive, friendly and easy to communicate with, even though there was a time zone difference. The whole process was smooth and the price quite reasonable. I don't seem to be able to upload the photo, the slipcovers look very attractive.”

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Posted 11 months ago

“Yes, thank you I finally received my sofa cover. Unfortunately I will have to wait to see how it looks, as I am away from home until September. I had hoped to receive the cover much earlier but it didn’t happen, this time it took forever. So, I look forward to putting it on in the Fall. If it’s like my first one it will look great. Stay tuned for later this year. 😊”

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Posted 11 months ago

Comfort Works is rated 4.8 based on 4,681 reviews