I ordered a custom slipcover for my sofa. Comfort works sent me a guide on how to measure the entire sofa frame and cushions. I was very nervous about it fitting and I had some questions along the way but they have very responsive and friendly customer support that guided me through the entire process. The cover was delivered in a timely manner and overall it is a little loose, but it fits great. The cover should get a tad more snug as it is washed so I'm glad it was a little roomy. The only reason I'm not giving it 5 stars is that placing the order on their website and creating an account wouldn't work and so I ended up ordering it directly through customer service. Uploading photos of my sofa frame to their website was also not functioning well but after several exchanges of emails again with customer support, it was all resolved. I am happy to have a new look for my sofa.