Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,616 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,616 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 20th April 2024

J L

Comfort Works 5 star review on 18th April 2024

Denise

Comfort Works 5 star review on 4th April 2024

Regina

1490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I have a complaint. I have ordered the cover for my Ikea leather sofa and EXTRA the cover chosen especially for Leader sofas and the one below does NOT hang, so it should look like the ORIGINAL. But I was sent a cover to HANG! the SIGNATURE version. I paid over 400 EURO for it! And customs duty on top of that! I want to receive the CORRECT cover. As I ordered and paid for it. Or my money back.”

Helpful Report

Posted 6 days ago

Hi Cristina. I’m really sorry to hear that the covers for your IKEA Kramfors sofa weren’t quite what you were expecting. Based on your order history, we noticed that you got the Original style Kramfors covers from us. We’ve designed them (the Original style) as a short-skirted cover (sofa legs showing) so you don’t need to take apart the lower metallic frame on the sofa to fit or remove them— which makes it a lot easier to remove the covers for washing. We intended for this design to make things simpler and hassle-free, but I can see how it might not be everyone’s cup of tea. Our covers are a bit different from IKEA’s originals because they aren’t affiliated with IKEA. This means we bring our own spin to the designs. I understand this might not be what you were looking for, and we're here to help sort this out with you. Feel free to reach out directly at https://comfort-works.com/pages/contact-us so we can make things right. Melvyn@ComfortWorks

Posted 2 days ago

“I was disappointed when I got my covers. The color wasn’t what I expected from the pictures and they don’t fit my couches well. The corner of one of the covers ripped while I was trying to install it with my husband but there are folds in other areas. The only reason I’m keeping the covers is because they truly are claw scratch resistant and I’ve been fed up with looking at my scratched up couch”

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Posted 1 month ago

Hey Holly! Sad to hear about the fit not being perfect :( Would it be possible to drop our customer support team an email so that we can look into this for you? You can email us at info@comfort-works.com We can offer replacements (with adjustments if needed) for these sorts of situations. It sounds like some parts are way too tight, hence explaining the ripped section while installing them. I don't think the covers would last long if they're in this condition from the get-go, so it's best we fix them for you. Hope to hear from you soon! -Melvyn from Comfort Works-

Posted 1 month ago

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Posted 1 month ago

“Weak textile, already dead few weeks after receiving it”

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Posted 1 month ago

Hello Roulleau! Bummed to learn about the fabric being 'dead' after a few weeks. We're not sure what you mean by that exactly but it sounds like this might be a problem that needs further investigation from our end. Would it be possible to drop our customer support guys an email with a photo of the covers? We'd love to find out what happened and offer a way to get it rectified. You can email us here https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 1 month ago

“Order never arrived, awful experience with FedEx, and no help at all from Comfort Works, sending e-mail that doesn’t change anything !”

Helpful Report

Posted 1 month ago

Hi Kevin. We're really sorry for the poor experience you faced in trying to get FedEx to deliver the parcel to you. We're still trying our best to get them to resend the parcel to your initial address, but the requirement to collect the parcel from their depot is something that FedEx has imposed and we have very little control over this. I understand that your emails seemed like a futile effort when you contacted us, but rest assured we are doing everything that we can to get the parcel to you. -Melvyn from Comfort Works-

Posted 1 month ago

“I have received the worst customer service with comfort works. I ordered a slip cover because of their bold statement of a “60 day guarantee to make it right” saying that “if the fit is not right for you, let us know and we will make it right with a free replacement. Still not happy, we will try again or issue a full refund with no questions asked. I emailed the company to tell them my slipcover was way too thin almost see through, loose on my Karlstad sofa, and came with a loose thread. The associate Simon said there’s nothing he could do and told me to try “to sell it second hand to get some money back.” And said we can offer you a 50% discount on a new slipcover if you don’t like yours. I had to tell him my issue three times in an e-mail and still he was asking me what was wrong with the slipcovers. It’s like he didn’t read any emails. Horrible customer service, this company does not stand by their bold promise “to make it right“ their goal is to trick people and take their money. Such a nightmare I wish I NEVER ordered from you guys. Since he said there’s no returns possible even though their website says “60 day guarantee to make it right” I asked him for a refund bc that’s what they promise and he said that is not possible. Exact opposite of what they claim to make sure their customers are satisfied.”

