Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

“Received my order and was impressed with the material and the colour. However, the shape of the body cover was lose and warped. I was anticipating a snug fit and it was not.”

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Posted 3 months ago

Hey Courtney! I'm sorry to hear about the sofa covers being a little loose. Could you please send us an email at info@comfort-works.com with a few photos of your covers? We'd like to help take a look and work towards getting a new cover made with the necessary adjustments. Looking forward to hearing from you! -Melvyn from Comfort Works-

Posted 3 months ago

“After we received the package, we stretched the new cover over our sofa yesterday. I have to say that we were quite disappointed because we ordered the version with a chaise longue and, as you know, the sofa and chaise longue are attached to each other with 4 screws. The holes for these screws are not pre-punched in your covers, so you have to cut open the new fabric cover with a carpet knife and scissors. I would expect more from a product like yours and therefore we cannot recommend your product.”

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Posted 6 months ago

Hello Berkouwer! So sorry to hear our Landskrona sofa covers didn't meet your expectations. When we first developed the covers for this sofa, we faced a unique challenge as the original sofa had no covers. In hindsight, we didn't realise that the Landskrona modular units needed the clearing to allow the bolts to pass through. Wished we had caught this issue sooner but we appreciate you for reporting this to us. Our support team has offered a solution to redo the covers, allowing the bolts to pass through. We'd appreciate the chance to make this right together. - Melvyn from Comfort Works-

Posted 6 months ago

“Stoff fällt etwas faltig aus. Befestigung des Klettbandes sehr aufwendig. Für 20% mehr gibt es neue Sessel.”

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Posted 8 months ago

Hallo und vielen Dank für deine ehrliche Bewertung. Es tut uns leid zu hören, dass du nicht ganz mit den Bezügen zufrieden bist. Gerne kannst du uns einigen Fotos zukommen lassen, sodass wir uns selbst einen Eindruck verschaffen können. Bitte schicke diese einfach an: info@comfort-works.com und wir melden uns innerhalb von 24 Stunden bei dir. - Comfort Works

Posted 8 months ago

“No response to emails after several weeks. I ordered a new cover just before Christmas and it arrived in a timely manner. Only problem was I broke my ankle and pulled two ligaments and could not wrangle the removal of the original (Ikea Kivik) cover. The Kivik is in two parts, and it was much too heavy for me move on one foot. When I finally did, in late-March, the cover does not fit. I've reached out to customer service but no response. I assume I am just out luck with their 60-day policy. The broken ankle was frustrating, and this has only compounded the situation.”

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Posted 1 year ago

Hi Amy, thank you for bringing this to our attention. We're so sorry to hear that - one of our agents has just reached out to you via email to sort it out together. We hope to hear back from you soon. - The Comfort Works team

Posted 1 year ago

“I really like comfort works, the covers are very good quality. Though the bad review is because I bought my covers for my Ikea Sodehanm corner sofa last November and I want to add another section sofa thought comfort works have improved the the Scandi style, now called Signature (it looks very different). I’ve been told by one nice lady working in the customer service that I can still buy 1 seat cover Scandi style pure linen but it will have an extra charge of 15% more than the new improved 1 seat cover, so it will be 459€. I find this price crazy as I paid last November for a 3 seater covers, 1 corner seat cover and 1 armrest cover 1409€. I understand prices have been increasing, I work myself in retail too. But I don’t get that an old model cover (few months old) cost more than a new model with, I have to say, really cleaver improvements. If you are thinking to buy a new cover the improvements are really worth the money. I really would love to give confort works a good review but unfortunately I can’t!”

