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Comfort Works Reviews

4.8 Rating 4,614 Reviews

96 %

of reviewers recommend Comfort Works

Company Reviews

Product Reviews

4.8

Based on 4,614 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 20th April 2024

Comfort Works 5 star review on 18th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

Comfort Works 5 star review on 4th April 2024

1490

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality, material, and fit are superb! Only disappointment is the color. I ordered the textured weave dark denim. Knowing that denim is blue, and the photo looked blue; well it is really a dark green/blue. Unfortunately, it clashes with my decor so I have covered my sofa with a slip cover. Recommend ordering swatches if you have the time.”

Posted 1 month ago

We're sorry to learn about the colour of the fabric not being quite as blue as you liked, Carol! Yes, we do recommend getting samples beforehand as the way the colours display on your device screens can vary a lot depending on the manufacturer of said screens. That said, if you're interested in getting a fabric with the right shade of blue, please feel free to get in touch with us at https://comfort-works.com/pages/contact-us and we'll find a way to work this out. Cheers! -Melvyn from Comfort Works-

Posted 1 month ago

“Good service, good delivery. But the product doesn't come with the appropriate holes in order to fix the sofa correctly. Truly annoying”

Posted 1 month ago

Hi Lukas, sorry to hear about the holes not being present on the covers. In the product description, we mentioned that some incisions need to be cut to allow the bolts to go through (if needed), but we're still investigating ways to improve this. Our current workaround involves having a special request to sew the chaise and sofa covers together as a single-piece sofa cover. If you're willing to consider this, would love to hear back from you here: https://comfort-works.com/pages/contact-us -Melvyn from Comfort Works-

Posted 1 month ago

“私の選び方が良くなかったのかサイズが小さいものが届きました。丸いところはジャストサイズですが長さが足りませんでした。汚れ防止にはなりそうなのでそのまま使います。生地の質感もナイロンっぽい感じで安っぽかったです。金額がまあまあするのに残念でした。”

Posted 3 months ago

この度は貴重な意見をお寄せいただきありがとうございます。商品の状態の確認、また60日間保証についてもご説明させていただきたく、個別にメールを送信させていただきました。お手数ではありますが、ご確認いただけますと幸いです。

Posted 3 months ago

“私の選び方が良くなかったのかサイズが小さいものが届きました。丸いところはジャストサイズですが長さが足りませんでした。汚れ防止にはなりそうなのでそのまま使います。生地の質感もナイロンっぽい感じで安っぽかったです。金額がまあまあするのに残念でした。”

Posted 3 months ago

“First the positives. I ordered the Ekbol cushion covers in the ECO fabric. The fabric is very high quality, colour is a beautiful and they fit perfectly! Why 3 stars instead of 5...There is a design flaw that I find odd. On both cushions that face out of the sides of the couch the zipper is visible. I find this to be an unattractive look especially because the fabric is the amber colour and the zippers are white. The original covers that the couch came with did not have any visible zippers. This takes away from the overall clean lines in the couch. At the price I paid I expected to have the sleek look the couch already had but with a different fabric. I will likely have to hire a seamstress to change the zippers to match the fabric better and make them less visible.”

Posted 10 months ago

Hi Natalie, thank you for bringing this to our attention. Would you mind sending us an email over to info@comfort-works.com with some photos of the affected areas? We'd like to get this sorted out for you as soon as possible. - The Comfort Works team

Posted 10 months ago

“La fundas encajan muy bien y son muy bonitas. Tuve un problema en aduanas y otro problema es que los brazos van unidos en el armazón grande y yo tengo un sofá de tres y el chaise long. Asi Que el chaise long se ha quedado sin brazo…”

Comfort Works 3 star review on 16th March 2023

Posted 1 year ago

Lamentamos que nuestro producto no haya cumplido con sus expectativas. Puede estar segura de que realizamos nuestro mejor esfuerzo para lograr las satisfacción de nuestros clientes. Dicho esto, nos gustaría investigar más a fondo sus comentarios. Escríbenos a info@comfort-works.com y de esa manera comenzaremos a investigar qué pudo haber salido mal y veremos cuál es la mejor manera de resolver este problema. - Jesús de Comfort Works -

Posted 1 year ago

“It's just ok. I think for other sofa styles these are probably great, but not for midcentury style structured sofa like mine (C&B Petrie) It is kind of clunky and ill fitting. There's huge piping on the arms (I did not know it would be there). Shipping was quick and the fabric is fine, but it still looks like an ill fitting sofa cover for a lot of $$$.”

Posted 1 year ago

“Arrived quickly. Well put together - attention to detail. I found it lighter fabric than expected and did not appear the same color as on the website. I ultimately wish I had cancelled the order in the 24 hour window but could find now way of doing that on the website (although it was mentioned in the confirmation). With the cost associated with the return I think I’ll live with the cover for now.”