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Posted 2 months ago

Hi Dina, We're sorry that your experience in getting some help for your slipcover woes wasn't up to your expectations. Unfortunately, your request was deemed a change of mind (regarding the fabric), which would not have qualified for a free replacement or refund since it's not a manufacturing defect. While not the full refund that you're seeking for, we believe this to be the best solution for your predicament and is a condition that we've already mentioned in our product guarantee as well. Hope you'll understand! -Melvyn from Comfort Works-

Posted 2 months ago

“Unfortunately I had bad experience with Comfort Works. They also do not uphold their 60 day refund policy they have on front page.”

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Posted 2 months ago

Hi Tina, After looking into your case, I understand you had some issues with attaching the soft/loop fastener tape on the covers to the Vallentuna frame. We did offer to send you some additional hook/loop tapes (or to reimburse you for it) to fix this after looking at the photos you sent us, but our team is also going to investigate this further as we typically encounter Vallentuna seat modules with hook/hard tape pre-attached on the underside of the top "seat" cushion. In the meantime, we hope you'll be able to take us up on our solution (regarding the additional hook and loop tapes to allow the covers to be installed properly. So sorry about this! -Melvyn from Comfort Works-

Posted 2 months ago

“The construction was fine, but it looked cheap compared to the original IKEA covers”

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Posted 2 months ago

Hi Christa, thanks for the honest feedback! Sorry that the appearance of the sofa covers wasn't meeting your expectations. Is it possible to drop our support team an email at info@comfort-works.com with some photos of the covers you received to see how we can help? Would be great if we could get on the same page visually to better understand what the covers look like from your end and how we can improve it. Hope to hear from you soon! - Melvyn from Comfort Works -

Posted 2 months ago

“My recent purchase from comfort Works is terrible . The the construction is beyond sloppy and the fabric is flimsy and cheap. When i sent pictures to the company to show them the fit and how different the fabric was in both color and quality from the pictures they have on their website , they didn’t offer to replace or fox the problem but rather sent me on a wild goose chase of additional Pics and measurements . The soderhamn Sofa that I ordered the cover for is obviously a standard size. This cover is garbage . Beyond disappointed .”

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Posted 2 months ago

Hi Ren, sorry to hear about the Soderhamn covers not working out for you. The additional pictures we requested are zoomed-out shots that we need to check the overall parts that do not fit correctly so that we can troubleshoot the issue better. What you've already sent us is good, as close-ups but understandably, that's not enough for us to properly check what has gone wrong and how best to fix this issue. We also noticed that you didn't get any samples of the fabric you chose beforehand to see them in person. Not ideal, for sure, as the actual appearance and the feel of the fabric are highly subjective to the lighting condition of your home and to each individual too. We do have a solution for that but we need to tackle the fit issue first (which is typically a replacement as per our store policy on our website). Hope you'll understand why we need those additional photos! -Melvyn from Comfort Works-

Posted 2 months ago

“My cover didn't fit my footstool. I tried to contact customer support through email and nothing. I tried their automated chat system and it says that my email wasn't found and redirects me again to customer support. I was very excited for these covers but I guess it won't work for my furniture.”

Helpful Report

Posted 3 months ago

Hi Gaby! We're sorry to hear that you haven't received any replies to your emails. We found out that your email address got accidentally filtered as a non-customer support type email due to how it's spelled. We managed to retrieve your email and we'll get someone to reach out to you to troubleshoot the fit issue for you. Apologies for the inconvenience! -Melvyn from Comfort Works-

Posted 3 months ago

“Le cuir est de très mauvaise qualité. Bien inférieur à ma précédente commande . La fermeture menace de lâcher à chaque usage . Vraiment déçu , est il possible d avoir un geste commercial.”