Comfort Works 2 star review on 8th September 2022

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Posted 1 year ago

Hey there, Tania! We're so sorry to hear that you're disappointed with our prices. While Pure Linen is one of our premium fabrics, we do offer alternative fabrics that you may like - perhaps you could take a look at them on our site. Nonetheless, we're so happy to see that you're enjoying the look and fit of your covers! Please feel free to reach out to us again at any time :) - Mira from Comfort Works

Posted 1 year ago

“I really like comfort works, the covers are very good quality. Though the bad review is because I bought my covers for my Ikea Sodehanm corner sofa last November and I want to add another section sofa thought comfort works have improved the the Scandi style, now called Signature (it looks very different). I’ve been told by one nice lady working in the customer service that I can still buy 1 seat cover Scandi style pure linen but it will have an extra charge of 15% more than the new improved 1 seat cover, so it will be 459€. I find this price crazy as I paid last November for a 3 seater covers, 1 corner seat cover and 1 armrest cover 1409€. I understand prices have been increasing, I work myself in retail too. But I don’t get that an old model cover (few months old) cost more than a new model with, I have to say, really cleaver improvements. If you are thinking to buy a new cover the improvements are really worth the money. I really would love to give confort works a good review but unfortunately I can’t!”

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Posted 1 year ago

“While the CS agent was very polite, the company's return policy is shady and they kept continuing to ask me for more money during the customer service process instead of actually trying to resolve my issue. They wouldn't let me return or exchange covers that did not fit even though that's their policy and kept offering solutions that just did not work. Mismatching colors and/or styles.”

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Posted 2 years ago

Hey Jason! Bummed to hear that you weren't able to get a workable solution for your sofa covers. I'm able to re-look into this case for you and have already contacted you by email to get some clarity over some aspects of your order. I'm hoping that with a pair of fresh eyes we'll be able to find a way to get you the covers that you need to rejuvenate your sofa. -Melvyn from Comfort Works-

Posted 2 years ago

“They don't honor their return policy and sometimes their covers don't fit right. I would avoid the items with the trim because it just won't fit your sofa correctly and they won't exchange or refund you if it looks bad. Also, their images on their website do not accurately reflect the look of the sofa. The customer service policy has been a horrible experience. Literally, the worst I've ever experienced. Not the CS agent's fault as she's just doing her job.”

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Posted 2 years ago

Hey Jonathan! We're bummed about not being able to help you resolve the issues you had with your slipcovers. Yes, we can't accept returns or exchanges due to the covers being made-to-order based on your style plus fabric combination, hence our approach to offering the replacements instead (which we had attempted to do so). We totally understand if you're still unhappy about this, but we'd like to keep the options (to fix your slipcovers) that were previously discussed with our customer experience agent open. Do reach out to us if you'd like to consider this again. -Melvyn from Comfort Works-

Posted 2 years ago

“Hi. The seat covers are too small despite sending exact measurements. Still waiting to hear back from customer service.”

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Posted 2 years ago

Hello Joanna, we hope you enjoyed your New Year celebrations with your family and friends. Thank you for alerting us about the fit issues of your ready-made slipcovers. Your emails came in Jan 1st (New Years Day) and all our customer service team were away spending time with their families as well, we just got on today Jan 3rd, and have immediately reached out via email to see what went wrong and how we can make it better for you. Speak soon! :)

Posted 2 years ago

“Il servizio era stato ineccepibile fino alla consegna. il rivestimento della base del divano è sovradimensionato di almeno un paio di centrimetri su ciascun lato. fortunatamente si tratta di una base stretta e non particolarmente visibile, ma il difetto è evidente. Sarebbe anche stato accettabile se, quantomeno, l'azienda dopo essere stata contattata in merito si fosse preoccupata di fornire, almeno, una giustuficazione o un benefit di scuse. Invece: silenzio assoluto. Nessuna risposta alla e-mail inviata con allegate le foto per la segnalazione della difformità. Peccato perchè per tutto il resto mi erano sembrati efficienti e attenti al cliente.”

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Posted 2 years ago

“Stay away from their Savannah Vegan Leather, almost $800 Australian for a Nockeby 3 seater cover, and within 2 years of light to average use (no kids, no pets, no parties, live on my own with the occasional visitors) the material is completely falling apart, cracked, peeling, flaking etc pretty much disintegrating, not just in areas where you sit but all over the sofa. In the first year of ownership it was great, it looked good, had many compliments, the workmanship in stitching etc is good (hence 2 stars instead of 1) but the material itself is awful. Don’t bother trying to claim repair or replacement under their guarantee, they will find excuses and blame sunlight or “user misuse” on a clear product defect, and the best they’ll offer you is a discount on another cover… considering the sofa originally cost $1100 from ikea, paying more in poor quality covers is unjustifiable, especially if it’s barely going to last another 2 years. So I’d suggest to anyone considering to purchase, try one of their other fabrics, try another cover supplier… or do what I’ll now be doing, buy an additional cover from ikea when buying a new sofa, that way you have a good quality original spare, and you’ll have Ikea’s excellent customer service and warranty coverage.”

