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Comfort Works Reviews

4.8 Rating 4,625 Reviews
96 %
of reviewers recommend Comfort Works
Company Reviews Product Reviews
1
 Metrics Info
4.8
Based on 4,625 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Comfort Works Reviews

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 26th April 2024
Greg O
Comfort Works 5 star review on 26th April 2024
Greg O
Comfort Works 5 star review on 26th April 2024
Kaba
Comfort Works 5 star review on 26th April 2024
Kaba
Comfort Works 5 star review on 26th April 2024
Kaba
Comfort Works 5 star review on 20th April 2024
J L
Comfort Works 5 star review on 20th April 2024
J L
1496
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Wasilwski
Verified Reviewer
“Do NOT recommend: Comfort Works Ikea sleeper Vallentuna cover does NOT match the original and makes your sleeper useless. As you can see from the photos attached (CW in photo title is their cover), the original Vallentuna sleeper cover is attached to the frame/base cover on the module which secures the mattress to the base, prevents it from moving while you're sleeping and covers the corner where the wooden slates would be otherwise visible. On the Ikea video screenshot you can see the other type of original cover which completely covers the base/frame cover and has velcro on top of it to which you secure the mattress cover (we've marked on the Ikea photos). The Comfort Works cover has neither. It falsely claims it's one piece while the mattress cover is completely detached from the base (see photos), has no option to secure the mattress to the base, the mattress is then tossed directly on the wooden slates, it moves and obviously is not to be placed on them directly. It also exposes the wooden slates at the corners as there is noting to cover them. Despite exchanges of all these photos, this company has continued to claim they do not understand what we're talking about although even on the IKEA video *they sent* it's obvious that the base cover has a top piece and velcro (ours is the other option but either way the mattress lies on this fabric and is secured to it) and has not offered a replacement or refund or anything. We do NOT recommend ordering from this company if you are using your Vallentuna sleeper as it was intended to be used. We'll be proceeding to the Canadian Consumer Bureau and since they claim Australian website, to the Australian one as well.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“My slipcover does not even come close to fitting. Frustrating experience. I have emailed twice with photos and no response. I can’t find a customer service number to call. I just want to return and get a refund. Should be simple!”
Helpful Report
Posted 4 years ago
Hey there Lindsay, sorry for the late reply - I believe we've already replied to you about 6 days ago regarding this. As per our discussion, we've concluded that you had unfortunately purchased the Gronlid 3 seater sofa covers for your Gronlid sofa bed sofa, which is why it doesn't fit since the dimensions and make are completely different. Nevertheless, we're able to proceed with the return and refund (less restocking fee) -- currently we're just awaiting the tracking number from you in order to get this moving along quickly. Hope to hear back from you soon!
Posted 4 years ago
J T
Verified Reviewer
“Ordering the samples was ok took forever to show up in the US - OK fine (like 3 4 weeks) used their weird order sheet ordered paid never heard back 3 weeks later got an email form an Omar (who according to google is in the philippines and a online assistant for the company) asking how my measurements were gong ?? What the What ?? emailed him back with the email with the order asked what the status was of order NOTHING Sent 2 help desk tickets to Comfort Works for clarification NOTHING who runs a business like this --- I have the email trail this is not some dope trying to bad mouth the business I mean damn - I just wanted a slip cover and at over $600 I can just go buy a new coach ffs”
Helpful Report
Posted 4 years ago
Hello Ms Turner, thanks for your candid feedback and review. To start, we do apologise for the delay with the samples and if it felt like everything went downhill from there. When it comes to having slipcovers made-to-measure, it is a process which does require back and forth communications between our agent and yourself in order to create beautiful slipcovers out of the measurements of your sofa. I'm not exactly sure what our agent's location has got to do with anything, but he was doing what he could in terms of the above. I understand that you may have missed his replies to double check certain measurements but that's essentially the current status as of now. Only when we've confirmed all the measurements make proportional sense to us and our seamstress, then are we able to proceed with production. We're flattered that you think that one set of measurements sent to us is sufficient to make a set of slipcovers but the reality is that making slipcovers is far more complicated than that. All in all I do understand you're trying to get a slipcover and we're sincerely sorry for not meeting your expectations. As you're more aware of what this process entails now, and if you truly feel that you'd rather buy a new couch instead that is completely okay -- and we can arrange to cancel and refund your order altogether, just let us know. Speak soon, Chuck
Posted 4 years ago
Anonymous
Unverified Reviewer
“I ordered samples almost a month ago! Why is it taking so long for samples to arrive? They are still not even in the country!”
