Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,711 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t have asked for more support! From my first inquiry, Alvin stayed in touch until the process was complete (which took me months to finally make the decision). He answered my overwhelming amount of questions in a timely manner, and truly cared about the end result - which by the way is better than I could have ever imagined!! 10/10 recommend”

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Posted 2 days ago

“Incredible service and support. We love the final result - we had a very tricky and unique old floral Chesterfield that had seen better days. It now looks brand new and we love the quality and feel of the fabric. Mark was a pleasure to work with and the pattern making team are very clever.”

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Posted 5 days ago

“Could not be more pleased with our custom made armchair cover. After my initial order, Comfort Works had me send in my measurements for which they had me confirm a few times after the pattern makers examined my photos and measurements. So glad they did as the results are terrific. Fits perfectly and looks terrific.”

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Posted 5 days ago

“This company is outstanding in their customer service, response time, communication and quality. They deserve more than the 5star rating, I am so happy I found them. I have an older but in perfect condition pottery barn sleeper sofa and they went out of their way to be sure the cover looks good.”

Comfort Works 5 star review on 20th October 2025

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Posted 2 weeks ago

“For a fair price, the cover i bought gave a new youth to my couch. It fits very nice. The customer service did answer my questions nicely”

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Posted 2 weeks ago

“I appreciate their assistance during the entire process, from ordering all the way to after sales. and last but certainly not least… the covers look perfect on my sofas. All those things combined, is what makes me a repeat customer. (This was my 2nd order).”

Comfort Works 5 star review on 7th October 2025

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Posted 1 month ago

“I am very impressed with Comfort Works! I have an old Crate and Barrel couch that looked worn out, so I decided to give this a try, and I’m glad I did. First, I ordered samples and chose the Everyday Weave fabric in navy. The quality and fit of the new covers exceeded my expectations. I'm very happy with the results!”

Comfort Works 5 star review on 5th October 2025

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Posted 1 month ago

“Phenomonal. From responsiveness to the quality of work. This cover is as good if not better than my restoration hardware slip covered couch. The white linen is creamy and bright. The cover was shipped and packaged beautifully. This covered my west elm harmony sofa! It’s stunning!”

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Posted 1 month ago

“I was skeptical at first so I ordered samples and it arrived quickly. I loved the feel of the fabric and decided to buy this. So smooth and comfortable, every family member is always lying down on it! Though I do wish the bottom could be fitting to the sofa. But overall, still a good buy! Now I will definitely think of buying again. Many thanks to Alvin for making the purchase a smooth journey!”

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Posted 1 month ago

“We are so pleased with our slipcovers! We had an older but very comfortable and well made sofa that we didn't want to part with. We worked with Alvin to provide measurements and photos for the seamstress. ComfortWorks did a fantastic job from start to finish. They provided nice sized fabric samples and the customer service with this process was incredible. The fabric is wonderful and the covers are well constructed and fit beautifully. It looks like we have a new sofa.”

Comfort Works 5 star review on 15th September 2025

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Posted 1 month ago

“I found Comfort Works via Instagram and was skeptical. I reached out and they answered questions quickly and clearly. The sent out samples timely and they were high quality. The hardest decision was paying up front for a custom job. Well it turned out that they helped me measure so accurately that the covers fits like a glove and are perfect. Very impressed with service, quality and delivery timing. They beat my expectations on getting me the covers. Very Pleased.”

Comfort Works 5 star review on 30th August 2025

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Posted 2 months ago

“I love my cover! I appreciated that they triple checks my measurements. Great customer service🥰”

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Posted 2 months ago

“The support and advice were very polite and helpful.”

Comfort Works 5 star review on 25th August 2025

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Posted 2 months ago

“I could not be happier with my custom sofa cover! I thought my sofa was well made but the cover’s quality makes it look like garbage in comparison. The fabric is incredible, so soft but still feels very sturdy, and the zipper for the cushions is very heavy duty. When I had friends over they thought I bought a new sofa and were shocked to learn it was a cover. The fit is incredible, the seams all lay exactly where they’re supposed to, all thanks to the incredible Comfort Works team. I had an amazing employee at Comfort Works who very patiently answered my questions and expertly guided me through the process. They sent me a template to fill out the measurements and gave very clear instructions on how to do it. They also reached out to me and clarified certain measurements to ensure that perfect fit! I’m so pleased with my sofa and now I want to buy one in every colour!”

Comfort Works 5 star review on 24th August 2025

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Posted 2 months ago

AMAZING! If we hadn’t known better (thanks to the labels on your photo), we would have thought the 'after' photo was the original sofa! It looks fantastic, Molly! We’re so glad we could help you get these covers custom-made and give your room such a dramatic visual uplift with the lighter cream colour you chose. Melvyn@ComfortWorks

Posted 1 month ago

“Great choice of material and fast delivery. I am super happy :-)”

Comfort Works 5 star review on 15th August 2025

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Posted 2 months ago

“Great choice of material and fast delivery. I am super happy :-)”

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Posted 2 months ago

“Ohne Worte 😉 passt perfekt, Stoff sehr Wertigkeit und eines Sofas würdig! Habe mich trotz Katzen für Velvet entschieden, da man die Katzenhaare besser entfernen kann als zB von Cotton oder Wolle. Der Preis ist der Hammer ~170,-. Jahrelang bei Mitbewerb um ~ 520,- Panamacotton, bestellt. Werde sicher einen zweiten Satz bestellen. Polsterüberzüge waren nicht dabei, hatte ich schon. Kaufempfehlung. Besonders gut ist die perfekte Passform und der Zippverschluss, der von zwei Seiten geführt werden kann und ordentliche Stärke hat.”

Comfort Works 5 star review on 12th August 2025

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Posted 2 months ago

“My original order did not fit as expected, so I contacted comfort works. The customer service department was excellent. Alvin was very helpful, got back to me right away, and made sure I had the covers that fit my sofa perfectly. The quality and craftsmanship is excellent, and I cannot say enough positive things about the customer service.”

Comfort Works 5 star review on 11th August 2025

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Posted 2 months ago

“Produits de très bonne qualité, finition, impeccable, service commercial aux petits soins. Je recommande +++++”

Comfort Works 5 star review on 4th August 2025

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Posted 3 months ago

“Absolutely great to work with from beginning to end and I am so in love with my couch cover. The quality is 10/10 and I’m so impressed with how well it fits my west elm Andes couch. I worked with Michelle who was so easy to work with and super responsive. I would send her random photos of what I wanted and she nailed it in every way. I got the care+ linen in cream with plain seams and pleated corner skirt. Once I placed the order, it only took 1.5 weeks to arrive at my doorstep. I have nothing but high regards for Comfort Works!”

Comfort Works 5 star review on 29th July 2025

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Posted 3 months ago

Comfort Works is rated 4.8 based on 4,711 reviews