We ordered replacement sofa covers from Comfort Works because our original ones were stained. Having had the Comfort Works covers on for only a matter of weeks, they became badly bobbled and saggy - see photos. We originally left a positive review although we were surprised at how thin the fabric was when it arrived. We should have trusted our instincts, because after a few weeks of use, it turned out that the tweed fabric we chose is totally unsuitable for sofa upholstery. Having raised our concerns with the Customer Services team, the best they could do was to offer us 50% off a replacement order. We feel that it’s totally unacceptable to expect us to fork out more money to replace what was effectively a shoddy, cheap and substandard product. We still cannot understand why they would sell a fabric that is totally unsuitable for upholstery! Apparently Comfort Works’ fabric warranty does not cover piling or bobbling. This is baffling because the sofa covers now need replacing entirely - they look 10 times worse than the stained originals!! All in all, we have been left feeling really disappointed and ripped off. We spent over £260 replacing the covers that have only been used for a few weeks. A complete waste of money! The Comfort Works website repeatedly boasts customer satisfaction, but in our experience, the service and products that Comfort Works provides are incredibly poor quality and the information on the website is completely misleading. Please think twice about ordering from Comfort Works!