Helpful Report
Posted 4 years ago
Samples shouldn't take long that long to arrive - could you kindly send over your Order number so we can check its status and see how we can expedite it? Speak soon, Chuck
Posted 4 years ago
NO R
Verified Reviewer
“Compré unas fundas para mi sofá a través de la página web de Comfort Works. 2 semanas después recibía una llamada de FEDEX España para avisarme que mi pedido había llegado a sus oficinas de Barcelona y que para poder recibirlo a casa necesitaba que les pasase por e-mail una captura de pantalla de los movimientos de mi tarjeta de crédito donde aparecía la operación bancaria de Comfort Works. Y yo como un tonto se la envié. Tras recibirla me informaron que para poder recibir el producto necesitaba pagar 172 euros de aranceles de aduana. Obviamente me puse en seguida en contacto con Comfort Works para quejarme y decirles que me negaba a pagar esos 172 euros y que iba a pedir a FEDEX que les enviara de vuelta el paquete. No sé qué trámite hizo Comfort Works pero un empleado de FEDEX me trajo el paquete a casa y no tuve que pagar nada. Cabe destacar que antes había recibido un mail de Comfort Works (de un tal Alejo) que decía claramente que Comfort Works se iba a hacer cargo de los aranceles de aduana. Y ayer recibí un correo de FEDEX para informarme que tengo una deuda de 172 euros y que la van a transferir a su agencia de cobros para comenzar el proceso legal (lo cual incurrirá en gastos adicionales). Estoy muy enfadado y por supuesto no recomiendo para nada comprar lo que sea en la página web de Comfort Works”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Horrible customer service. Covers don’t fix my couch. $1,700 later and I have to pay more money to get correct covers made when it wasn’t my fault. Not happy! And will not recommend to anyone very disappointed as this was a lot of money.”
Helpful Report
Posted 4 years ago
Hey there! Sorry to hear that - could you kindly let us know what your order number is and we'll contact you from there to get this fixed for you? Thanks and speak soon!
Posted 4 years ago
Anonymous
Verified Reviewer
“Covers were ordered and received within 4 days. Customer service was excellent as long as it was about making the order. The covers came and don't fit at all, the replacement legs are wobbly and unstable. It took 6 emails, 1 online chat and one attempt to contact them via their website to get a reply out of them. The customer is obviously not as important anymore once they have your money. They now say that our sofa must be a different size (it's a standard IKEA Karlstad) and want us to send them the correct measurements. Not what we had in mind when spending over $1,500 AUD. Bite the bullet and buy new couches, I will never deal with them again wouldn't recommend them either.”
Helpful Report
Posted 4 years ago
Diane M
Verified Reviewer
“I’m having a terrible time trying to contact Comfort Works for the wrong product color. Every time I try to text it bounces back. I tried calling the number provided I can’t get an answer Please share how to contact this company I am in Massachusetts US”
Helpful Report
Posted 4 years ago
Hey Diane, I believe one of our representatives managed to get in touch with you over the weekend, which is when we typically don't work on. I understand that one of the items was wrongly ordered unfortunately, and you'd like to get the correct item in Shire Sand (not Nomad Sand). On our side, it actually doesn't make sense for you to even return the product so what we can do is charge a token price for the footstool cover (in Shire Sand) instead. I'll have Omar contact you directly to work this out with you. Speak soon! Chuck
Posted 4 years ago
Anonymous
Verified Reviewer
“They are perfectionist, which could be nice if both parties are on the same page. However, for consumers who work like to get slipcovers for their couch / bed / whatever, who doesn't have great access to take the meticulously precise measurements they make you to take, then I would not recommend it. I was chatting with Omar to get a slipcover for my sectional, I repeated over and over to him that I do not require a form fitting cover, but rather, a cover that covers my sectional. I provided make and model, and generic measurements to him, and he would not take it. It's not the best experience if you have furniture in storage, and would like to make purchase prior to moving your stuff.”
