I'm so glad we decided to move forward with Comfort Works for slipcovers for our chair and ottoman! We adore our chair and ottoman but our cats had shredded the woven fabric. I can't get over how soft and lovely the fabric Comfort Works used is (signature velvet). The color (natural) matches the sample perfectly so it met our expectations seamlessly. It feels like a whole new piece and I'm so glad we don't have to get rid of a chair we really love. While Comfort Works had the chair style on file, we ordered the ottoman cover custom and were a little nervous about providing measurements correctly. Comfort Works has wonderful customer service who walked us through each step and were very responsive and friendly, answering all of our questions quickly and completely. I really can't say enough about how happy we are with our order. If the need ever arises for us again, I won't hesitate to work with Comfort Works in the future.