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Posted 3 months ago

Bonjour Rémi, Vraiment navrée d'entendre que nos housses de coussins ne sont pas à vos attentes. Un agent de notre équipe vient de vous contacter par mail afin de résoudre le problème rencontré. Nous espérons qu'une solution se trouve rapidement. Bien cordialement, Équipe Comfort Works.

Posted 3 months ago

“Scam! Order never arrived and yet they charged me over $300 USD. I’m opening a dispute with my bank.”

Helpful Report

Posted 4 months ago

Hi A.D.! Can I trouble you to drop our customer support team an email about your order and including your order reference ID so that we can look into this for you? Unfortunately, we're unable to track your order using the details you provided with this review. You can email us at info@comfort-works.com. Sorry for the inconvenience! -Melvyn from Comfort Works-

Posted 4 months ago

“We do not recommend purchasing covers from this company if you have an IKEA sectional piece. It was a really difficult process and the product was unusable in the end. If you still want to proceed with this company, make sure that the product that they send you has slits/holes for the hooks and bolts in the frame that connect the pieces. Also, make sure the armrests are appropriately added to the right parts of the covers. We received a replacement set because there were errors in the first set and the second set still had errors. Also, the signature fit basically is loose hanging fabric, nothing is weighing the fabric down so it easily gets caught on the velcro that's attached underneath the frame (because IKEAs covers uses velcro)).”

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Posted 4 months ago

Hi Ang! So sorry that the second set didn't work out! Pretty unfortunate that due to the unique dimension of your KIVIK sectional sofa, we had to get the parts made-to-measure but didn't account for the sides of the sofa where they need to attach via the bolts. This is our bad and our customer support agent will help you with the next steps. Huge apologies for all the inconvenience caused and we definitely need to do better here! -Melvyn from Comfort Works-

Posted 4 months ago

“Order not delivered. Have emailed/reached out several times using email and text. No response. Please please get in to us and find my order. Or, give me my $ back.”

Helpful Report

Posted 6 months ago

Hey Julia! sorry to hear about the undelivered parcel. Very unusual for this to happen as most of our parcels do arrive at the delivery address. No need to panic, we're here to help! I see that one of our guys is on the case and has been in contact with you to get this sorted (and UPS has also filed an investigation), although you might not have been able to get a reply immediately as it was the weekend. If you could forward us the missing parcel claims ID that UPS provided you (or send us a copy of UPS's email for the claim), that would be super helpful for us in getting a replacement item out. -Melvyn from Comfort Works-

Posted 6 months ago

“They have false delivery times between their checkout and website. I paid for express samples which is supposed to be 3-5 business days, but when they emailed me they said it's 10-14 business days. When I pointed this out to them and told them I was no longer going to be at the address they sent as I'm moving into our new house, they told me they cannot issue a refund. Scammy company that I can't believe is rated so well. Lost my trust easily.”

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Posted 7 months ago

Hi Was Im, sorry to read about the shipping information being conflicting. The estimates are technically still valid based on what's reported on the checkout page, and that is specific to the destination country of your delivery address. The information we mentioned via email is also technically true as we're citing this from the general shipping time information that we have on hand, which is a conservative estimate taken from shipping times to all countries. Unfortunately, the samples were already shipped by the time you contacted us to cancel the order, so it was already too late to recall the parcel at that point. So sorry about that! -Melvyn from Comfort Works-

Posted 6 months ago

“I ordered a chair cover for $279. It didn’t fit, so I sent them pictures of the chair, and they told me it would need to be a custom order, for an extra $633, and a return/refund was off the table. After digging thru reviews I see that it’s a fairly Common practise for them. I would strongly avoid using them.”