Helpful Report
Posted 4 years ago
Hey there, thanks for your feedback and by the sounds of it - you're right, both party's expectations could have been set better. For now, our speciality is in making form-fitting slipcovers which does require detailed measurements than the general overall ones provided by the website. It is actually quite incorrect to believe that these measurements are sufficient in making a slipcover - be it super loose or super snug. On our side, we should have recommended you to go with ready-made, universal (stretchy) slipcovers from other companies as that sounds like what you're after. You will need to know the width, depth and overall height and generally these are also more economic in terms of cost. We're truly sorry that we didn't communicate better in terms of a solution, but I hope the above gives you a better idea of where to go. Should you have any further questions feel free to message me directly at chuck [at] comfortworks.com.au Best wishes, Chuck
Posted 4 years ago
Anonymous
Unverified Reviewer
“I ordered a Sofa Cover that did NOT match photos one the website !! I asked them to return the sofa cover, they did not accept and only refunded 70% of the sofa cover. My worst ecommerce experience.”
Helpful Report
Posted 5 years ago
Hi Julien, we are so sorry that you feel this way about the loose-fit set of covers that you'd placed an order for. The images on our website are 3D images of approximately what the covers will look like. We did reach out for some basic measurements to see where the issue may be but unfortunately, we did not receive them. In such cases, the best that we can assist with is a 70% refund without having to return the covers to us, at your request, which is after a less of a fabric restocking fee of 30%. This is because our products are made to order and hence, the covers are unusable when returned in an event of a refund. We are so sorry that we could not assist you better with this issue. Do reach out to us if you need further help. :)
Posted 5 years ago
Andrea
Verified Reviewer
“The fabric is cheap, scratchy and not the same as the fabric samples. The fit is poor with the seat covers too loose and ill fitting. Retailoring will not result in satisfactory result. Pretends to be Australian - product made in China. Value noted on label was $75 for two covers. That would be about right for the quality of the product.”
Helpful Report
Posted 5 years ago
Hey Andrea, Really sorry about your final experience - we did offer the $75 alteration credit (to which you accepted) and awaited your response to provide a reimbursement or at least continue the conversation - the last you spoke to Sarah, was that we were going to price match the alteration instead of just the US$75. We'd like to think that we're a reasonable company that tries its best to resolve any customer issues and if you'd like to re-open this conversation, kindly reply to Sarah's last email and we can proceed from there. Should you decide that we're not the company for you - that's completely fine too, and we hope that you manage to resolve your slipcover woes nonetheless, be it via a competitor or a local proprietor. Yours sincerely, Chuck
Posted 5 years ago
Kristen K
Verified Reviewer
“Product is ill fitting & the fabric is cheap. Far too pricey for what you get. Extremely disappointing.”
Helpful Report
Posted 5 years ago
Hi Kristen Sorry to hear that our product didn't meet your standards. We'll be in touch by email shortly to address the issues you've raised, and thanks for taking the time to leave your feedback.
Posted 5 years ago
Diane M
Unverified Reviewer
“I'm calling BS. I've tried every way to get in touch about return/exchange, for at least 3 weeks now, except calling, since I don't have international dialing. NO REPLY. The site plainly states to email for instructions. Thing is, I love the materials and quality, but the body if the slipcover doesnt fit. All I want is one that does. Please reply to me!!”
Helpful Report
Posted 5 years ago
Hi Diane, We've been trying to get in touch with you by email from multiple accounts but it seems like you haven't been receiving our replies unfortunately, so we'll give you a call instead to sort things out. We've extended your return window so please be assured that we'll be able to assist you further.
Posted 5 years ago
Erin
Verified Reviewer
“The fit was great, hence the single star. The fabric it was made with was extremely thin. So much that I can see through it. I attached a picture with to detail the loosely woven fabric. The package it came in was about the size of a folded up sweatshirt, yet it was designed to cover an entire couch and two pillows, not just a torso. This particular fabric was advertised as heavy duty and good for households with pets. I doubt it will make it through a single washing without coming apart. Customer service did offer a return at a 35% restock fee and international postage to be paid at my expense. At least they responded.”
