Slip covers were ordered at the end of May, and came on July 12th. Neatly packaged, and safe for shipping. I'm in BC Canada. Communication was great! However the slip covers just don't fit well. The base couch cover was so tight that when I finally was able to pull them over each front corner ripped. They apologized and attempted to rectify, however suggesting to take my cover off (so difficult to get on in the first place) to take to have repaired, in my opinion to just happen again (base is too small, and way too tight to fit around the main part of the couch) is just not worth my effort. $75US won't cover the entire repair anyway. The design needs to be a little more generous in that area for the ability to get around the body of the couch (hidden elastic maybe) anyway I'm "forfitting" my fit guarantee because I don't want to take the cover in for the 2 corners to be repaired when it's just not big enough to get around the couch body. The cushion covers will be better when they are worn in but they are very boxy and structured and show that they are new. Overall "good" experience from customer service but for the nearly $1000 CAD I spent, I don't think I would order from here again. I would spend the money local to get them done specifically for my generic Ikea couch. Definitely disappointed with how they decided to end our interaction, even with proof of the ripped corners.