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Posted 7 months ago

Hi Ashlei! Dang! sorry to hear that the covers you got from us didn't fit! Unfortunately, we discovered it was because you bought covers for the Crate and Barrel Petrie Midcentury Armchair, whereas your actual armchair, though really similar-looking, was made by a different manufacturer altogether, by Urban Barn. All our covers are meant to fit the specific model it was designed for, and the only way we can get a set of working covers for you now would be to get them made-to-measure (fully custom-made) instead because we do not have pre-existing templates for the Urban Barn-made chair that you own. Hope you'll understand and we're here to help if you'd still like to proceed with your custom armchair covers. -Melvyn from Comfort Works-

Posted 7 months ago

“I ordered slipcovers for my PB sectional. I paid via credit card and I read that measurements were required. Little did I realize this required disassembly of the entire sectional, removal of all components, removal of and reinstall of the existing slipcovers, and taking no less than 45 precise measurements. They make it clear that any error in any one of these measurements is the fault of the customer. The detailed measurements are not disclosed until after your credit card is charged. I am disabled and unable to guarantee the accuracy of 45 precise measurements, so I canceled my order and requested a refund prior to them starting work on anything. They are now charging a 5% cancellation fee so be aware of this. Also, while they give the impression of being Australian made, they are manufactured in China according to my research. Probably explains why it takes 3 weeks to receive sample fabric which must be purchased. Be very cautious dealing with this company.”

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Posted 8 months ago

Hi Gary, thank you for bringing this to our attention. It looks you've been in touch with our agents and that issue has been resolved. Please feel free to reach out if there's anything else we can do for you. - The Comfort Works team

Posted 8 months ago

“had many bubbles in the fabric, and cheap quality, have contacted them several times in order to get courier to colect and refund the amount paid , unfortunately after no avail have had to go through paypal.”

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Posted 9 months ago

Hey Rukeya! Sorry to hear about the issue you faced with the covers. I wasn't able to find your emails in our support inbox, but I've already emailed you separately today to get more details about the bubbling issue you faced. It's pretty unusual to see this happening with the fabric you picked (Everyday Linen) as they're flat woven without any backing (we sometimes encounter cases where someone accidentally tumble-dried or ironed their covers with backings which resulted in layers separating and "bubbling"). But if you can send us some photos that would be super helpful for me to investigate this for you. -Melvyn from Comfort Works-

Posted 9 months ago

“Never received my samples!”

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Posted 11 months ago

Hi Whitney, thank you for bringing this to our attention. We've just checked in and it looks like your samples were delivered to you. Please drop us an email at info@comfort-works.com with a summary of your issue - we'd like to get this sorted for you as soon as possible. Hope to hear from you soon, The Comfort Works team

Posted 10 months ago

“BEWARE!!! Received a cover in the fall of 2022 that was too large for the sofa. I spoke with customer service and told them that I didn't want to go through the additional stress of the custom measurement cover and I preferred to either return for a refund or exchange for a different color that would not exaggerate the bagginess as much as a darker color. Customer service department and I agreed that they would send a new cover in a different color rather than the hassle of a custom cover. Well time after time I still got asked for custom measurements. I provided them, then was asked for more, and more, and more. When it seemed like all of the measuring was complete, I never got a replacement cover. I keep getting told that my cover is being produced and I will be notified of shipping. Well, SEVEN MONTHS later I still have nothing to show for the $450 I spent other than an oversized cover that sits in my basement. This is so sad because even if by some miracle a cover does arrive someday, I will never be able to buy matching covers for my armchairs from this company. Trying to figure out if I can dispute this with my credit card company at this point. Would give zero stars if I could.”

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Posted 11 months ago

Hi Kimberly, I'm really sorry to hear that you've invested so much time and effort to work with us in getting the replacements of your sofa covers but they're still not quite done yet. Although the troubleshooting process does take some time, there's no denying that having it go past the 6-month mark when you're actively speaking with us is not the ideal way to go about it. I've already reached out to you separately to propose a different approach to getting this resolved; we're still looking at replacing them for free but without the hassle of more measurements needed from your end. Certainly hope you'll give me a chance to get this sorted for you. -Melvyn from Comfort Works-

Posted 11 months ago

Comfort Works is rated 4.8 based on 4,616 reviews