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Posted 2 years ago

Hi Steve, thank you for taking the time to write us a review, and for your feedback. We believe that our customer experience agent is already in the midst of looking into this to resolve the issue. We will continue to communicate via email to address the issue until we come to a resolution. Thank you.

Posted 2 years ago

“First, the sample sent and the actual product received are not the same. But I still liked the slipcovers overall. Second, one of the sofa back cushions had a slight discoloration/stain right in the center. When i sent photos the next day asking for a replacement back cover to be sent, they refused. They told me to wash it myself or take it to a dry cleaner for reimbursement of $10 only upon receipt, further pictures post wash, and their approval if they thought it was bad enough to reimburse $10. Wow! I refused to wash them realizing I was now dealing with a company that does not back their customer satisfaction guarantee or their 3 year warranty on $800 custom slipcovers. They basically said, too bad then. If I won’t wash them that’s on me. Why would I risk possibly making the stain worse? There’s no way this company is going to replace it, that’s clearly evident. Not taking my chances. Plus their warranty is voided if stained. Well it arrived stained already. So, now I have one cushion stained that I’m stuck with, and no replacement. No warranty. No customer satisfaction guarantee. I have orders slipcovers from Bemz.com as well and definitely recommend them instead.”

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Posted 2 years ago

Dear April, thank you for your review. We're sorry to know that our slipcovers did not meet your expectations. We take great pride in the covers we make and we stand by it's quality. We had hoped that our generous offer for paid professional cleaning would have solved your smudge/dirt issue, but we understand that you are not keen on doing so. It is also deeply regrettable that our offer for a free replacement in troubleshooting this issue following our 3-Year Warranty was declined. In any case, we hope you are able to take better care of your next sofa covers and wish you well always :) - Naomi from Comfort Works

Posted 2 years ago

“It is so unbelievably hard to get on. I don’t know if it’s because we got the savannah saddle but it has absolutely no give and is extremely tight. I worked on it for 2 hours and had to give up for the night. I was literally sweating trying to make it work. It looks weird because it’s so hard to adjust that it’s very difficult to line the seams up...some areas look baggy because I can’t pull them tight over the corners and in some areas the fabric is twisted. Also some sloppy stitching on one of the covers.”

Comfort Works 2 star review on 29th May 2021

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Posted 2 years ago

Hello Stephanie! Thanks for your feedback and sorry to hear about the covers. We've already reached out to you by email to get more photos so that we can get to the bottom of these issues. Hope to hear back from you! -Melvyn from Comfort Works-

Posted 2 years ago

“I'd had genuine ikea covers for 10 years and the material had lasted well, with our dog sitting on the sofa without any damage. I chose the Kino fabric which is described as being 'heavy duty' and 'pet friendly'. Within 48 hours of being on, threads became snagged and the seat covers now look rubbish. Comfort Works's response? Snagging isn't covered by their terms and conditions. I pointed out they marketed the fabric as heavy duty and pet friendly, and they offered me 15% off another order. I complained again and they offered 30%. Be very careful ordering from them unless you are 100% confident, as their response to my issue, whilst handled politely and professionally, has been completely inadequate. If they were based in the UK like me I would report them to trading standards.”

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Posted 2 years ago

Hi Eric. Thanks for your feedback and we're sorry that our proposed solutions were less than satisfactory to you. The fabric you've chosen (Kino) had been subjected to a rub test which was a basis for determining its "heavy-duty" attribute. A high rub count makes it great for repeated washings and high domestic use but does not mean that it is impervious to claws or scratches, and we did see that the snagging on your covers appears to be localised within a small area instead of all over the couch. Having said that, we're going to look into this issue again and to see if we could find an alternative solution for you. -Melvyn from Comfort Works-

Posted 2 years ago

“My slipcover arrived and it is quite loose. Comfort Works was responsive but refuses to replace or refund their product as they say their template was correct. They offered a small credit toward alteration but it will not cover it.”