Posted 2 years ago

Hey Jesse! Bummed to hear that the fabric you got didn't quite meet your expectations. We do recommend our customers order some fabric samples first before buying the actual covers so that they can nip these types of colour and texture issues in the bud. Unfortunately, different devices and screens display colours differently, so having the physical fabric sample in person would be the best way to ensure what you see is what you would eventually get. Hope this helps! -Melvyn from Comfort Works-

Posted 2 years ago

“I have an old "Maison du Monde" Bastide couch and I was really happy to find new covers for it. The delivery once on time with no extra cost and well packed. The color is perfect, with no trace of discoloration as I could read in some comments. BUT! this is not perfect. Here are the negative points: - The covers are slightly too big for the bottom but really too big for the small cushions. - Also, the velcro tape is sewed upside down. The scratch part should have been sewed directly on the fabric (as on the old cover) and not be the removable part as it is now, so I had to figure out how to fix the cover to the bottom. - The finishings of the model (Bastide) are not the same as on the orignal one, less details on the back/botton of the couch. - Finally, my cat scratched once (only once!) the fabric and we can already see his claws' traces on it. Ok, we didn't choose the specific fabric for claws but it was written for the one we choose that it is fine for animals as well. So ok I'm happy to have a new cover but the price is too high and I'm wondering if the quality will last on a long term use. I'm assuming that if I would have taken the most expensive fabric on the website, the quality would have been better but I didn't choose those because it was almost the full price of the couch when I bought it so ... it doesn't worth it. I wouldn't recommend those covers.”

Posted 2 years ago

Hi Terreur! Thanks for your feedback about our covers. We're a little worried to hear about the fit and fabric issues that you mentioned and would definitely like to investigate this further for you. Would it be possible to drop us an email at info@comfortworks.com.au with some photos of your sofa covers? Hope to hear from you soon! -Melvyn from Comfort Works-

Posted 2 years ago

“Consiglio di fre attenzione all'ordine se sbagliate modello o colore non c'è modo di cambiare. Non fanno cambi e non rimborsano. I prezzi sono assurdamente alti, tanto vale comprare un divano nuovo. La qualità è media nulla di eccezionale”

Posted 2 years ago

Hi Francesca, Thank you for the feedback! We are sorry to hear that you purchased the slipcover for the wrong sofa model. Our customer support team has already reached out to you with an offer and we are awaiting your response. Hope to hear from you soon. -Comfort Works Team-

Posted 2 years ago

“Boîte FedEx trop compactée difficile à ouvrir pour la housse, housse froissée. Colis prévu le 20 par FedEx, arrivé 4 jours plus tôt, heureusement que présente ce jour-là. Facturation 5 euros abusive à la commande...”

Posted 2 years ago

Bonjour, merci pour vos commentaires et désolé d'apprendre que l'expérience ne vous a pas entièrement satisfaisante. Nous essayons de faire preuve de transparence et d'informer nos clients des éventuels frais de transaction. En effet, nous précisons dans nos T&C (C, alinéa II) que des frais bancaires peuvent être appliqués selon votre banque: ''Nous sommes une entreprise basée en Australie mais utilisons un service de traitement des paiements basé à Singapour. Des frais de transaction à l'étranger peuvent être facturés par votre institution financière.'' J'espère que cela clarifie les choses. N'hésitez pas à revenir vers nous si vous avez la moindre question.

Posted 2 years ago

“The overall fit and feel of the couch cover is excellent and I would give five stars for this. I also purchased the tech package with the wireless charger and I am highly disappointed with both the function and look of the wireless charging feature. It is nearly impossible to properly align the phone to be charged and the pocket it sits in is stretched out / frayed and an eye sore, I wish I would have ordered the regular cover instead as all other features are top notch.”

Posted 2 years ago

Oh no! that doesn't sound good. Not sure what happened exactly but we've already reached out to you by email to get some additional details (especially photos) about your slipcovers. Hope you'll be able to get back to us soon so that we can look into the matter for you. We appreciate you for providing your honest feedback! -Melvyn from Comfort Works-

Posted 2 years ago

“I am happy with quality of sofa covers but I think the sofa covers are too expensive for what they are. All the emails to the company were prompt and courteous. I would recommend the sofa covers but only if the were a lot cheaper Eileen B (Wexford)”

Posted 2 years ago

Hey Eileen! Appreciate the feedback. We do have more affordable options available besides the fabric that you've chosen for your covers. It's one of the benefits of getting some fabric samples first beforehand to compare the feel and look of the fabric. Hope this tip helps! -Melvyn from Comfort Works-

Posted 2 years ago

“Slip covers were ordered at the end of May, and came on July 12th. Neatly packaged, and safe for shipping. I'm in BC Canada. Communication was great! However the slip covers just don't fit well. The base couch cover was so tight that when I finally was able to pull them over each front corner ripped. They apologized and attempted to rectify, however suggesting to take my cover off (so difficult to get on in the first place) to take to have repaired, in my opinion to just happen again (base is too small, and way too tight to fit around the main part of the couch) is just not worth my effort. $75US won't cover the entire repair anyway. The design needs to be a little more generous in that area for the ability to get around the body of the couch (hidden elastic maybe) anyway I'm "forfitting" my fit guarantee because I don't want to take the cover in for the 2 corners to be repaired when it's just not big enough to get around the couch body. The cushion covers will be better when they are worn in but they are very boxy and structured and show that they are new. Overall "good" experience from customer service but for the nearly $1000 CAD I spent, I don't think I would order from here again. I would spend the money local to get them done specifically for my generic Ikea couch. Definitely disappointed with how they decided to end our interaction, even with proof of the ripped corners.”

