I have had a very bad experience with Comfort Works. After waiting 6 wks for my sample pack order, it has now taken over 18 emails and chats, 4 times measuring sofas 10+ ways- submitting my payment- and now the customer service rep (they will only let me talk with one- if that person is not available- everyone else you contact says you must wait for the other person to email back) just contacted me asking if I wanted to place an order or if I ordered from someone else, if I could provide feedback on the experience? She processed my transaction for $1328 on 1.27. She doesn't even acknowledge that she placed my order 10 days ago. I suggest saving your time and energy and finding another company. Comfort Works, here is my feedback for you: be very upfront with the full custom ordering process- put all the measuring documents on your website, allow any customer service agent to help a customer, and send your sample packs with the same shipping priority as the covers.