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Posted 2 years ago

Hi there! Sorry to hear about the issue with your covers. We saw that your sofa frame was built a little differently compared with our slipcover template measurements. Sadly this means that this wasn't a manufacturing error at our end but we did offer to reimburse the cost of the alteration to get the covers to fit your sofa frame. We've reached out to you again with another solution which we hope would help you get the cover you need to fit your sofa. - Melvyn from Comfort Works -

Posted 2 years ago

“My PB Basic sofa slipcover is a foot short across the back ! Cannot get it on At All . Waiting to hear back from Customer service . Even the cushions and seat backs seem smaller than originals like it was made for a smaller sofa ? Weird ! Hope they make it right !!!”

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Posted 3 years ago

Hi there! Thanks for letting us know and we're bummed about the covers not being able to fit your sofa. We're already reached out to you via email to get more details and to help you troubleshoot what might have gone wrong with the covers. Talk soon! -Melvyn from Comfort Works-

Posted 3 years ago

“La tela del sofá es bonita, pero estoy muy decepcionada por 2 motivos: 1) compré una funda clawproof antimascotas y mi gato desde el primer día arañó la tela como si se tratara de una tela normal. De haberlo sabido, hubiera pedido otro color, ya que la clawproof tiene menos opciones. 2) en la web dice que garantizan el ajuste perfecto de la funda, y en mi caso, la funda queda demasiado holgada y nada ajustada, formando pliegues. Les escribí para contarles el problema y me pidieron que les enviara fotografías, cosa que hice hace ya 2 semanas y aunque he vuelto a contactarles solicitando una respuesta, ahora no me contestan. Por el precio de la funda + los gastos posteriores de aduanas y aranceles de Fedex, me hubiese salido por el mismo precio un nuevo sofá de Ikea.”

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Posted 3 years ago

Nuestro agente de atención al cliente en español ya se encuentra en contacto contigo para solucionar este problema. Agradecemos tu paciencia ya que solamente tenemos un hispanohablante en nuestro equipo al momento, pero queremos asegurarte que te daremos una solución. Los gastos de aduana y aranceles de FedEx no cuentan en el costo de las fundas realmente ya que los reembolsamos siempre, por favor envíanos una foto de tu factura de los impuestos a info@comfortworks.com.au y te reembolsaremos.

Posted 3 years ago

“Slip covers are perfect and look great”

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Posted 3 years ago

Hello! Thank you for providing us with your feedback. Glad that the covers turned out great! If you have any other questions or concerns, please email us at info@comfortworks.com.au. Cheers!

Posted 3 years ago

“I am bummed that after several emails back and forth with a customer service representative at the time of putting in my order, stating that I specifically wanted plain seams with no piping on my $1500 slip covers that they were made *with* piping. It was confirmed prior to my order being processed that there would be no piping...Every edge of the couch has piping. I did email the company upon receiving my slip covers a few days ago but have not heard back. The slip covers fit pretty well, so that’s good. However, it’s not what I wanted, and not what I ordered, and not a style I would have paid for.”

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Posted 3 years ago

Oh no! We're terribly sorry to hear about this issue. We've already reached out to you by email to get some additional details and photos of the covers that you've received. If you could get back to us the soonest, we'll be able to help you get the covers in the correct style that you intended to order. Thanks for letting us know! -Melvyn from Comfort Works-

Posted 3 years ago

“Slip covers are made well. They fit my 2 chairs well, but not perfectly. The Velcro strips do not line up with the original chair, and there is a stitched gathering of material on one corner of one of the chair covers ordered. I waited over 6 weeks for the covers and the color of material I had ordered was much more teal/blue than jean/navy blue. That was disappointing.”

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Posted 3 years ago

Hi Amy, we're very sorry to hear of that! We'll be reaching out to you via e-mail the soonest to look into resolving this for you.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Comfort Works Reviews