Helpful Report
Posted 6 years ago
Hey Erin, Really sorry about this but as mentioned in our email, this isn't a manufacturing defect on our side and thus cannot be returned fully. It is also stated on our site that if the fabrics aren't what you expected, a return for a refund can happen with a 35% restocking fee. This is why we always recommend getting fabric samples first. With regards to the Kino fabric you have, it is indeed a heavy duty fabric that can withstand multiple washes -- should this not be the case do let us know and we'll rectify it immediately for you. Thanks again for your feedback and do let us know anytime if there's anything else we can do for you. Best regards, Chuck
Posted 5 years ago
Ellen
Unverified Reviewer
“I ordered from Europe. German website. Got promised shipment va DHL (German parcel service). No shipping fees. Parcel arrived not via DHL, but an unknown German provider. Upon arrival I got cashed 32 Euros TAXES. I did not expect this, since I assumed it got send directly via DHL from Germany. I wrote to Comfort Works and told them the problem. Never got an answer back. People ordering from the Euro zone should be aware of this problem.”
Helpful Report
Posted 6 years ago
WILLIAM M
Verified Buyer
“I had ordered from this company expecting quality service. the product showed up on time, the fabric wasn't exactly what i expected , but not bad. The color however was not what i expected. i ordered a certain type of Ikea sofa cover, expecting it to match the original Ikea cover. it was much darker and didn't match the design of the room at all. when I emailed the company, Felicia responded in a dismissive manner, No refunds, sorry it doesn't match, not our problem. I don't usually write bad reviews. But after taking my money, they refused to help with any follow up issues. make sure you are VERY specific with these people , otherwise they don't care at all. Now im stuck trying to match the fabric and color again, and out almost $400 dollars because of these people.”
Helpful Report
Posted 6 years ago
Hi William, thanks for sharing your feedback. We've been in touch by email for a resolution and sort things out for you ASAP. Let us know if you have further questions!
Posted 6 years ago
Anonymous
Unverified Reviewer
“Beware of this company's post sales service! I ordered cushion covers for a daybed with wedge bolsters for the back cushions. The buying process was easy and the responses were quick. When I received the three cushion covers the base cushion fit perfectly. The two back cushions were the wrong dimensions. I immediately emailed and sent images detailing what I ordered and what I received. A week and a half later and I'm asked to confirm that it was delivered? I sent images of it! Other reviews bring up issues with the cradle-to-grave customer service and I second those reviews. It is a horrible method of service and makes the customer completely dependent on another's person competence instead of the company as a whole. I normally will receive one message a day (so far its only been apologies without results) despite replying immediately. The prices of the covers are great and the quality is good but customer service is worth more and Comfort Works has failed miserably.”
Helpful Report
Posted 6 years ago
Hey Art, sorry for the slow reply. I've replied your messages on Facebook and by email but i didn't see your messages on Reviews.io. Hope we've resolved your concerns now, let me know if there's anything else.
Posted 5 years ago
Renier
Verified Reviewer
“The cover is ok, but after 2 months I get an invoice from TNT about extra custom charges!!! Why didn't they tell me this before! I was not aware that they are shipping from China, so please add an extra $50 if you are ordering something there!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I have had a very bad experience with Comfort Works. After waiting 6 wks for my sample pack order, it has now taken over 18 emails and chats, 4 times measuring sofas 10+ ways- submitting my payment- and now the customer service rep (they will only let me talk with one- if that person is not available- everyone else you contact says you must wait for the other person to email back) just contacted me asking if I wanted to place an order or if I ordered from someone else, if I could provide feedback on the experience? She processed my transaction for $1328 on 1.27. She doesn't even acknowledge that she placed my order 10 days ago. I suggest saving your time and energy and finding another company. Comfort Works, here is my feedback for you: be very upfront with the full custom ordering process- put all the measuring documents on your website, allow any customer service agent to help a customer, and send your sample packs with the same shipping priority as the covers.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Terrible quality slipcover, didn't even fit my sofa that the slipcover was made for.”
Helpful Report
Posted 6 years ago
Sorry to hear about your issues - it's been a few months since your last correspondence and thought you had this case resolved. While we can't offer you a full refund, we can offer you a replacement slipcover as per our last conversation of an equal or lower value. Do email us if this is something you'd like to proceed with, thank you!
Posted 6 years ago
Comfort Works is rated 4.8 based on 4,625 reviews
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