Posted 2 years ago

“Good material but very very very disappointed by mistake I order the wrong covers,I want to surprise me husband with the covers I didn’t tell,and I did not have anybody to help me with the measurements, and now I found out that the exchange or return policy is no longer active,I don’t get this guarantee, the price maybe it ok for some people for me I work two weeks just to afford this covers which now I cannot use.”

Posted 3 years ago

Hi Araseliz. We're bummed to hear about the wrong slipcovers being purchased. I believe one of us have already been in touch with you to understand your situation better (especially the actual sofa model that you have) and see if there’s any other way we can help. Hope to hear from you soon!

Posted 3 years ago

“I *almost* love everything about this cover. The fit and quality of the cover is fantastic to say the least and the velvet is unbelievably soft. I cannot stop petting my couch. BUT, I trusted the site's pics of colours too much. The 'storm grey' velvet is *several* shades lighter than the website suggests and is a light grandma-ish blue-grey instead of the rich charcoal I was expecting. I actually chose this one over the claw proof medium grey because I thought this one was darker. I am really sad about the colour as it doesn't have the same presence in the room. I would 100% advise anyone else considering ComfortWorks to order samples. I promise your couch makeover will be better than you expect, but do not trust the site's visuals for colours, unfortunately.”

Comfort Works 3 star review on 31st March 2021

Posted 3 years ago

Hi Christine! Glad to hear that the covers fit and feel well, but we're also sad to hear about the colour is a little too light to your liking. We do encourage all our customers to order some samples to see how they look like in real life before committing to buying the covers. We've already reached out to you by email with a possible solution to assist you with getting the colour that you have in mind; hope this helps! -Melvyn from Comfort Works-

Posted 3 years ago

“I had an old slip for my Ikea couch that I loved, I just wanted to get a new color based an a new room the couch was going into. The company I had purchased my first slip did not have the color I was looking for so I decided to try Comfortworks. Comfortworks was much more expensive but came with a wider variety of colors and fabrics. I was hoping the price would be worth it. Regarding delivery, the estimated delivery time was 5-6 weeks. Processing alone took 6 weeks, but once shipped the slip arrived quickly. Throughout the 6 weeks, customer service was very responsive and followed up. As for the slip itself, I am less than satisfied. First the good things: the product is well made, strong stitching, high quality fabric, beautiful color. Less than good things: the fabric is rougher that I expected. Not good things: the slip does not fit well. On the back cushion the slip is too big and is baggy on one side. The main couch slip was difficult to get on. My previous one had a zipper which opened it up and made it a dream to slip on. The slip is baggy in some places, too tight in others, and the seams right in the front are not where they should be. It’s not an adjustment issue besucase I cannot adjust it anymore due to the snug fit on the back upper lip of the couch. Overall for the price, I am a little disappointed.”

Posted 3 years ago

Hi Mel, Thank you for your feedback and letting us know about this issue. We have reached out to you via email in order to investigate this issue further. Hope to hear from you soon!

Posted 3 years ago

“I am torn about this review, as I am happy with the product. It looks good and was less than half the cost of the estimate I received from the chair manufacturer. However it took 6 MONTHS to receive it from the time I paid for it and required many follow up emails to get it.”

Posted 3 years ago

“It’s ok. Cheap materials, weird plastic feel, and doesn’t fit the whole Kivik arm, but it’s something. Ultimately, that’s better than nothing.”

Posted 3 years ago

Hi Kidvictorious! Thank you for your feedback! We took a look at your order and it seems you've purchased a set of armrest protectors, which are made to slip on and off easily, so they are intended to only cover part of the armrest instead of the whole arm. As for the fabric, we're sorry that it didn't meet your expectations when you got the covers, but we do recommend all our customers to order some fabric samples first before deciding on the fabric for their covers. We do have quite a lot to choose from, including velvets and our thicker Madison cotton range, so one of them might have been better suited for your needs. -Melvyn from Comfort Works-

Posted 3 years ago

“The color is fine but the fabric of the cushions is too large which causes folds. not very pretty.”

Posted 3 years ago

HI there, we're very sorry to hear that. We have notified our colleague who will be reaching out to you the soonest possible via e-mail. We sincerely hope to resolve the matter for you. - Best, Samantha T. from CW.

Posted 3 years ago

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Comfort Works is rated 4.8 based on 4,614 reviews