Covers were ordered and received within 4 days. Customer service was excellent as long as it was about making the order. The covers came and don't fit at all, the replacement legs are wobbly and unstable. It took 6 emails, 1 online chat and one attempt to contact them via their website to get a reply out of them. The customer is obviously not as important anymore once they have your money. They now say that our sofa must be a different size (it's a standard IKEA Karlstad) and want us to send them the correct measurements. Not what we had in mind when spending over $1,500 AUD. Bite the bullet and buy new couches, I will never deal with them again wouldn't recommend them either.