Eric H
I'd had genuine ikea covers for 10 years and the material had lasted well, with our dog sitting on the sofa without any damage. I chose the Kino fabric which is described as being 'heavy duty' and 'pet friendly'. Within 48 hours of being on, threads became snagged and the seat covers now look rubbish. Comfort Works's response? Snagging isn't covered by their terms and conditions. I pointed out they marketed the fabric as heavy duty and pet friendly, and they offered me 15% off another order. I complained again and they offered 30%. Be very careful ordering from them unless you are 100% confident, as their response to my issue, whilst handled politely and professionally, has been completely inadequate. If they were based in the UK like me I would report them to trading standards.
2 years ago
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Comfort Works has a 4.8 average rating from 4,614 reviews

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